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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This used to be okay - but the last three times have been over an hour to deliver - one delivery wasnt my order- one time never turned up - and today 2 hours and delivered to wrong address. Also most... Ver más

Valorada con 1 estrellas sobre 5

Used this service twice when I’ve been sick and unable to go out to get staple items. Both times they have not delivered what i needed and in this instance it was toilet paper. Now I am forced to go o... Ver más

Valorada con 3 estrellas sobre 5

They claim sales on certain items but the product is more expensive than the current supermarket pricing. They're more expensive than the current prices at the supermarket. They charge a cheap deliver... Ver más

Valorada con 1 estrellas sobre 5

I'll give them one if I could. Placed an order at 5 pm on a Sunday got a confirmation it would be delivered within approximately 20 to 30 minutes. 6 o'clock came no delivery. Went online to chat. No... Ver más

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1,6

Muy malo

TrustScore: 1.5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(201)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

They outsource their drivers to uber or…

They outsource their drivers to uber or doordash. I've had 2 deliveries to wrong houses and been abused by another because I wouldn't walk down the street and meet him when he was waiting at the lights because he didn't want to park. I was at work alone and couldn't so he abused me. Don't use.

16 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dead on arrival. Didn’t work and support gave up.

The Milkrun app wouldn’t process my order. I tried several times using different payment methods and nothing. I reported the problem to their support who wrongly diagnosed the issue and gave me a voucher. The issue wasn’t fixed so the voucher was useless. Eventually their support team just gave up replying to me and left me with an app that didn’t work at all. A total waste of my time and energy. Don’t bother.

21 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Based West Sydney.

Based West Sydney.
Don't bother. Seemed really good initially with all the savings. Once I linked my everyday rewards card the prices jacked back up to normal Woolworths prices and some prices even higher. Waste of time BUT the 5000 points are worth the $50 spend upon sign up... the only benefit.

21 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Milk run was good until it join with…

Milk run was good until it join with metro, missing items all the time, prices are double when in store.
Delivery’s not being completed but no update from staff to inform you?

Customer service is shocking

5 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Metro/Milkrun WERE great once

Was both a loyal MILKRUN and Metro customer for years, however it has gone to the dogs now. Jacked up pricing significantly, plus delivery fees, gotten slower and today - order sat in nowhere land for 1 hour - tried calling - but the phone lines are turned off, tried chats and got barely responsive non answers - only to be told the order wasn’t going to come and they’d refund it. Still no refund processed. Order still sitting there saying error and it’s been 2.5 hours. They’ve stopped responding. Spent thousands across MILKRUN and metro and won’t ever spend a cent again. I’m done.

12 de noviembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

3 Hour MILKMARATHON

MILKRUN managed to turn a 30-minute delivery, from a store which was just a 15-minute walk away, into a MILKMARATHON. After 2.5 hours of waiting, I called to inquire about the delay, only to be told they would be rebooking a driver. The second call revealed that the first person I spoke to had mistakenly cancelled the order. Timeliness matters, and this experience left much to be desired. The delivery arrived a whopping 3 hours later. I might consider MILKRUN as a last resort, as long as I am not in a rush. Hoping for improvements in their service…if I do. 🥛🐢🕒😐

4 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fell off a cliff

It is absurd that a brand that once took pride in achieving a 15 minute delivery now takes over two hours to deliver within a suburb. Most orders have missing or incorrect items, stock is always out, the social media marketing insults their customer base, and the prices are simply woolworths prices. Woolworths should just give up on this one.

26 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

2nd muckup

Second time delivery has been left on the street outside my building. No attempt to buzz & bring to my door. And over an hour late. I wasn’t able to go down to the street to collect due to injury hence delivery. Hopeless!!

18 de octubre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

About 4 weeks ao I didn't receive…

About 4 weeks ago I didn't receive groceries. I received a email saying that they will refund the money I lost. I still haven't received any money. As I can't get out because I have had a stroke. No one from milk . I am not impressed

12 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant! My car is not working at the moment and I was caught short on cat food. First 3 deliveries are free, so ordering cat food didn't cost me a fortune and they even put in a free bag of chips.
From placing order to delivery in hand was 20 minutes and I could track it like uber eats, top notch service, can't Rabe enough about it and have told everyone lol

26 de septiembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Delivered to a different address

Delivery driver took bought goods to a complete different address and spent an hour doing this. She delivered to that address keaving the chilled items outside on the street, when attempting to call her it would not connect through the app. No redelivery of goods option when contacting customer service then told that the refund will be returned in a day and that I would be emailed and this was not the case at all when following up.

13 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

LIES

I went to enter my address. I live in the suburb of morningside in auckland. The app told me it didn't deliver to my suburb yet. So I checked the list of suburbs they do deliver to..and would you believe it? Morningside was listed in that list...so how do they not deliver to my area?

8 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow, first experience using Milkrun

My household shops at Woollies online and we received the promo about trying Milkrun. We were super impressed that the order arrived at our front door in about 25 minutes.

I found the selection great! Everything I needed was stocked, plus a few brands I hadn't seen before and decided to try.

I did notice the cost per item is slightly higher than typical for Woolworths. However it's understandable given the rapid delivery.

I wouldn't use it for my bigger grocery shops but I can see myself using when I've been caught out with very little in the fridge. It's such a convenient service.

The app is also designed very nicely! Very smooth to use. I only wish I could make a list of favourite items. Thanks :)

1 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Gone to s**t

Gone to s**t. We live literally 200m from the black store. When they first opened sure we got a delivery in 10-15 now. Needed a few things tonight. Been over 1h and 20min (and still not arrived) after saying it would be 20min. This is becoming a pattern. I’ve gone out to the shops myself and back in that time. I’m out

15 de febrero de 2023
Opinión espontánea

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