Lebara Group  Opiniones 283

Why the moaners? Fabulous coverage for peanuts. No frills…. No BS…… no £££££ advertising waste of money….. just try them - I love it.

I bought more data for both my phone and for my wife’s phone (because their data seems to be used up very quickly). One month later we both had difficulties with our phones. Without being informed they had turned off our auto renew - so we had no contract. So I spoke to customer services (who are difficult to understand because of their accents). They told me that in my call on 25 september I had cancelled auto renew. I asked for the copy of my phone call under GDPR - but was told I could not have it. I told them that under English law they must provide the copy of the call. He still refused and told me to renew my contract on line. I then made a formal complaint and asked for a complaint reference. I was told it would be emailed to me - it has not been. After I renewed my contract on line I got a message saying that I needed to renew my contract. I contacted them again and was told this related to the original contract. So they informed me that my contract had expired 24 hours after it had - why not inform me 24hours in advance? I asked for all my phone recordings and was told I will get them. I made another complaint and again was told I would get an email-still no email. Customer services are terrible and ignore the laws of this country - do not use this company. I will be moving on as soon as we have found a better company.

paid for 30 days plan but gives 25 days? how is that makes for lebara 30 days?

Very fast to solve my concern. Thanks to Kaustubh Rithe.

I ran out of data ( never happened before) and received a text from Lebara warning me that it was out of data and my plan didn’t renew until 26 th of the month. I tried to buy extra, but was unable to, so I phoned them. Yes. You can actually speak to a real live person! Yashi was very helpful and added data to my plan and I got a confirmation text while we were talking.

Not possible to give no stars.
I ordered a Sim which never arrived. so I ordered another which never arrived, when I called to ask where it was the guy gasped OH MY GOD when I gave my name and then proceeded to say someone else must be using the sim.
This turned out to be false as the guy at lebara had jotted down the number incorrectly.
He sent a sim, when it arrived and I put it in the phone it came up as an O2 sim.
I called customer service and got a very snappy operator who more or less told me to get lost and contact the 3rd party I got the sim from. Ummm, I got it from Lebara YOU sent it to me.
He told me to try in another phone and if I didn't have another phone I'd have to go to a shop to activate the sim, then hung up on me!
Lucky I didn't take a contract with them

THE WORST MOBILE DATA PROVIDER EVER I HAVE LITERALLY NOT SEEN A SINGLE DAY WITH DATA THANKS TO THIS 5H1T SERVICE AND IVE BEEN TALKING WITH CUSTOMER SERVICE EVERYDAY FOR THE PAST WEEK AND NO ONE HAS SOLVED THE PROBLEM PLEASE PLEASE PLEASE LISTEN TO ME WHEN I SAY THIS DO NOT BUY LEBARA

Can't say enough good things about this company.... huge value for money (having previously been with Vodafone)..... again.... been with them 2 years now.... excellent

Bonjour tout mes remerciements pour le service client de m'avoir aidée a régler le problème de mon numéro et et mon application . surtout messieurs Youcef pour son intervention rapide et professionnels pour son remarquable travail.mes félicitations et mes salutations a toute équipe de libara sans exception

Her kun positive ting at sige on Lebara, 1 gang da jeg skal skulle ændre et abbonoment, gav jeg dem et kald, og det blev fixet over telefoner via en flink kundeservice medarbejder. ellers fungere det bare. har 3 abbonomenter hos dem, et til mig og 2 til mine børn. Så gik fra at betale 300+ om måneden hos 3 og Telia til kun at betale 87. og der er ikke den helt store forskel at mærke i dækningen eller hastigheden

The data just vanishes! I topped up less than 48 hours ago, and now the entire 2GB I purchased is gone—it just doesn’t make sense! I haven’t changed my usage habits, yet I’m somehow using way more data with them than I did with Sky over 12 years, every month. Lebara feels like a scam. They lure you in with low prices but end up making you constantly top up. Avoid.

Really poor customer service! I took out a SIM only contract that involved a £40 gift card after 180 / 210 days. The promotion was advertised on Martin Lewis website and was a good deal. Did receive the gift card. However filling a lot of phone calls and no luck, I contacted OFCOM. The next day the issue was resolved. Steer clear, there are better phone companies out there who look after their customers. I've left Lebara!

I recently got a sim on a 30 day deal. Great price great perks.... However, customer care a very poor. I keep getting spam calls I was told to contact the TPS. It really annoys me that nothing can be done, I don't know if I will renew my 30 days yet I'm with O2 atm and don't have this issue.

Beware - this company uses deceptive business practices. I purchased a SIM card to use as a one-off while traveling internationally for a holiday. The company then auto-charged me for six additional months, without my permission, with their invoices landing in my spam folder. When I called customer care, they said they couldn’t help me or issue a refund, and that I could dispute the charges via my credit card company. Which I did. After reading online reviews, I see this deceptive auto-charging is a common practice for them. Beware.

I have tried to contact this company via phone and email . No matter what I do the machine says NO to speaking to a human being.
I just want to cancel. That is all I want to do. Been trying for days emails are returned no matter what email address I send .

Firstly, price is great, £3.18 for 30GB for 3 months then £7 onwards with no contract! That's all the positives for now.
Ported my number over from Vodafone direct and I didn't have mobile data for 3 days. A lot of false promises, however, they did send out a replacement SIM and I do now have Mobile data & 5G.
All support staff are foreign so English isn't perfect. I was told I would get a phone call from their complaints team but never did. Fingers crossed there aren't any issues moving forward. PLEASE BE AWARE OF THIS WHEN TAKING OUT A CONTRACT WITH LEBARA. My wife is with ID Mobile, and she moved from O2 direct, no issues with them and she has an eSIM. please consider all options before moving.

Was with Vodafone, but became to pricey,I don’t understand why so many people seem to have had so many problems I have had a great experience.keep up the good work Lebara Thanks.

Lebara has not designed its account management system properly. Beware, your ability to manage your account is thwarted as soon as you add a second sim card. It's rare you encounter such an incompetant company. AVOID AT ALL COSTS.

Real difficulty in obtaining signal for anything. No wifi / data regularly then connects. Cannot send text to existing people previously used. So I don’t think it was wise to move.

Recently used in Europe, but mobile data did not work in Sweden, Denmark and Belgium. When enquired they said no fault from their side. Think twice before you take the sim for Europe.