Britishbathroomcompany Opiniones 

1208
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It’s been two weeks since my goods arrived, clearly were faulty items which I sent photos and reported immediately via email to their “customer service” which is supposedly to respond within 2 days. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The replacement plug for my stainless steel sink was sent out almost immediately after ordering it. It fits perfectly. I am very pleased, having had to fish out food potentially going down the waste... Ver más

Valorada con 5 estrellas sobre 5

I ordered taps for my bathroom basin sink and bath. The taps were excellent quality. The service from British Bathroom Company was super throughout. I accidentally ordered the wrong style and they... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic service from start to finish! We couldn’t be happier with our new bathroom. The whole process was made so easy, and the service we received was brilliant from beginning to end.... Ver más

Información sobre la empresa

  1. Fontanero

Información proporcionada por diversas fuentes externas

We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 57% de las opiniones negativas

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3,6

Todas las opiniones

(1208)

233 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Service and quality products

I ordered taps for my bathroom basin sink and bath. The taps were excellent quality. The service from British Bathroom Company was super throughout. I accidentally ordered the wrong style and they were quick to refund me once they had been returned and to send out the right taps. A fantastic company to deal with. Thank you

30 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bath tap

Product as described and ordered. Would deal with again. Maybe just try and get turn around time down a bit. Otherwise 5 stars. Well done lads and lassies

29 de septiembre de 2026
Valorada con 1 estrellas sobre 5

It’s been two weeks since my goods…

It’s been two weeks since my goods arrived, clearly were faulty items which I sent photos and reported immediately via email to their “customer service” which is supposedly to respond within 2 days. I have emailed numerous times and tried calling their customer service which essentially rings out with no answer. Absolutely shambles and I think purposefully sends faulty items slightly cheaper than other shops with no right to return. I will be contacting trading standards with a complaint. Do not buy from this company!!

18 de septiembre de 2026
Opinión espontánea
Logotipo de Britishbathroomcompany

Respuesta de Britishbathroomcompany

Hi Kim,

Your order was delivered on 26th September, which is nine days ago, not two weeks. You reported a tarnished item that day and you should have had a reply sooner than you did. That part is on us and I apologise for it.

The rest of your review is not accurate. We do not send out faulty goods, knowingly or at a discount, and you were never refused a return. Returns are open to every customer, and anything that arrives faulty is replaced.

That is what is happening here. We have confirmed a full replacement set to you by email. It will be inspected before it leaves us and delivered by DPD on Wednesday 7th October, when the driver will collect the original.

Kind Regards,
Sam
British Bathroom Company

Valorada con 1 estrellas sobre 5

I can’t get my money back.

They sent me a £20 product instead of the £50 product I ordered and refused to accept responsibility for their mistake.

Despite receiving the wrong item, I had to pay the return postage myself. I am now still waiting for my refund and have been without my money for almost a month.

This has been a very disappointing experience. I will definitely not be using this company again and would not recommend them.

29 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hassle-free ordering and delivery

The replacement plug for my stainless steel sink was sent out almost immediately after ordering it. It fits perfectly. I am very pleased, having had to fish out food potentially going down the waste pipe for two weeks 😔...
Efficient company. I recommend using them; hassle-free.

25 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

2nd good experience

2nd time I have used British Bathrooms and again experienced a quick despatch and delivery. Price was good and stocked the item I needed. Overall a good experience.

24 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very decent shower curtain at a great price!

Sometimes it is hard to find a decent shower curtain which is 240cm wide by 180cm in depth.
I purchased the Diamond Extra Heavy Weighted shower curtain which was £13.99 at the time (September 2026). Good price!
P&P was slightly high at £5.99 but you make some back with the shower curtain being great value. All in all, a good experience and quick delivery.
As long as this product or similar remains a good price, I would definitely buy again from them. Many thanks.

24 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is scam company

This is scam company. I wish I have read reviews before ordering. They do not reply you and do not pick up their phones. Only after my order has not arrived at all and viewing the reviews I have checked their website and found their website has all elements of the scam company. I wonder how they still allowed to do business and continue to fool the people. They need to be investigated. For all others avoide them by all means. Do not be fooled by their prices

24 de septiembre de 2026
Opinión espontánea
Logotipo de Britishbathroomcompany

Respuesta de Britishbathroomcompany

I'm sorry you've had this experience, and I'd like to put it right.

I can't match this review to an order at our end, so I can't see what's happened or where it stopped. If you email contact@britishbathroomcompany.co.uk with your order number, it comes straight to me and I'll deal with it the same day, refund included if that's what you'd prefer.

On the phones, we're a small team on two lines. When you can't get through, both are in use, and email is the quicker route to us.

The offer stands whenever you want to take it up.

Valorada con 5 estrellas sobre 5

Great website and wel populated product…

Great website and wel populated product descriptions. Technical measurements were great as all the details provided ensured it would fit first time. Quick dispatch and quality feeling and easy to fit instructions. I will use British Bathrooms again.

9 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order was received on time and well…

Order was received on time and well packed. We were out when it arrived but the package was left in a concealed space near our front door and a note put through our letterbox. Product was RAK Kitchen Sink Mixer KIT018.

23 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super easy to use website so I knew I…

Super easy to use website so I knew I was getting exactly what I needed. The item I ordered was at a much better price than other stores or websites were selling it at. Delivery was quick and the item came well packaged. Overall a great item, and a great process

19 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend

Very happy with my experience with this company. They supply quality bathroom products at a reasonable price. The customer service is excellent. They keep you informed from order, to despatch, to delivery. I would definitely recommend this company, and I will definitely use them again.

10 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brushed brass radiator

Ordered a brushed brass scudo radiator and valves. After hunting around British Bathroom Company was the cheapest place, including p&p to purchase from. Easy transaction and delivered safely and promptly.

16 de septiembre de 2026
Opinión espontánea

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