Monvaline Opiniones 

Wish I had read the reviews. In the process of returning. Been a nightmare. They have an obscure 24 hour cancellation policy when the UK International Consumer Centre website states UK customers usually have a 14 day cancellation right even without having to give a reason for online orders. If companies make an exception to this, the onus is on them to make that clear. They don't make that clear at any point during the purchase process, and only have a short reference to it in their FAQ. I've repeatedly questioned Monvaline about their 24 hour cancellation policy, but they have completely ignored this.

In addition, I cancelled well before they began to prepare the order. They could easily have cancelled. They managed to cancel a duplicate order, so it is possible. They ignored me and shipped out the order anyway knowing I'd be lumbered with return costs. Even more concerning: they changed the order history saying 'order ready' the day after I ordered, which was not the case. I'd taken a screenshot as evidence that I cancelled on time when the status was still just 'information received'. Crafty. I've repeatedly asked them who changed the order history and why. Again, constantly ignored.

Don't bother trying to ring their Netherlands number as I did; it doesn't work. No surprise there.

I have no idea how this company is getting away with treating UK customers so appallingly. I'm still in the process of involving UK International Consumer Centre. If I don't sort this, I really hope some hero out there can take this company to task because it's wild that they get away with so much. Unbelievable.

The only reason I have given one star is because I can’t give zero stars.
This is a terrible company I ordered 2 pairs of sandals for £56 and they were so badly made pins sticking out and I’ve never seen anything so cheaply made.
I requested a return they kept offering bigger discounts until we go to 50% but even if free they are no good for use.
Wouldn’t give me return address unless I took full responsibility for the return not just the cost of return but if they went missing in transit!.
I refused to accept and asked my bank for a charge back.
Do not buy from them.

Do not use this company. I ordered a dress - it was so poorly made that through the seam at the back the inside of the fabric showed through - this was a different colour. So in the middle of the back of the navy dress there was a white streak at the seam. The fabric was cheap, shiny with a different colour inside and out. I have been requesting information to return the item (at my own cost) so I can be issued a full refund for 7 weeks and have still not received the information. I have been offered partial refunds only - but the dress is unwearable. The customer service is appalling and the product quality dire.

I can at least say they did process my order cancellation promptly.

DO NOT BUY! They sent me a china product, wrong colour, cheap, threads coming out and SMALL! I asked them for a return and they continued to offer me 20% back and keep the product! When I told them I wish to continue with the return, they did not respond anymore!! Never got back to me! The product was GBP 60 and you can find them on Shein with GBP 3,50!!!! I reported them to my bank and filed a complain against them to costumer rights.

Terrible company after 15 days still no parcel apparently it's still being prepared loads of emails that are full of excuses stay away from this company or be prepared to lose your money

Terrible quality dress, and a total run-around trying to get a refund

I ordered a dress that arrived nowhere near as described — the quality was awful. When I asked to return it, Monvaline's support team spent over a week trying to avoid giving me a straightforward refund.

First they asked for photos. Then, instead of processing a return, they offered me a 20% partial refund to keep the item. When I said no and asked for the return address, they came back with a 35% offer, then piled on return conditions (I'd have to cover shipping to an "international warehouse" and take on all the risk if the parcel was lost or damaged in transit). When I still refused and pushed for the return address, they raised the offer again to 50% — still trying to get me to keep a dress I don't want.

To top it off, one of their replies referred to my order as "shoes," which made it obvious I was being sent template responses rather than anyone actually looking at my case.

Under the Consumer Rights Act 2015, I'm entitled to reject an item that's not as described and get a full refund, with the seller covering the cost and risk of return. Monvaline still hasn't agreed to this as of today, despite several emails back and forth.

If you're thinking about ordering from Monvaline, be aware that their approach to a legitimate quality complaint is to repeatedly offer partial refunds rather than honour a proper return.

Avoid this company - terrible customer service
I ordered two dresses that arrived almost a month later, by which time I no longer needed them. I contacted the company before dispatch to explain that the order was already delayed and that I wanted to cancel it, but my emails were ignored and the items were dispatched anyway.
I have now been trying to return the dresses for over 2 weeks, but the company still has not provided a return address or clear return instructions. The dresses are unopened and in exactly the same condition as received.
I am extremely concerned about losing my money due to their delays and complete lack of communication. This has been an incredibly frustrating experience.
I would strongly advise against ordering from this company.

DO NOT BUY FROM MONVALINE!

If I could rate them 0 I would.
The quality of the dress I ordered was awful. It had strange seams and the fabric was thin and rough.
So of course I wanted to return it. You have to email them to organise a return. First they offered me a 20 % refund if I just kept the dress. Seeing as the dress is poor this is a very bad deal. I explained that I wanted a full refund no matter the cost of the shipping. The dress cost me £40 I’m sure the shipping would not cost more than that.
It took me 8 attempts and 38 days to get them to give me the return form. Now I am past the 30 day deadline for returning. Clearly they have done that on purpose so they don’t have to give my money back.
Awful.

Do not touch this company. You think you are buying from a Dutch company. Quality of the product not anywhere neer the quality you would expect. Returns process are ridiculous. You have to send back to China.

Do NOT BUY from these Scammers!!!!!! They will send you terrible cheap products not worth the money they are charging and when you try to return them they will use any excuse not to give you the money back - they are also operating from a false company address in the Netherlands and shipping you cheap products from China

DO NOT BUY FROM THESE PEOPLE

They take several weeks to send your purchase, its made by some random Chinese company, poor quality and sent without tags so you cant return it.

A Con, save your money.

Please do not buy from this online store they are lies and they ship there item from China. I made and ordered and withing two hours I emailed them I do not want the item any longer and I want it to be cancelled. This people kept taking there time to reply to my email and trying to change my mind. After sending severally email to cancel my order. 5 days later after telling to cancel my order and after them agreeing to cancel the order, this stupid people decided to dispatch the item this morning.

Extremely poor customer service, refund attempted to be refused. Dropshipped products and breaking various consumer rights laws. DO NOT BUY FROM THIS WEBSITE!!

Absolute joke! Very misleading as they claim to be Dutch, but items are manufactured and shipped from china. The next day I placed the order I asked for it to be cancelled and proceed with refund. I filled in contact forms and tried other email addresses I found on their website and replied to their constant emails by allegedly someone called Zoe (obviously just automated vomit). The item was shipped ages later, but still my order was not cancelled. The day before I eventually received the item, I got a reply about my cancellation request stating that they can’t cancel shipments once dispatched. What a Joke!
The footwear I ordered looks nothing like the picture. Quality is of the poorest and looks cheap. I really don’t know why these companies are allowed to trade on our markets as they’re so dishonest. Needless to say the item went straight in the bin!

I ordered 3 dresses from Monvaline over £100. Didn’t fit. Tried to return they wouldn’t provide details just kept offering discounts to keep- 25% 35% 50%. Since I refused and asked full refund I’ve heard nothing. Site said Dutch when I ordered but others indicate may be Chinese. DO NOT USE their site.

Ordered 2 'premium' dresses which looked great on the website (turned into a costly mistake) - what I received looked nothing like it, poor, poor quality - no labels, very cheaply made, terrible artificial material - I'd spent a fair amount (according to the website, 70% off - still costing £70!) AVOID AVOID AVOID this 'company' I immediately asked to return - they made it incredibly hard to do so, instead offered me a 20% refund and 'a chance to keep the items'. Still awaiting the refund - very bad experience!