Incomplete order, ghosted by their support team for a resolution.
I ordered 3 of their blind animal boxes to Canada, and they only delivered 1. Once I brought up the issue, they seemed apologetic and said a new shipment was sent out along with a new tracking number. 1 month since, the new tracking number seems to be a dummy number, and since asking for a simple refund for the rest of my order they haven’t replied to any emails.
I paid customs alongside delivery charges to get this order and what started out as a good experience clearly turned into a reality check. The shop isn’t in line with their brand image and I’m surprised to have been dealt with this way.
Would not recommend.








