Lebara Group  Opiniones 283

Went to Lebara after leaving three. I ordered 2 sims. 1 for work and 1 for personal phone. The speed of the internet was shocking. 5 mbps. I have cancelled them both and gone to Smarty who use the three network. My download speed is now 180mbps.

Caution when using Lebara. Switched "Auto renew off" but they still took £10 out of my bank... Called them 11/1 but still no refund.

Really poor customer service and I do get the feeling I'm being fobbed off by Lebara, because I genuinely am! I've been chasing a gift card since last June which was via MSE. I've contacted Lebara via live-chat, telephone, email and letter. I've still not received a reply, or the gift card. I did see a few replies on here from John-Paul Patten from Lebara, advising disgruntled customers to contact him. I did that last week but still no reply.....next stop, OFCOM.
Companies shouldn't advertise gift cards as incentives if they're not going to honour them.
I would avoid.

My granddaughter had problems using her fone in italy I spoke with a gentleman who helped me with instructions with settings on her fone wich worked she was so happy thank you lebara for your great service 5 stars 🌟

Bedste dækning og absolut DK.s billigste abonnement.
Efter flere års abonnement.

Back to zero upload , weekends seems to be a little erratic on our local Vodafone network.

Ik heb 2x €10 aan data aangeschaft waarvan 1x €10 ik zelf verbruikt had. De andere €10 heb opgewaardeerd en me telefoon op vliegtuigmodus gezet! Na uren werken heb ik mijn telefoon weer aangedaan en kreeg ik een sms bericht dat mijn laatste opgewaardeerde €10 ook op was. Vervolgens bel ik lebara en krijg ik medewerker 1,2 en 3 die in me oren hebben opgehangen. Zo netjes. Pas na 5x bellen werd ik geholpen en werd het mij verteld dat het aan mij ligt, maar dat ze vandaag nog meer klanten gehad met de zelfde probleem! DAN LIGT HET TOCH VERDOMME AAN JULLIE. Maar nee het ligt echt aan u of u toestel. 2x 3 gb weg en 2,5 uur op internet te hebben gezeten! Er werd mij €10 beltegoed geboden terwijl in onbeperkt bellen heb. Weet je lebara ik ga weg bij jullie ik zou deze week mijn contract verlengen met 24 maanden. die van me zoon die van me dochter en die van me vrouw alle 4 de deur uit ruim 2000. Dat lopen jullie nu mis. Hebberige dieven! En heel de opname gaat op internet belanden want alles is opgenomen. Managers van lik me reet werken er!

Was told I would be getting free mobile access as they owed me money on my sons account. Just had an email telling me that the normal amount will be deducted from my account. This is terrible customer service. I have been fighting with them for over 6 months to get the right amount deducted from my account. Can not believe they can not live up to their own promises. So sad

Poor customer service and technical support ...

Called and online chat multiple times but none of the 3 or 4 customer service reps (probably 1st line support) knew anything about 4G (VoLTE) Calling.

My phone Samsung A55 5G has both WiFi calling and 4G Calling available as per the Vodafone website, but Lebara haven't enabled 4G Calling on my sim. Why it is not enabled by default I don't know, but Lebara online help suggests that they have to activate the service on the sim/line !!!!

In the end all they could do was raise a complaint reference CAS-2113907-W5P6Q7 to their higher technical support team as the rep put it. From past experience, I do not hold out any hope they will resolve this.

I know my phone does work as both functions are enabled on the 2nd sim in the phone from O2.

21/01/2025 - yet another problem with Lebara Customer services.

They ported my old number from O2 to Lebara this morning and I have been left with nobody being able to call me. Callers are being told to leave a voicemail with O2 as user is not available.

I cannot get anybody at Lebara to resolve the issue.

What truly awful company no response and my reviews taken down. Despite numerous emails they don't respond. I shall where possible leave negative reviews. Their referral system does not work at all . I have since my friend signed in September 2024 provided proof of service. This in my mind is a scam. I wish I could leave them zero stars.

Rude,unhelpful customer service,messed up my payment.
Had a deal for 6 months at £1.20 then full price after that.
Messed up my payment the first month then tried to charge me full price the next month.
When I rang to try and sort it out the guy I spoke to was rude,unhelpful and then hung up on me and cancelled my sim.
Terrible company,terrible customer service,avoid them like the plague they are.

For the second time, Lebara have taken payment for a cancelled sim, despite numerous chats...of which I have transcripts.. They failed to reply to complaints emails. These guys are underhanded and dishonest. The TV ad is correct, they are horrendous when you leave them.

Købte simkort til 49 kr, og for 100 kr optankning til bla. 60 Gb data i Netto, da jeg havde brug for data imens jeg ventet på min fiberforbindelse..
De 60 Gb forsvandt på ingen tid, og det til trods for, at jeg ikke benyttede dataene, da mit gamle mobile internet stadigvæk fungerede..og kortet vil gerne optankes igen..
Det er ren humbug og findes der mikro Gb?, så er det vist dem de. bruger..

I have used Lebara for 3 years and have found them excellent in most respects. They are a little slow in paying commissions. That apart they have been excellent. Humans actually answer the phone promptly.
If any does not like them they can leave after 30 days!

If I could leeve this company zero I definitely would. The worst company I have encountered. They scam people on their referral then don't reward. I will continue to leave negative feedback whilst this unresolved.

I have just conversed with Mohammed from Lebara. He was helpful, pleasant and sorted my issue efficiently. Excellent service!

They have the most annoying "actor" doing the advert on the TV who has to be a really good reason not to use Lebara, well that and the 77% of one star reviews.
Is this company a complete joke?

No service abroad,time to change provider

I've used Lebara in the Netherlands for a few weeks while on a business trip and had a good experience. I picked a prepaid 6GB bundle for €6.50 which came with a 50% discount and was valid for 30 days. It comes with unlimited calls and texts but I only used the data part. Pretty reasonable pricing! The coverage was great and I didn't face any issue whatsoever with regards to connectivity. That said I was always in a major urban area (Amsterdam and Rotterdam).
Back in the UK though, I noticed the data speeds can be a little hit or miss when you're outside the city. My connection oftentimes dropped to 4G even though my other SIM card shows 5G. While that didn't bother me too much, this is something to consider if you're in the countryside.