Modernlivingdirect Opiniones 

98
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed a kitchen sink ASAP. They had the perfect one but I didnt know if their delivery would arrive on time, I asked in the online chat they have on the website and Craig answered quickly that if I... Ver más

Valorada con 5 estrellas sobre 5

I purchased my double stainless steel kitchen sink at a reasonable price. The product is brilliant, and I'm really happy with my purchase. The customer service was fantastic, helpful and knowledgeable... Ver más

Valorada con 5 estrellas sobre 5

I used Modernlivingdirect to order parts for a new cooker. The website gave a great price, but didn't have them in stock for immediate delivery. However, I was able to confirm timescales using their o... Ver más

Valorada con 1 estrellas sobre 5

Avoid at all costs. Ordered slate effect shower tray which did not match the photograph advertised whatsoever. Emailed customer service over a month ago with no response. Also ordered the 8mm shower s... Ver más

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Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

98 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,4

Todas las opiniones

(98)

62 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Shambolic.

Shambolic.
Yes our sink was cheap buying from this website but it turned up without the fittngs needed to install.
When I contacted them they blamed it on their supplier. 1 week later I am still waiting for the suppliers fittings to arrive even though I have been promised next day delivery twice.
Needless to say I won’t be using them again. Ever.

Gosh and then you relied to this 3.5 years later! Amazing.

27 de julio de 2020
Opinión espontánea
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Respuesta de Modernlivingdirect

I apologize for any inconvenience you experienced with your Franke sink order. It seems there was a delay in obtaining the missing part as we had to contact our supplier for assistance. Unfortunately, we do not keep spare parts for Franke sinks in stock, so we had to rely on our supplier to provide the necessary details and send out the missing part. We understand the frustration this may have caused and appreciate your lack of patience in this matter. Please rest assured that we are committed to ensuring a smoother process in the future.

Valorada con 1 estrellas sobre 5

very very dodgy avoid these they…

very very dodgy avoid these they advertise items very cheap specially appliances , when you actually go into these prices then they say OH DO YOU MEAN ONE OF THESE and then there price is higher then everyone in the market , avoid these con Artists

15 de julio de 2020
Opinión espontánea
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Respuesta de Modernlivingdirect

I’m really sorry you feel that about us, but we really don’t operate like that.
We only send our product feed with the prices to PriceSpy and Google – no other websites.
If we appear on any other pricing websites then they have scraped the details without us asking to be added
The information displayed by both Google and PriceSpy should be accurate. Google takes the products daily and auto checks the pricing. I think PriceSpy is less frequent – but should still be accurate. Neither would allow us to advertise on their platforms if the landing page displayed a different price. Please do check a few appliances out and see if they match.
The only other query I have dealt with recently which I can think may have caused this was a query about a Neff Microwave. I took a call and looked up a model which was about £300 more that the caller was expecting. After that call I double checked as it seemed strange and I had looked up a compact oven microwave instead of the microwave only as the codes are very similar (C17UR02N0B and C17MR02N0B). I think it’s just a case of human error by myself looking up the wrong product. Please do double check and if possible amend your review to reflect a poor customer service query as opposed to calling us dodgy con artists – we really aren’t.
However – after clicking on your other reviews, I feel that we aren’t going to get you to reconsider.

Valorada con 5 estrellas sobre 5

Very Happy with On-Line Service

the poor reviews below seem to be from people who have had installations from Modern Living. I only made an online purchase and was very happy with the service I received. Ordered a Bath From Modern Living as they advertised the cheapest on-line price for the item I was looking for. I phoned before placing my online order to double check that it really was in stock. A very nice lady confirmed this and told me if I placed the order that day (Thursday) on-line, she would arrange to have it delivered the following Tuesday. As promised it arrived on time and in great condition. My fitters will install it next week, thanks Modern Living for great service.

5 de septiembre de 2019
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you for your kind words! We’re delighted you were happy with the service and delivery. We hope your fitters had a smooth installation. We look forward to assisting you again.

Modern Living

Valorada con 1 estrellas sobre 5

The guy came out to measure up the…

The guy came out to measure up the kitchen and was very rude absolute disgusting apparently he cant work around or measure a kitchen with an unfinished shell when asked for advise he turned around and said "why are u paying for all that pipe work leave it where it is" in such arrogance, when sharing an idea with him the guy turned around and said "your buying a kitchen from me but ur looking elsewhere for kitchen units " why am i not allowed to look elsewhere?, overall disgusting customer service i do not recommend u use this firm at all with such disregard for customers and their opinions and values, if i had my own choice i wouldnt even give u one star your lucky you even got that!

27 de julio de 2019
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you for your feedback. We regret that your experience did not meet your expectations. We aim to provide respectful and helpful service to all our customers.

Modern Living

Valorada con 1 estrellas sobre 5

Everything that could go wrong did go…

Everything that could go wrong did go wrong. The people working at this place in Bradford are shockingly poor in how they conduct their business.
We had our kitchen measured told them exactly what we wanted. They constantly kept leaving us and going in a different room to get prices when we were in their showroom. At some points we had no idea what was going on. Why can they not have all the prices added to their computer systems?

Modern Living need to move with the times. On numerous occasions we told them we wanted 900mm wall units. On the day of the kitchen fitter arriving we noticed the wall units were not what we ordered. We phoned them the following morning and they totally denied that we had told them about the 900mm wall units.

The service we have received has been disgusting. I would warn anyone who does business with them make sure you get everything written down including all the measurements. They write things down on so many different note pads you have no idea what they are doing. We trusted them and they let us down badly.

