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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This company is Scam.. So their customer support said they locked all clients accounnts, also their web goes offline, which make me to think they are compromised abd there is leak on personal data.. A... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Application of an incredible poverty, with an armada of robots as only service (and which will not solve your problem, except while strolling you...). I asked to close the account accordingly, with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been using Monevium services for more than a year now and i'm absolutely satisfied with the way they work. First of all, the app is really simple which nowdays is a really important thing. The cu... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

It was difficult to login to app.For me to connect my account from web to app I had to asked my friend to help me which usually I am able to understand with login or registration but this connecting m... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Institución financiera

Acerca de Monevium

Escrito por la empresa

Monevium Limited is authorised by the FCA under Firm Reference Number 766038. Monevium offers a modern, straightforward, and innovative way to manage money, with the ability to send Euro payments to over 120 countries, with easy and flexible payment options.

Access a globally accepted Monevium Mastercard debit card, that can withdraw money from 2.3 million ATMs worldwide and can be used in over 200 countries.

As a business, Monevium prides itself on its highly professional and attentive customer support, with round the clock support for any issue you may have.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

35 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Monevium are scammers, run away from them...

Dear Thomas T,
Please note that this communication contains important information with regards to our relationship with you, by which we provide you with certain regulated payment services.
We regret to inform you that the Financial Conduct Authority (FCA) has, with our agreement, imposed restrictions on our business. These can be found in Monevium Ltd's FCA public registry entry.
While all parts of the undertakings agreed are important, you will note that we are not permitted, apart from with the consent of the FCA, to undertake any transactions in respect of client money, which is money we hold on your behalf, to effect payment transactions in accordance with your instructions.
We appreciate that this may cause you some concern. But please note, we are working with the FCA on an urgent basis to ensure that we can return funds to you as soon as possible and we will provide a further email update when this goes ahead.
We are required to notify you of the funds we hold on your behalf. Our records show that, as at Monday 4th March 2024, we hold 1869.66€ of your money.
If you have any questions or concerns please contact Support, but please be assured that we will contact you again with a further update in due course.
Kind regards,
Monevium
____________________________
My account was closed on January 13, 2024. With €1869.66 in my bank account.
On March 4, 2024, the above message was sent to me. They then asked me to send my account number and a bank statement in my name from another bank, to pay my money.
I did this twice, and there was total silence.
I send them a message to find out when they're going to transfer my money, but they don't reply and pretend not to read my messages.
I want to know when Monevium going to pay me my money? It will soon be 1 year that my money is blocked with you.
Pay my money. I need it urgently.

13 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cela fait maintenant un bon moment que…

Cela fait maintenant un bon moment que cette compagnie garde mes 13802 euro sans raison . Il n'ont pas retourné les fonds sur le compte expediteur car selon eux ils n'accepte plus de paiement. Il m'ont pris tout mon argent et depuis sans réponse.

12 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They asked me to wait a month

They asked me to wait a month, then 2 months until a supposed statement came out. What matters is that 6 months have passed and this company continues to withhold my money without any additional justification.Support says it is online but they don't respond, they blocked my account and access to it, despite the statement saying that I can regain access to the account by talking to support. But how can I do this if support is inactive and they no longer even respond to emails for over 3 months.

15 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dont use

Dont use! Block my account. Provide all documents say support takes maximum 1 month,but already gone 2 months. And on email answering same every time. Dont use stole your money and block your account.

1 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud/scam. Can’t withdraw or transfer funds.

This company blocked all incoming and outgoing transfers without any prior notice or explanation. When asking for the reason, they can’t provide any relevant explanation or terms when transfers will live again. I have sent a deposit which was frozen for almost a month and now funds are stuck with no possibility to withdraw or transfer. Avoid this company

17 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor services

Poor services, poor customer support.

10 de enero de 2024
Opinión espontánea
Logotipo de Monevium

Respuesta de Monevium

Hi, thanks for taking the time to leave a review. We're sorry your experience did not match with expectations on this occasion. Feel free to send some feedback to support@monevium.com and we can look into this further.

Valorada con 1 estrellas sobre 5

This company is Scam.

This company is Scam.. So their customer support said they locked all clients accounnts, also their web goes offline, which make me to think they are compromised abd there is leak on personal data.. Avoid them and report to regulators ..

15 de enero de 2024
Logotipo de Monevium

Respuesta de Monevium

Sorry to hear you're having issues with your account. Occasionally, it becomes necessary for us to temporarily restrict account access, as part of our commitment to adhering to regulatory standards. This measure is implemented to ensure the utmost safety of your funds. Please contact support@monevium.com should you require a further update.

Valorada con 3 estrellas sobre 5

Je donne 3 étoiles puisque le service…

Je donne 3 étoiles puisque le service clientèle n'est pas réactif en plus le plafond pour les virements entrant n'est pas connu .

4 de noviembre de 2023
Opinión espontánea
Logotipo de Monevium

Respuesta de Monevium

Hi, thanks for taking the time to leave a review, we're sorry to hear our service hasn't met your expectations on this occasion. Please note, you can view all our pricing on our website here - https://monevium.com/pricing/.

Valorada con 5 estrellas sobre 5

Quick answer

17 de agosto de 2023
Logotipo de Monevium

Respuesta de Monevium

Hello, thank you for taking the time to leave us a 5 star rating, we're glad you're enjoying the Monevium service.

Valorada con 1 estrellas sobre 5

I made a sepa transfert

I made a sepa transfert, and no money was received

7 de agosto de 2023
Logotipo de Monevium

Respuesta de Monevium

Hi, thanks for taking the time to leave a review. Our Customer Support team informed me they have reached out to you with the advice to contact the sender bank. We hope this resolves your issue, feel free to send any further questions to support@monevium.com.

Valorada con 5 estrellas sobre 5

That it’s safe and trusted

Fast in receiving payments. But not all payments comes in . Don’t know why. But yes great experience👌🏾✅

16 de julio de 2023
Logotipo de Monevium

Respuesta de Monevium

Hi, thanks for taking the time to leave a review, we appreciate your feedback and are delighted you're having a great experience.

Valorada con 1 estrellas sobre 5

Application of an incredible poverty

Application of an incredible poverty, with an armada of robots as only service (and which will not solve your problem, except while strolling you...).

I asked to close the account accordingly, without success so far since the online function is not working; it's going to be big nonsense... to flee!

16 de julio de 2023
Logotipo de Monevium

Respuesta de Monevium

Hi, thanks for taking the time to leave a review. We're sorry our service didn't match your expectations on this occasion, but for security reasons, we require customers to send a closure request from within the account. I can confirm that our Support team is staffed by human operators, not robots.

Valorada con 5 estrellas sobre 5

Very polite

Very polite, helpful customer support. Fast reaction time - thanks a lot
Easy-to-use application, works great.

23 de mayo de 2023
Logotipo de Monevium

Respuesta de Monevium

Thanks for taking the time to leave your feedback, we appreciate your review.

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