M&H Carriers Opiniones 

137
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After having a couple of late deliveries and some other issues, I was lucky to make contact with Peter who was managing my area for M & H By chance I went into the depot when it was closed on a S... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Parcels never arrive on the date due.Always days late or even delivered to a different address. I think M +H Carriers are trying to have the same reputation as Evri. I dread anything from DPD as M + H... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Hopeless joke of a company. Delivery window given was 29th May to 5th June...got 1st phone call 8th June, " we'll phone you an hour before our driver delivers". No phone call just a ticket in letterb... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very happy with the service from M&H carriers. We bought some garden furniture from Dobies and M&H delivered. Initial mix-up with delivery date because my phone had broken but this was quickly sorte... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de distribución
  2. Servicio de logística

Escrito por la empresa

Scottish Distribution Company M&H Carriers has 4 operational hubs in Aberdeen, Argyll, Dundee and Inverness. The company also has depots in Elgin, Fort William, Helmsdale, Kyle of Lochalsh, Muir of Ord, North Uist, Oban, Stornoway, Tarbert and Thurso. We deliver parcels, pallets and out of scope freight for a number of national carriers and also assist local businesses in getting their goods to market via the national networks that we work with on a daily basis. We have over 300 employees and over 200 vehicles working in the communities in which we serve on a daily basis. For any issues please contact the team via info@mhcarriers.co.uk


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 94% de las opiniones negativas

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3,0

Todas las opiniones

(137)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Parcel uplifted and delivered within…

Parcel uplifted and delivered within one day, was a pleasurable experience to have someone do what they said they would do, unfortunately it happens so rarely, thank you Nicola at Aberdeen

12 de junio de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Dorothea, thanks so much for your feedback. We're delighted to hear Nicola and the team in Aberdeen were able to exceed your parcel delivery expectations. We hope to be able to help again in the near future.

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff

6 de junio de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Diana, thanks very much for taking the time to leave us a review. We're thrilled to hear our team was able to help you with your delivery and logistics requirements in Scotland.

Valorada con 5 estrellas sobre 5

Excellent service from the Aberdeen…

Excellent service from the Aberdeen depot, helpful, kept me informed throughout the delivery process, very happy with the service and price. Would definitely use them again and would recommend them.
Trish

17 de mayo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Trish, thanks very much for taking the time to leave us a review. We are delighted to hear you had such a positive experience with the team at our Aberdeen delivery hub. We look forward to assisting you again in the future.

Valorada con 5 estrellas sobre 5

Excellent service by Aberdeen branch.

Excellent service by Aberdeen branch.
Nicola was so very helpful !!!

16 de mayo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi James, thanks very much for your feedback – we're delighted to hear our Aberdeen delivery hub was able to assist you with your logistics needs. We'll be sure to pass on your kind comments to Nicola!

Valorada con 1 estrellas sobre 5

9 days and still waiting for a delivery…

9 days later and still waiting for a delivery of package. Have phoned everyday, sometimes twice with always promise to call back - they don't! One phonecall I was told my consignment has been in back fo van and they can't get hold of driver. Horrendous customer service!

10 de mayo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Odette, we're genuinely sorry to hear about that.
Can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 1 estrellas sobre 5

Damaged our house

Scratched our floor on delivery by pushing a palate across the floor instead of carrying it after charging an exorbitant fee. They now will not respond to requests to resolve the issue. The flooring is less than a year old. Very displeased
Edit: I contacted this company again as requested with details of the damage and received no response for weeks. The replies here on trustpilot are clearly just to display a caring image with no actual intention to follow through and resolve issues - shameful

29 de febrero de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Jordane, we're genuinely sorry to hear about your experience. Can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 1 estrellas sobre 5

Awful just awful

Awful just awful . I was in but they never tried to deliver my parcel . I phoned them and was told to visit the depot on Saturday but it was closed

20 de abril de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hello Dug, we are very sorry you have had a bad experience with us, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 2 estrellas sobre 5

Rubbish logistical planning and customer service.

A very expensive parcel being delivered to me was scanned into the Inverness hub and then sat there for 4 days. I called twice and no one ever called me back, even though they said they would. Called again and then told it would go out on the 5th day they had possession of it, apparently it had to go to another sub hub and they only came to my area on certain days. I live mainland UK, its the 21st century how can a logistics company be so rubbish at 1) doing the job and 2) having good customer service.

16 de abril de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hello Paul, we are very sorry you have had a bad experience with us, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 5 estrellas sobre 5

All delivery companies should be like this.

