Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Ver más
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Consulta las opiniones de los clientes
I used to Highly rate Moshulu, but unfortunately the quality has dropped immensely, they seem to be using inferior materials and made cheaply. My recent products from Moshulu were very disappointing,... Ver más
In the past 2 months I have purchased 3 pairs of shoes as the quality and fit perfect - I only wear leather shoes. Their service amazing and very well priced -will definitely purchase from Moshulu aga... Ver más
Paid what is now an annual pilgrimage to the Moshulu Dartmouth store - to purchase a holiday treat (usually a pair of new sandals, or a bag). The staff are so friendly and helpful, I really look for... Ver más
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Love my new slippers
Love my new slippers. Super stylish and very comfortable ❤️
Replacing a pair that lasted a long time
I purchased these as a direct replacement for the previous pair which had lasted for ages and were starting to look a bit sad. They fit well and are very comfortable and slip on and off for 'going to the outside garage'.
Lovely boots
Lovely boots. Good with 20% discount. This is the second pair I have bought in this style as they are so comfortable
Shhhh don’t tell everyone
I would love to tell you these are the perfect pair of tights… but I’m not going too as I want to keep them all for myself as they are the best I’ve found ( no laddering, wash fantastically, keep their shape, do not slip down and of course make me look beautiful, tall and thin) Thank you and shhhhh don’t tell everyone
I travelled from Plymouth to Totnes on…
I travelled from Plymouth to Totnes on 16th September as I had received a catalogue from you which stated that if I wanted to take advantage of your money off offer I needed to make a purchase by 19/9. I had picked out 3 styles I liked. Unfortunately having got to the shop none of the shoe I wanted were available. I am rather disappointed in your service having driven approximately 18 miles which is a 36 miles round trip and paid to park I feel you have shown complete disregard for a potential customer.

Respuesta de Moshulu
Moshulu
So pleased with these Moshulu shoes Curlew Sea Kale National Trust shoes easy to wear straight away no "breaking In" great colour strong look really good cant wait o buy them in another colour - for once I cant find anything to complain about, perfect good looking walking shoes
Lovely loafers but
Lovely loafers, great colours. However, they claim to be wide fit which I find hard to belief as ever since I wear them I developed 2 corns. Rather painful! Think they are normal width. Also, a bit hard on the soles.
Quality sandals
Delighted with new fun sandals
The sandals I wanted were in the sale but not in the Shrewsbury store. The store assistant found them on the website and ordered a pair in my size. I was then contacted when they were in store to be picked up.
An excellent service and the sandals fit perfectly.
Dartmoor 3
I am seeking a couple of pairs of Dartmoor 3, are they going to be available again for Winter ? I would appreciate it if you could kindly let me know. Thanks.
Bought 4 pairs of shoes in two…
Bought 4 pairs of shoes in two different orders.
All reasonably nice shoe but three pairs did not fit. I am now guessing that my feet have got bigger in my old age.
Unlike Clarks shoes, Moshulu advertise free returns and refunds. This was a big plus for me.
However, that was not the case here, and their invoicing was poor and not clear.
When they refumded me, I was out of pocket by a considerable amount.
Some of it was because I was charged for the free postage and some was for a discount I did not receive.
Eventually, after several emails and a complaint, I received the missing money.
Their invoicing in my case was very poor, so that didn't help either.
They could have been so much better.
Keep an eye on your refunds, I don't like their procedures.
Moshulu green suede trainers
I bought green suede trainers from Moshulu. If they get wet they dye your feet green. They get dirty easily and are difficult to clean. Laces keep breaking as there is no ‘give’ when you tighten them. Get loose quickly too. Finally no support for ankles. Rubbish trainers overall
The web site was easy to use
The web site was easy to use. The order was despatched quickly with easy instructions for return if necessary. The sandals were just what I ordered and are extremely comfortable.
Ordering was smooth and shoes arrived…
Ordering was smooth and shoes arrived promptly and were exactly what I expected. They seem to be a very good quality
Always excellent so I…
Always excellent a pity no shops so I could try more on!!
Quick delivery and excellent sandals
Experience of store review…
I always have excellent costumer service from the Taunton branch of Moshulu and have shopped since before covid
First class service
First class service. Amazing products and styles and great prices.
Rubbish company
Rubbish company poor customer service inferior shoes

Respuesta de Moshulu
Poor exchange service, terrible communication
Sandals ordered were not the right size so returned and asked for exchange in larger size, sent about 6 emails to request an update over 3 weeks, and each time got poor response saying they were looking into it but never got a reply. This week they sent a partial refund for one pair with no clear explanation, followed by another email days later to say all order will be refunded as they don’t have them in stock anymore. Terrible service and now have to wait days for actual refund.
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