shop.aidacare Opiniones 

196
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed to purchase a walker for my dad. It was a pleasing experience getting information from Robin when I called the number. She was so helpful and kind-a breathe of fresh air! Thank you Robin!

Valorada con 5 estrellas sobre 5

Recently had a need for a wider overchair table for my father (to enable the table to fit to either side of his lifting armchair) at the nursing home (with the standard tables not able to move close... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

By using Mobility HQ we saved at least $150 in comparison to one of their competitors. Products are of a high standard especially the Aspire Vogue walker. Being made of carbon fibre makes it light and... Ver más

Valorada con 4 estrellas sobre 5

Lovely internal walker. My only concern is the brakes are not strong enough to hold the walker steady when applied. The process of applying the brakes by squeezing them hard is not useful for my wife... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

Our mobility and disability equipment has been designed to be cost effective, robust and easy to use. The increased build-quality results in more durable aged care products to ensure the safety and independence of our customers. View our fantastic range.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

196 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(196)

13 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service from ordering through to delivery

I ordered a recliner chair from Mobility HQ. Navigating the website was great with lots of detailed info. as regards the chair. Customer service was fantastic from ordering through to delivery. I would definitely recommend this company.

18 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I ordered the walker online during the…

I ordered the walker online during the Christmas break and on the first day back to work I had a return phone call to arrange delivery.
I am very pleased with both the product and the service.
Thank you.
Pauline

13 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Communication

Amazing Communication, especially from Lachlan who helped rectify a faulty item so promptly (especially so close to the Christmas period) and let me know what was happening throughout the process. This reflects highly of the company and demonstrates great customer care.
Delivery of items was very quick, only within a few days.
Good quality products.

6 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally satisfied with my purchase

Totally satisfied with my purchase -
the commode chair looks just like a simple chair and would not attract a second look. It is very easy to care for and maintain cleanliness. I am 86 and have very dicey balance so this chair is a real boon.

22 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could go zero stars I would

If I could go zero stars I would. Totally hopeless, don't know how to communicate and the website says everything is in stock, untill you've already paid for it, then a week or so later you'll get an email saying items are not in stock and heres a refund...

24 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I did my order over the phone

I did my order over the phone, the lady was amazing and answered my many questions. The item arrived on time and was assembled for me.
Product is brilliant.
Has taken a lot of stress out of life.

19 de noviembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Good company, bad product

While the company was terrific to deal with, the anti spill mug spills from both the top and the sides, and the lids are quite difficult to put on for anyone with arthritis. I would recommend the company, but not the product

18 de octubre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

I dealt with Lachlan who was fantastic

I dealt with Lachlan who was fantastic, you could not fault his customer service and quick resolution of an order error caused by myself.
I was disappointed with the collection process. Even though I had received a message to advise my goods were ready for collection it appears that that was not the case. It wasn't the end of the world but hence only 4 star rating.
Lachlan thank you for your assistance

7 de octubre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Overall very pleased with the walker…

Overall very pleased with the walker but would have liked to have been able to try it before buying. Went on height measurement and bought medium but would have been better with small. When using padded seat the medium becomes too high and if you use the wooden seat it puts your legs in the right position but you tend to slip off it. The ordering, delivery and quality of the product for price was all excellent, size is my only complaint so perhaps some more measurements and extra details and pictures of the accessories could be added to the website. Thank You

18 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

On-line ordering terrible.

Very poor service. Click & collect order that no-one could find when following up due to no communication. Company has call centre that cant answer questions for stores or provide updates. Seems business is not set-up for on-line orders, has no visibility of tracking or status. Over 2 weeks for click & collect order to be sorted & then when arrived in store staff were un-aware. Avoid if you want your order in a timely manner.

22 de julio de 2021
Opinión espontánea

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