We currently have only half a kitchen and no kitchen fitter.... the wall units have just arrived but still no fitter. Our house is being renovated and we have been like this for 2 weeks now. They made so many promises and then lied about everything. It got so bad I ended up shouting at them. They will smile and nod as if they are listening to you and then totally do the opposite.

I have never dealt with such a bunch of clowns as this company. We have children and a house that is full of wall units and nobody here to fit them. I was told this would be done today and then find out it's not happening.

If I could give this company zero stars I would. They have no communication skills, and call you liars when it's them who have totally messed up our kitchen. I just can not wait for this nightmare to be over. This company should come with a health warning!

I can tell you now that they will reply to my review and say it was our fault and they have done nothing wrong. We have had an utter nightmare with them. All they had to do was order a kitchen and fit it. We didn't ask for anything else. All we received was wrong units then had to wait another 10 days and then find out the fitter can not make it due to the weather.

Surely there are other fitters? I have travelled to Bradford and back with no issues and all the roads are fine. As I have stated above they will most likely reply that it was our fault. I would advise anyone that they get everything written down with all the measurements.
We also have to pay the kitchen fitter in cash which I find really odd. Never Again!!

3 de marzo de 2018
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you for taking the time to share your experience. We regret that your project has not gone as smoothly as expected. We always strive to provide clear communication and accurate service, and it is disappointing to hear that you feel this was not the case.

We appreciate your feedback and will take it into consideration to help improve our processes going forward.

Modern Living

Valorada con 5 estrellas sobre 5

Ordered a bath

Ordered a bath, took a while over Christmas but once delivery was confirmed, everything was fine. Nice bath too.

12 de febrero de 2018
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you for your feedback! We’re glad the delivery went smoothly and you’re happy with your bath. We appreciate your patience over the busy Christmas period.

Modern Living

Valorada con 1 estrellas sobre 5

No 'After the Sale' Service

I purchased 4 kitchen appliances from this company. One appliance did not fit in my worktop. I asked to return it and purchase a different, more expensive appliance. The appliance had not been removed from its original packing - only the shrink wrap had been opened on one end of the box. I was told "NO" I could not exchange the appliance. I was disappointed with the company's lack of helpfulness and desire to reach a mutually agreeable solution.

12 de octubre de 2016
Opinión espontánea
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Respuesta de Modernlivingdirect

Mrs Swanson in understandably disappointed that we wouldn't accept a return of an unsealed hob outside of the returns period.
However the review glosses over and doesn't make mention of the fact she placed two orders with us she was that satisfied with the first, we delivered the items on the days we promised and kept her updated with the progress by email and by phone. She wasn't told "NO", as that suggests we were rude, impolite or unhelpful. We weren't, but she didn't get the answer she wanted. I tried to help as much as I could, searching out a suitable hob for her non-standard size worktop, liaising with my other colleagues as to why her new worktop may be too small for any standard hob and speaking with her several times. The hob was ordered especially for her, it isn't a stocked item and we can’t sell it to someone else or return it to the supplier. So unfortunately the request was turned down.

Valorada con 5 estrellas sobre 5

excellent customer services

I would like to thank you modern living for such a wonderfull buying experince and very helpful customer services. Comprehensive details of products and very competetive prices. They arranged the delivery at my convenient time and schedule.

Highy recommended+++++

3 de abril de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you so much for your kind words! We’re delighted you had a great buying experience and found our service helpful. We truly appreciate your recommendation.

Modern Living

Valorada con 5 estrellas sobre 5

appliance feedback

Everything fine and delivery came when stated.

23 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Many thanks for taking the time to leave this review and I'm delighted that you were happy with our services.

Valorada con 5 estrellas sobre 5

Delivery and Item was as described

I bought a dishwasher from this company.The price was better than elsewhere,after the order i was contacted by the company to arrange a time for delivery.I had to alter the original date, which was an easy task.Delivery driver telephoned one hour before delivery,arrived at stated time and delivered item to my driveway.
Everything was as smooth as silk,all in all a stress free experience if only all companies were this good

21 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you Mr Holdaway, for taking the time to leave such a detailed review. I'm glad you found the experience a positive one.

Valorada con 5 estrellas sobre 5

excellent service

Ordered single oven, was at very good price, and arrived a couple of days later. Delivery excellent, driver very helpful and professional. He called 10 mins before arrival.

7 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you for taking the time to leave a review and many thanks for your custom. I'm delighted you're happy.

Valorada con 5 estrellas sobre 5

fast and straightforward.

Ordered a reflection sink on Monday pm. Arrived wednesday. Outstanding.

7 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you Mr Bartrand. Hope to deal with you again in the future.

Valorada con 5 estrellas sobre 5

Spot on!

Rock bottom price. Swift order acknowledgement and follow-up phone call to arrange delivery - which arrived crack of dawn on day agreed.What more can you ask for?

6 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you so much for taking the time to leave a review. Many thanks for your order I'm pleased everything was so smooth.

Valorada con 5 estrellas sobre 5

A very rapid flow for the delivery of my tap!!

I have never come across or used this website before but very pleased I did as the Franke tap that I purchased was at a better price and delivery was within a couple of days. Will definitely use again.

6 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

My favourite review so far. Excellent headline! Many thanks for your order.

Valorada con 5 estrellas sobre 5

Fantastic service

I ordered a Franke tap on a Tuesday morning ( it was out of stock, but would be in stock on the Thursday). I received the tap on the Friday morning. Perfect service and friendly person I spoke to.

6 de marzo de 2015
Opinión espontánea
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Respuesta de Modernlivingdirect

Thank you so much. I was that friendly person, so it's always nice to get a mention! Best wishes for the future and I hope to deal with you again.

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