MiniLabsters Opiniones 

264
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Beställde 3 st Portable Microsoft till barnbarnen. Det skulle bifogas en "Base" att ställa det på. Dessutom i den lilla bifogade foldern står det "Compact storage Easy to carry". Det bifogade inte!!!... Ver más

Valorada con 5 estrellas sobre 5

I haven't received my microscope (bought for my son as a gift) yet, but I am really impressed by the customer experience at MiniLabsters! I made my purchase but then got targeted with an email contain... Ver más

Valorada con 5 estrellas sobre 5

I ordered and then realised that my grandson was getting the microscope from his other grandparents so I emailed before it was sent out. Francis responded immediately and refund made without any hassl... Ver más

Valorada con 5 estrellas sobre 5

I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Custo... Ver más

Información sobre la empresa

  1. Juguetería
  2. también en la categoría
  3. Fabricante de juegos y juguetes
  4. Microbiólogo

Escrito por la empresa

At MiniLabsters we want to show kids how much fun learning can be, with interactive and educational toys!🔬🌏


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(264)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing Product and company!

I was so excited to order these for my nephews and watch them explore everything inside and out, but come to find out they already had this amazing product. I contact Minilabsters and they were so kind, helpful, and friendly as they canceled my order, refunded my card, and were so personable to speak with. Thank you so much Minilabsters!

9 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service!

Amazing customer service!

Without hesitation, my order was resent when my original order did not make it to my doorstep. I am very pleased at the fast response and communication with MiniLabsters. Thanks again!!

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Courteous and solutions focused!

I finally found the perfect gift for a special little girl and ordered the MiniMicroscope in such a hurry I forgot to check Christmas delivery times. When I realized I would not be able to deliver the gift I contacted the company and they offered to cancel the order immediately . We decided to just change the delivery address and she’ll have it for Christmas !
me . Top notch when it comes to helpful, courteous service.
💥💥💥💥💥

7 de diciembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

When the tracking no

When the tracking no. said order not found I contacted the company and was given another way to track the parcel, this arrived two days earlier than the expected date with the goods well packed - they look good but haven't tried them.

4 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 STARS CLIENT SERVICES

I ordered the MiniLabsters but I put the wrong delivery address. I email the business and got an answer super fast. They shipped the package the next day. AMAZING client services! Definitely recommend!

7 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service!

I ordered two mini scopes in mid-November and was anxious to get them in time for Christmas. When I wrote an email to inquire about my order, I received a very quick reply back from Marc to update me on my shipping and my order in general. He was very reassuring and genuine in his communication with me. I would recommend them without hesitation.

5 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shipping was fast

Shipping was fast! (mind you I live in Alaska) excited for my kids to open their stockings on Christmas eve 💝

6 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

They responded to my inquiry very quickly and helped me with my problem. They were kind, honest, and helpful.

6 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our package got lost in the mail

Our package got lost in the mail. I reached out to their support team and they were WONDERFUL. They were so kind and immediately dispatched a replacement package so my girls wouldn’t miss such a cool Christmas present. What a wonderful group of employees they have! Definitely shopping with them again!

4 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a microscope for my daughter

Edit: The company has sent me a microscope free of charge for my inconveniences mentioned below.

Ordered a microscope for my daughter, the order confirmation is apparently something completely different and i only noticed upon receiving the product and complaining. The product which i have received an order confirmation on, is something i have never seen or ordered. Fortunately it was about only 200 DKK - suspicious company.

Since I left a bad review, now 2 days later, the website has tried to remove my review from trustpilot, since it is a bad one.

4 de diciembre de 2023
Logotipo de MiniLabsters

Respuesta de MiniLabsters

Hey Joakim,

Thank you for your feedback. I wanted to start off with that there might have been a miss understanding.

We don't try and remove negative reviews, but we did request more information. Usually 3 days are given to send in information such as email and order number. This is in order for us to be able to investigate the situation better. If no response is given it's possible Trustpilot removes the review, as it could not be confirmed. However, that's Trustpilots policies to try and keep only authentic reviews on the platform, not ours.

Trustpilots review verification process aside. I've checked the order and I can confirm the order was for "The Minisystem" and not "The Miniscope". Which is a different product.

We're not able to add any product to a cart which, was not added manually by the customer, nor do and we have any way of charging for a product which was not agreed to by the customer at checkout. It seems you did receive the correct product for your order, which in this case was "The Minisystem". However, I do see that they two products can be mixed, and you seem to have ordered the incorrect product by mistake.

We'd happily resend you a Miniscope, free of charge, to try and sort out this situation. I've sent you an email, we'll keep in touch!

Best Regards,
Marcus | MiniLabsters

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