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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the quality of Millies Wolfheart feeds. My boy is a little sensitive and struggles to put on weight. Have found the perfect diet to suit his needs, thanks to the advice from Millies knowledge... Ver más

Valorada con 5 estrellas sobre 5

My Irish Setter puppy has been a fussy eater from the start. We tried all ‘top tier’ brands and he turned his nose up. In desperation I contacted Millie’s Wolfheart for advice. Eve was fantastic and s... Ver más

Valorada con 5 estrellas sobre 5

After struggling with a few different brands of food for our rescued staffy, I am so glad we tried Millie’s wolfheart. Immediately cleared up his digestion issues, his skin looks great and his coat ha... Ver más

Valorada con 5 estrellas sobre 5

I have been using their dog food for about 2 years - its quick to order, the quality appears excellent, I can't really comment on the taste, but my dog seems to love it.

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4,5

Excelente

TrustScore: 4.5 sobre 5

339 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,5

Todas las opiniones

(339)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love this company, so helpful

Love this company- such excellent response times and helpful nutritional advice. After 2 adoptees and now a puppy, I’ve always come back to them as they also rate highly on All About Dog Food listings.

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just wanted to express how excellent…

Just wanted to express how excellent customer service Millie’s Wolfheart has, I was due a 24 hour track delivery on the 14th August get a notification from Royal Mail that it is delayed tried to track the next day tracking system is saying pending, I called Millie’s Wolfheart customer service and the nice lady on the phone sorted a new order out for me and now sent with a different courier. Your customer service is 100% thank you

14 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect

With the arrival of our new Puppy and wanting to switch food brands I telephoned Customer service. Staff were knowlageable and very helpful with all my questions. Given great advice and selected a product suitable to our needs. Almost 2 months in and our not so little pup is thriving and looks an absolute picture of health with the most amazing coat. Highly rercommend Millies Wolfheart to anyone. Thank you.

8 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My dog thinks Millies Wolfheart is the absolute best

I have been buying Millies Wolfheart dry dog food for my boy since we got him on the recommendation of the previous owner. He absolutely loves it and recently I contacted their nutritionist for advice about changing the recipe to give him a different taste. I received the reply the next day and was very pleased with the speed and their advice. Well done Millies Wolfheart.

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helped settle our English Setter's tummy problems

Great quality food at a fair price. Our English Setter had been fairly 'loose' for the first year of her life and was struggling with some bouts of colitis, we believe her diet was too rich (we had originally used Orijen and then Millie's Riverside mix which were both poultry based). When I asked the Millie's team for advice it was recommended that we switch to the Gundog Mix which is good for sensitive tummies as it is mainly white fish. Immediately since putting her on this recipe 4 months ago, our dog's tummy has been perfect for the first time ever and she is happy and healthy! No need for any kind of 'special' or 'gastro' diet food from the vet!

3 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

I was given really helpful, prompt advice regarding moving to a total Millies woolfheart diet. Very satisfied with the kibble and range of healthy treats.

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I needed help selecting the best…

I needed help selecting the best product for my puppy. I received a prompt response from Eve, the animal nutritional advisor, with extensive information and advice. I have ordered the puppy pack based on that advice. I am looking forward to the delivery.

31 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Great Product Undermined by Terrible Customer Services

We have been buying from Millies for 3 years. This time the delivery of wet food was randomly split by DPD to two deliveries spaced out over the afternoon causing difficulties for my job. Things can go wrong on occasion and customer services are meant to be there for when they do. The 'Computer says...' attitude of the staff including the manager left an unpleasant taste. They as much as said they don't care about problems for their customers, it is up to them what they do.
Not sure if I will continue with them, I am looking at alternatives.
Follow up - Yes, DPD actually did well to limit the time between the two deliveries. However, the issue is about the attitude of Customer Services, which doesn't seem to be understood.

26 de julio de 2024
Opinión espontánea
Logotipo de Millies Wolfheart

Respuesta de Millies Wolfheart

Good afternoon,

Thank you for your review, unfortunately we can't choose the times that DPD deliver parcels or plan there routes, on very rare occasions parcels do get split over 2 deliveries with 2 different drivers this is totally out of our control, this can happen due to breakdowns etc in the DPD depot, We did try to explain this and apologised for the inconvenience this may of caused, I can see from DPD it was 1 hour 10 minutes apart that your orders were delivered.

Alternatively a safe place can always be requested for deliveries.

Sorry you're not happy with the outcome of this delivery.

Regards
Millies Team

Valorada con 5 estrellas sobre 5

Very helpful company with good quality…

Very helpful company with good quality food. Great customer service too.

25 de julio de 2024
Opinión espontánea
Logotipo de Millies Wolfheart

Respuesta de Millies Wolfheart

Thank you for your lovely review,

Please don't hesitate to get in touch if you need any help or advice with our products.


Kind regards
Millies team

Valorada con 5 estrellas sobre 5

Thank you.

I have been a customer for years my dogs doing really well on their food. Recently had a query as I of my Pointers has a medical condition. My query was answered quickly in an informative and professional manner.
Cannot recommend highly enough

25 de julio de 2024
Opinión espontánea
Logotipo de Millies Wolfheart

Respuesta de Millies Wolfheart

Thank you for your review, I'm glad your dogs are doing well on Millies, please don't hesitate to contact us with any more queries.

Kind Regards
Millies team

Valorada con 5 estrellas sobre 5

Great

Have fed Millie’s to my dog for over a year - great food and great price for the quality. The staff are extremely helpful and knowledgable in helping to choose the right food. Delivery is also really fast. I do wish they would do more incentives like a loyalty system or discounts though

19 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Customer Service at Millies Wolfheart

The customer service at Millies Wolfheart is on another level. Quick to respond, friendly and informative.
Eve, the Animal Nutritional Advisor has been wonderful. She is extremely knowledgeable and has advised me brilliantly on my Labrador's various issues. I am about to order some sample bags, so hopefully all will go well. Thank you!

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recommend Millie’s to lots of people

I recommend Millie’s to lots of people. They are always so helpful with providing excellent advice on diet and allergies etc. My dog has been on Millie’s since about 10 weeks and he’s thrived on it. We also get treats and chews. Great quality.

16 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good advice and dog food …

I have been feeding my dogs Millie’s Wolfheart for 7 years and have had very happy dogs. I have often asked for advice and they are extremely helpful. I have Hungarian Wire Haired Vizslas and have never had and dietary problems since feeding Millie’s Wolfheart

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service and support

My dog has recently been diagnosed with chronic pancreatitis. I contacted Millie’s Wolfheart after some research but looking for advice. Sarah who picked up my query was absolutely amazing, offering great advice on what to try from the range and also offering phone support if required. I’ve been blown away by their customer service and it honestly felt like Sarah cared about getting the best outcome for us. Would 100% recommend

3 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Asked for advice regarding my…

Asked for advice regarding my underweight dog. Alison was very helpful in understanding my dog, its activity levels and providing a recommendation of food type based on activity level. Great supportive and knowledgeable service. Dog loves the food and im looking forward to seeing him put on a few pounds.

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Dietary recommendation for pancreatitis

I made contact with Millies Wolfheart as my dog had a recent vet admission for treatment of pancreatitis. I provided details of my dogs breed, weight and age and the customer service team came back almost immediately with an informative email about dietary recommendations. Very happy with the service. Thank you

27 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Responsive company

First contact with company and very impressed. Asked for some advice on feeding and got a very quick and very detailed helpfulul response. No pressure to go on and buy.

24 de junio de 2024
Opinión espontánea

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