I missed their delivery, and I used the card they left to arrange by phone to collect at Aberdeen. The arrangements were conducted very promptly, politely and efficiently; they involved the company making a return phone call, which actually happened - a rare event in my experience. I collected around 5:30pm on the Friday before a bank holiday, and I expected fairly brisk treatment. It was busy all right, but I met with nothing but kindness and a genuine concern to unite me with my parcel. On my leaving, they queued up to help me with the fairly heavy package.

29 de marzo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Robert,

Thank you so much for such a lovely review! We're delighted to hear that you had a positive experience with our service. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.

Valorada con 1 estrellas sobre 5

Shocking level of customer service, failed collection, abrupt management comments. AVOID!

Collection scheduled via DHL, M&H Carriers Argyll we’re scheduled to collect, failed to do so. Failed to call my number or email me even though both were in the paperwork. ‘Management’ were incredibly abrupt when I refused to leave the parcel outside due to its value. Their response to me was, ‘…it’s just a box to us’. The DHL client was shocked when I shared the verbatim comment with them. I’d avoid at all cost.

18 de marzo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Mary, we are very sorry you have had a bad experience with us, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 1 estrellas sobre 5

Shocking service !

Shocking service !! Stick with DPD or DX . Sat with my order in Aberdeen for 3 days and still never loaded it for delivery on day 3. Its now coming up for the weekend . Told them return to sender . It was underlay for my daughters carpets. She now has carpets on top of concrete. Thank you very much (not)

8 de marzo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Jackie, we are very sorry you have had a bad experience, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 5 estrellas sobre 5

Found them pleasant and very helpful

Driver from the Elgin depot went above and beyond to sort out a problem which had arisen from the transfer of a parcel from another courier.

7 de marzo de 2024
Opinión espontánea
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Respuesta de M&H Carriers

HI Alan!

Thank you very much for taking your time to leave us a 5-star review! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

A great job!!

Nicola and the team in Aberdeen did a great job of delivering an outsize package from one end of the country to another. Lots of willing attention to detail including delivery in a suitable vehicle for accessing our narrow track. The delivery driver was very friendly and helpful too. Five stars to all at the team!

14 de febrero de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Mike! Thank you so much for taking your time to write such a lovely review. We will make sure to let Nicola our team in Aberdeen know! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Valorada con 1 estrellas sobre 5

Avoid at all costs

Had the misfortune to have a delivery by these cowboys, absolutely zero communication, zero tracking, zero accountability..

Utterly unbelievable this business actually gets contracts.

9 de febrero de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Mick, we are very sorry you have had a bad experience, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 5 estrellas sobre 5

Timely and friendly

1 de febrero de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Mark, Thank you so much for taking the time to leave us a 5-star review! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Valorada con 1 estrellas sobre 5

Truly atrocious.

Yet another fifth-rate UK freight company, noticeably poor service despite operating in a barely regulated field that is already notorious for poor service.
No tracking, no communications, no indication of a likely delivery date.
Surly, foul-mouthed staff.
Falsely listed my delivery as “signed for” three days before they actually delivered it, then tried to get me to sign for it while it was still on the truck.
All became clear when they finally got it to the door and I saw that my new washing machine was scratched and dented and looked like it had made part of the journey by trebuchet.
As with no many UK couriers and logistics companies, they are absolute cowboys.
Another one for the blacklist.

18 de enero de 2024
Opinión espontánea
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Respuesta de M&H Carriers

Hi Mick, we are very sorry you have had a bad experience, can you please send the details to info@mhcarriers.co.uk so that we can investigate this and get back to you.

Valorada con 5 estrellas sobre 5

5* Highly recommended Andrew of M&H…

5* Highly recommended Andrew of M&H Carriers who picked up my faulty bed today 27th November He was so helpful and friendly

27 de noviembre de 2023
Opinión espontánea
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Respuesta de M&H Carriers

Hi Lorraine,

Thank you so much for the 5-star review! We're delighted to hear that you had a positive experience with our service. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.

Valorada con 5 estrellas sobre 5

Great service

Five stars well-deserved! I can't recommend highly enough, guys working at Aberdeen depot were incredibly helpful. From start to finish.

17 de noviembre de 2023
Opinión espontánea
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Respuesta de M&H Carriers

Hi Rachael, Thank you so much for taking your time to write such a lovely review! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

I can’t rate this company highly…

I can’t rate this company highly enough. M and H were a 3rd party carrier for DX Express (disgraceful) for a recent purchase. One phone call to the Glasgow (Argyll) depot and a solution was found.

16 de noviembre de 2023
Opinión espontánea
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Respuesta de M&H Carriers

Hi David! Thank you so much for taking your time to write such a lovely review. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

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