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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Monthly Madness your are the Best i bought Yaber pro 8 projector on friday and delivery was done today on monday.Thank you Robyn for your professionalism and support through the shipping process.Will... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, from start to finish. Communications, with Robyn, a customer support lady, was a breeze, as she kept me up to date on everything. We did have issues with the first two things that I... Ver más

Valorada con 5 estrellas sobre 5

I found this website while looking for a specific item. Monthly Madness had the item almost R70 cheaper than all the other sites. And then i got a great welcome discount too. Service was very quic... Ver más

Valorada con 1 estrellas sobre 5

Placed an order with Monthly madness for Fairy lights on 25th October - after leaving rating on Trustpilot they advise they have technical issues and all will be sorted within a day or two.. still n... Ver más

Información sobre la empresa

  1. Servicio de comercio electrónico

Escrito por la empresa

Bringing South Africans Unbeatable Deals On Trending Products And Brands. 2 Day Free Shipping Above R999. Secure Payments. 12 Month Warranty On All Products. 30 Day Free Return Policy. No Inflated Discounts. Proudly South African. Real Deals On Electronics, Beauty, Homeware, Toys, Lighting, Fitness And More!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

443 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(443)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Monthly Madness your are the Best i…

Monthly Madness your are the Best i bought Yaber pro 8 projector on friday and delivery was done today on monday.Thank you Robyn for your professionalism and support through the shipping process.Will 200% make used of Monthly madness in future.Thanx Again im very happy with my purchase.

6 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was the first time I ordered from MM…

Was the first time I ordered from MM ... Took a chance. Read the reviews beforehand. So glad I took the chance. The parcel was packed very securely and delivered within 2 working days . Thank you so much. Well done ! Highly recommend them.

4 de marzo de 2024
Valorada con 1 estrellas sobre 5

Disappointing

After purchasing the product, I received an email notifying me that it was not in stock and a refund was issued.
A week later and the item is still listed on their site as available and available to buy.
I have asked for confirmation on whether or not it is in stock and have yet to get any response.
The customer service enquiry process is not user friendly or efficient.

28 de febrero de 2024
Logotipo de Monthly Madness

Respuesta de Monthly Madness

Hi Aryn, thank you for your query. We noted and responded to your query regarding the item you had purchased. We also advised that that particular item is out of stock. Your next query pointed to another massage gun which we do have in stock. Should you have any further queries, you may e-mail us at help@monthlymadness.co.za where we will be happy to assist should you have any further queries.

Valorada con 2 estrellas sobre 5

Good products, poor communication

Your communication needs a lot of work.

Your website has a WhatsApp chat button but I'm not sure why. I sent a message on the 18th of Jan and again on the 22nd of Jan. No response was received. I managed to get a response via FB Messenger in the end.

Before placing my order, I confirmed with your team that I needed the order by a certain date and was told it should be going out on the day I placed the order. This would give us enough time for the couriers to deliver.

The order was eventually sent out two working days later.

My emails enquiring about the delivery were ignored.

I needed it on the Saturday. I did receive an email from Robyn on Friday morning, saying it should be delivered that day. The parcel was still en route from Joburg and because it was an ECO parcel it would only have been delivered the following Monday. Thankfully, after my team spoke to The Courier Guy, they rerouted it to their kiosk for us so I could collect on Saturday morning.

I work with multiple businesses in the e-commerce space and this kind of service and lack of communication brings the industry down. Maybe your business is doing so well you can't keep up but if you are not knocking the lights out then I'd suggest fixing these kinds of issues to grow your business. You're not going to get many epeat customers like this.

The products themselves were good except for one unit that I ordered from you via Takealot which was clearly second-hand and not in new condition.

22 de enero de 2024
Valorada con 1 estrellas sobre 5

Over charged

I ordered a product for R564.35 but R714.00 was deducted from my bank account through Payfast. I sent a query but no one contacted me yet

24 de noviembre de 2023
Logotipo de Monthly Madness

Respuesta de Monthly Madness

Hi Charmaine, thank you for your query. I have gone through our communication channels and I don't seem to have received the query you are referring to. If you wouldn't mind sending one through to help@monthlymadness.co.za, with your order number, I will do my best to get it resolved as quickly as possible. I do apologise for the inconvenience.

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