Minerva Opiniones 1099

I love this shop, it has an incredible range of fabrics and other sewing items. But the website is sooooo slow!!! While it's buffering for ages, I inevitably end up looking at your competitors' websites and end up making a purchase there. Hope you can improve this somehow as it's a great shop

order two bags of remnants the knits 5mt and the Ex designer and had them delivered to my young adult flat the knits 5m had quite a few pieces just 19 cm wide and about 150cm in length not bothered about that because in city bought ex demo overlocker and coverstitch machine and wanted to try it out before taking it back to my house but was really disappointed with the Ex designer one they was about I didn't measure 4 metres of cheap lace that looked liked my grans net curtains one piece of grey denim and one piece of cheaper range of dress fabric I been a customer for years had a different account but got locked out of email in 2019 so opened new account the past few years been slightly disappointed with things like the sewing bag got mostly feathers in that one and the quality of some of fabric like the stretch towelling this is first time I have sent anything back emailed company got the average email back so I looked at some reviews to see what customer services is like and they say it takes ages to get a refund so asking for a exchange and will be holding my breath to see what happens
UPDATE
got refund instead of exchange in one way I wanted to give them a chance by asking for exchange when printed out return form also I heard that refunds took a long time tried loads of time to phone customer services nobody seems to answer phone so had enough of bad orders and poor quality of some of the fabric and bad cutting of material and because if you can not get though to customer service quickly it not a firm want to buy from so deleting account

I would not recommend using this website if you want to receive your order soon!

I ordered a series of samples, chose the one I wanted and checked on line to make sure sufficient was available then ordered and paid. I later received an email to say that they actually didn't have any stock, even though it clearly showed as available online.

Three weeks later I'm still waiting, the material was again said to be coming in over a week ago and now it is likely that it will not be in time for my daughters prom dress.

Communication from Minerva is sadly lacking and I am very disappointed with their idea of customer service.

If you're in a hurry, buy elsewhere.

I have only recently starting using Minerva, but what a good move.
They have an extensive range of fabrics and offer a wide range of services. They deliver quickly and really provide excellent customer service.
Had to return my last fabric as the colour was not suitable, the returns process is easy and hassle free.

Every time I need to contact Customer Service I get an immediate and helpful response. For my last order I forgot to add the discount code and emailed to ask if I could still have it applied. I was told they would apply it. I live in the US and frequently order from Minerva as I appreciate the quality of their fabrics! They are my go to site for fabric!!

I am impressed by the great quality of fabrics offered in this store. The selection is diverse, with a wide range of colors, patterns, and textures, ensuring that I can always find the ideal fabric to bring my creative visions to life.

I ordered a metre of white silk dupion. This is an expensive luxury fabric and being both white and pure silk needs to be treated with care.
It arrived NOT wrapped in tissue paper as I would have expected but just bundled into a plastic post bag. It came out creased and the ends were all very frayed and unevenly cut. Very poor service from a shop that sells fabric so should know better how to treat silk.

I use minerva regularly for fabrics and haberdashery. They have a great selection and good prices. Delivery is quick from ordering and they have a good process. If you have any questions or issues with your order they've always been super quick to sort.

Had placed an order but had forgotten to input discount code. It was after hours so I emailed them. Gemma emailed back first thing the next day to say she would look into it and my bank texted me this morning to say that a refund had been received to my account!
Amazing, quick, friendly and efficient service - will be using them again!

I cannot fault Minerva crafts for their excellent customer services team, I recently had a problem with an order and their response was swift and the issue was dealt with in record time, I can highly recommend them for their attention to detail in dealing with problems that have arisen through no fault of theirs.
The fabric is also lovely which is a great bonus!
I would not hesitate in dealing with them in future.

The quality of the fabric I purchased was exceptional and it was easy to work with, making my sewing project a success.

Superb range and quality of fabrics and haberdashery. Excellent customer service. Orders sent out very promptly. One of the best companies out there.

Minerva is the best fabric store ever. Not only is the fabric beautiful, but the diversity of fabrics is amazing.
I am truly inspired by the clothing other people are making…the choices of fabrics matched with the right patterns are a work of art.
The sewing videos are very helpful. Their customer service is commendable. Minerva is wholesome in every sense of the word and an over the top sewers delight. Thank you!

Brilliant customer service. I ordered a pattern from Minerva recently and had a query regarding the type of fabric I should use. I contacted Minerva by email for some advice and received a very full and useful reply. They included lots of advice and details to help me in my search for the correct fabric. Didn't try to push any of their products onto me either. Very pleased and will definitely be having a good look at their website for both my current and future projects. Very grateful for their polite and professional advice. Thank you.

Minerva has an impressive amount of fabrics and stock and I was very happy to find the perfect colour and weight of some cotton twill.
Delivery is fast, I only had to return something once and it was easy, and there are always specials for different things going one.

I love Minerva anyway, but this week they have shown even better customer service than their usual fabulousness. I placed an order and in my rush forgot to type in the Fabric30 discount count. Kicked myself then thought why not contact them? They immediately replied to say they were happy to add it for me. What kind service! Minerva, you are the absolute best!

Minerva are the just the best, their service and support is second to none. The quality and choice of fabrics is superb and the ability to interact with other sexists from around the world is so inspirational. I have no hesitation in recommending Minerva.

Minerva has an incredible fabric and notions selection. Their service is wonderful and my fabrics always arrive in the post quickly- all the way to Canada!
I love using Minerva fabrics, they are one of my go-to fabric stores.

Only used them once as its not often i have spare cash for sewing !!. Some fabric i did order was found by Minerva to be in 2 pieces and they e-mailed me first to ask if i wanted to continue with my purchase ( which i did) so communication was excellent and arrived 2 days later ( with a sweet little Minerva Label in the parcel) Love looking at peoples makes, there's always something inspiring to see & its great to see a fabric made up first if you're unsure of whether to buy it or not as most fabrics have posts of items made from it. Love that. Will definitely be using them again.

I have always been very happy with my purchases at Minerva!!
I love that they ship (reasonably) to the United States!!!