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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I can not reach anyone and when I finally did through messaging, I asked if they would do a price match, showed it cheaper elsewhere and they said: "Go buy from them". Tried to contact a manager and... Ver más

Valorada con 5 estrellas sobre 5

Really delighted with our 'Woodstock, orange' hall runner rug. Exactly, if not better than web photo. It's a quality product, good depth and sturdy, well finished and we positively bounce along now... Ver más

Valorada con 1 estrellas sobre 5

SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was t... Ver más

Valorada con 5 estrellas sobre 5

I purchased the Aurora Cloud Rug From Modern Rugs.co.uk. The great thing about it was that I could pay through my Amazon Account so no having to put my account/card details or delivery address. The r... Ver más

Información sobre la empresa

  1. Diseñador de interiores
  2. Tienda de muebles para dormitorio
  3. Tienda de muebles
  4. Tienda de mobiliario para salones

Información proporcionada por diversas fuentes externas

Established in 2004, Modern Rugs Ltd is the UK's leading online rug retailer. Our main distribution warehouse and offices are based in Newton Aycliffe where we supply rugs to customers across the UK and Europe. Our vast experience in the flooring trade enables us to source the biggest selection of quality rugs at the most competitive prices.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

893 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(893)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I can not reach anyone and when I…

I can not reach anyone and when I finally did through messaging, I asked if they would do a price match, showed it cheaper elsewhere and they said: "Go buy from them". Tried to contact a manager and no response. nUnbelievable.

3 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, not made to last.

Just over two years since we purchased and we've had to replace this rug. The pile is terrible. No matter how often you vacuum, crumbs still get caught in it and it's impossible to use the vacuum on full suction as it won't move across the rug. It also sheds threads and is worn in places already. I wouldn't recommend.

4 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Modern rugs gone to the wall.

Yep looks like rugs direct have taken over modern rugs. All the same identical rugs. Have to say I bought a lovely rug from them last year. Went in to buy a second one from them now. Realised they were gone bust. The exact rug cost me £134 last year on
Modern rugs website and now it's £209 plus £20 delivery on rugs direct.

14 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

The company has ceased trading

The company has ceased trading and gone into liquidation with no correspondence. The only upside was that my credit card company re-credited me with the cost of the rug.

2 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time ordering from Modern Rugs…

First time ordering from Modern Rugs initially what I ordered went out of stock between me placing the order and the delivery date but the back ordering process was swift and the rug actually arrived a day earlier than expected. Really happy with the colour and quality - would order from this company again.

7 de mayo de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased and paid for a rug five…

I purchased and paid for a rug five weeks ago and it never arrived. Found out they have gone into liquidation. There website redirects you to a different company. Which is the same director. I eventually got my money back from this company by insisting with a few emails.

29 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware: They take your money, and you receive nothing. They're also un-contactable.

I placed my order about a month ago, and and haven't received the rug or received any communication other than the initial order confirmation. It seems now that the website is down, and they are neither answering the phone or responding to emails. I suspect this is the last that I'll see of my money, and that I'll never receive my rug. Their website now seems to redirect to "Our friends at Rugs Direct". If you search for directors information via the UK government website, you'll find that these companies share a director, a Mr Nick Acaster (though he inserts the middle name Jonathan for one of them). Mr Nick Jonathan Acaster is also a director of several other flooring and rugs companies. I have no experience of the service provided by Mr Acaster's other companies, but I do know that Modern Rugs are poor (as described above). Personally I will be avoiding all of Mr Acaster's companies.

27 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT PURCHASE FROM HERE

DO NOT PURCHASE FROM HERE. Not that you can anymore because the site is closed but I wouldn’t purchase from their ‘friends’ Rugs Direct either. We bought a rug on 7th April, two weeks later had heard nothing. I’ve emailed and called with no reply, despite the monies being taken from our account. I’ve now seen here that it looks like they’ve been liquidated or bought out. But no communication with those who have purchased from them but haven’t received anything. AVOID.

25 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

on 27/02/2020 i ordered a rug from…

on 27/02/2020 i ordered a rug from modern rugs, then told i was out of stock, & would i like to wait 6 weeks . so we agreed, but still no rug ,tried to email you. told Rug Was Dispatched 02/04/2020 .Still no rug now 24/04/2020. NOW I FIND YOU HAVE GONE ITO LIQUIDATION, With The Loss Of £96.30 to me. No Way Of Contacting You As Website No Longer In Use , & contact number not no good. SO I HOPE THIS IS A GOOD REVIEW FOR YOU>

24 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rugs

We have ordered a few rugs in the past couple years and have always been happy with the service and quality of the rugs would definately buy again.

24 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE . Absolute disgrace money taken from my account weeks ago , still waiting for my order so I decided to send an email to check on it’s whereabouts (as could understand there might be a delay due to the current circumstances). Was redirected and told the company had gone into liquidation, no communication whatsoever . No apology given + told to ask my bank to try to get my money back. Also told that I could order from their friends ‘Rugsdirect’ who have taken over from them. I certainly won’t be doing this either as their tone has been abrupt and unprofessional. As a previous customer stated not even worth one star as I’m out of pocket and not going to receive my goods.

20 de abril de 2020
Opinión espontánea

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