Mihoyo Opiniones 

my account got hacked and then i apply to their CS to get my account back, just like everyone i wait 20 days per submitted form (i did 3 times) and the answer is always "inconsistent" even though i got hard proof like transaction history screenshot. i am not sure if there's an actual person checking e-mail or just good old "i-do-not-want-to-be-bothered" bot.

My daughters phone was stolen and someone compromised her account and changed email and password for genshin log in, I sent them proof of my purchases on that account with my name and info the username and all the info they asked us for and because we did not know the exact date we started playing which was in Oct 2020 they said they could not give my daughters account back. They literally gave our account to someone else. We see them log in every day. They even have my son as a friend and don't realize they were friends or related at that. They really made my daughter cry because it took her forever to save all the gems she had from our purchases for something she wanted. All down the drain. Then they blocked me from messaging them. I have been ignored multiple times. I even spoke to Apple whom clearly see on their end we are the rightful owners they still didnt care. Thanks a lot MIHOYO for not doing a proper investigation and not taking all my proof into consideration YOU FREAKING SUCK!

I was hacked, and they said to wait 20 days for a response, and wow guess what. Its been 3 months and still nothing. Terrible service, terrible game.

Hi! I am a BIG fan of genshin impact. I played it for long. It was fun until I got to AR 30. Me and a lot of other people have complains and thinks The ritou's escape plan is WAY to hard. Please add more time to The tasks. Also The acension materials are to hard to get. Please consider fixing it🥰

I hate how i have to wait 5 hours to download genshin, then one moment my wifi got bad and i had to restart. Honestly if mihoyo made the downloading system easier id give 5 stars

The wishing system is horrible. Ive spent 100 dollars and just for nothing. Fix your game. Not the fact that players who finished every quest and story quest in game (including adventures handbook) they cant even get primogems easy, they have to stress out finding chests and waiting weeks for new events. Make more ways for players to get primo gems. The game is good and all but the resin system,wishing system and domains are just unacceptable.

become money hunger company. dosen't care about the f2p player at all.

Nothing matters with them.

Doesn't matter if you have proof of the account being yours from the start, or if you bought it, or if a friend gave it to you. If Mihoyo can't make money off of you, then you have to either wait for a reply or crack open your wallet. I got hacked and when I still had access to the account, they gave the account away to the hacker and made me wait 20 business days just to reply. Not even to resolve the issue. I gave them legitimate proof before they gave the account away fully, and they take their sweet time getting it back and researching when all it takes is a ctrl + F, or logs of the account. Simple issue to actually get over if the user is actually the original user. Yet of course they have to make it difficult.

Emailed them to help recover my account as I was returning to Genshin after a long break. No response for at least a month. Sent another email still no response. Needless to say I lost interest in playing.

Game starts off well but soon you realise company does not listen to community and abuses its user base.
They made alot of money and are super stingy.
They also never gave android controller support which is has had for a long time

They clearly only care about money. Terrible company. I spend much money on the game, but when I have a problem and contact the costumer service, they treat me like they do not care one bit.

Fun game but that’s about it. Money hungry company that doesn’t respect it’s playerbase and locks a crap ton of content behind a paywall. The fact you sometimes have to spend up to £200 for a single character is a joke. Also the choices they’ve made suing people and being generally scummy have put me off the company as a whole. I will no longer be supporting their games any further and you should too tbh

for a some player that just jump to the game they really wanted the character in limited banner. but the 50/50 system absolute make them quit the game, i had my friend play cause he really want the character he farm didnt come to school grinding all day night just to collect some primo and then this happen. he didnt get the character he been depress and quit the game. nice mihoyo now my friend no gonna play it anymore if you bloodsucking company actually make help new player to keep playing just please remove 50/50 for someone that never actually get the character.

Such amazing games thank you for creating something so special, especially genshin impact.
This game has helped build a commumity of some truly wholesome people (yes there can be toxic people in the community but most are good) I've met so many lovely people through this game, and the graphics and storyline combined with all of yhe other features this game really is something beautiful, so thank you mihoyo keep up the amazing work!

Thx guys for your games. I like genshin a lot. Now i am trying play honkai but genshin is better

Let's be real. WHAT WERE YOU THINKING WHEN MAKING THE BAAL BOSS FIGHT??!!! You have to somehow defeat her. If you don't, it just tells you to eat stuff to restore HP. Like bestie, don't try and tell me something I already did. DON'T YOU SEE?!?! Anyways, here is a tip, try and put REAL tips and tricks if you die for certain bosses! (AND NOT TO BEWARE OF ENEMIES AND EAT FOD TO RESTORE HP)
Thank you for your time🥰😙🤪
PS: I'm this close to kill baal with my own bare hands🤏🥰😍

i wished for kazuha not MONA

Money hungry company that gatekeeps everything good behind paywall and then as an added f you, you need to get lucky to get the thing you want after spending 100's of dollars. Play this game if you want to spend $300+ to get the 5 star weapon or 5 star character you want. Disgusting rates.

Uh I really hate how if u dont have money to spend on the game u cant do anything like we get it mihoyo ur horny for money and dont even try to hide it but at least give people who cant spend money on the game some good stuff to like if I dont have every five star I cant do the spiral abyss