Motor Range - Liverpool Opiniones 

⭐☆☆☆☆ (1 Star)

My experience with this dealership has been extremely disappointing and, without doubt, the worst car-buying experience I have ever had.

The problems started on the day I collected the vehicle. Both keys were faulty, and I was told they would be fixed within a week. That promise was never kept.

Just one week after purchasing the vehicle, the engine warning light came on. I returned to the dealership on numerous occasions, but instead of properly diagnosing and repairing the fault, I was repeatedly told to drive the car on the motorway at around 50 mph in fourth gear, as this would supposedly solve the problem. It never did.

From then on, the vehicle developed one fault after another, including repeated engine warning lights, suspension and shock absorber issues, a loose exhaust, service warnings, electrical faults, and other recurring problems. There were months when I had to return to the dealership three or even four times because the same faults kept coming back or new ones appeared shortly after every repair.

The most unacceptable part was that the dealership kept my vehicle for four months, from 17 March until 17 July. After waiting all that time, I was told the vehicle had been repaired. However, almost immediately after collecting it, the same faults returned yet again, along with new ones.

This has caused my family and me months of inconvenience, stress, wasted time, and a complete loss of confidence in both the vehicle and the dealership. We paid a significant amount of money expecting a reliable vehicle and professional after-sales service. Instead, we have spent months chasing repairs with no permanent solution.

I cannot recommend this dealership based on my experience. I sincerely hope they improve both the quality of their vehicles and, more importantly, the way they treat customers after the sale. Unfortunately, our experience has left us feeling completely let down.

Motor range salesman and managers were all very polite. Professional .and listened to our requirements. Didnt try to PUSH a vehicle on us. Went a couple of times before we picked a car. Bought several cars from motor range.

So upsetting daughters 1st car which she has saved for ! Its broken down after 8 weeks motor range want £75 just to check what's wrong with it ! Apparently its warranty has run out after 30 days ! We were not given the opportunity to extend! So now what do we do ? Its just sat on our drive ! Honestly motor range have you got no conscience!

Abserlutaly flawless i can't fault my experience car sales man Andrea is a credit to motor range

Staff are great wjamie whitting went above and what i expected

Awful customer service!

Don't respond to complaints at all - I have put 3 separate complaints in over the last 8 weeks over an ongoing problem and have now had to go to the ombudsman as motor range have told my finance company that everything has been resolved.

UPDATE: Laura, my complaints were sent to care@motorrange which is the email address listed on your website as part of your complaints process. The information you need can be found there. If it is an unmanned email then it needs to be removed from public information. My first complaint was sent on May 19th 2026

Nick B was 5 stars from start to finish

Dan was fantastic from start to finish when I first come in looking for car and and I saw the one he made it possible .and he never went over my monthly payment .

1st class service from Andrei from start to finish.

Caitlin is a Great saleswomen has been so helpful with everything and is very friend easy to talk to.

Pick up was sorted very fast for the car and she was very accommodating with pick up days/times to fit around my schedule

Would highly recommend

No pressure sales. Allowed time to think about the purchase without feeling rushed.

Guy has made the buying of our new car smooth and straightforward. Motor Range has an excellent range of cars and personable staff which take the stress out of making such a big purchase.
Thanks for all your help Guy.

No messing about, choose your car sign the papers quick and easy, a lot of businesses need to see how motor range works and they will
Learn summit and the sales chap nick, straight good fella

I was let down by Motor Range before I even got to see a car. On their website, they boast that you can complete a free soft search or arrange finance in minutes using their deal builder tool. Unfortunately, this isn't true. I filled out the form on Saturday at 2:00 PM, expecting the promised instant result. Instead, I just got a message on the screen saying someone would contact me. Nobody called. I don't usually like receiving sales calls, but this time I was actually waiting for one. Making promises about getting things sorted in "minutes" and then completely failing to follow up is a very poor business practice that effectively puts you off buying from them.

Matt at Liverpool was excellent, couldn’t fault his customer service, knowledge of cars and overall quality of service.

Matthew made it all very easy, great service. Would definitely recommend 👌

Disappointing, completed the px valuation online car is only 18 months old 12,000 miles A1 condition offered a great price online but I should’ve known better. 2 hours out of my day to go down - he put the details in the computer it came out at £28k for good condition, great……but then all the excuses of why it’s not actually worth that much, oh sorry we’d only sell for 26k so it’s not worth anywhere near our online valuation. If you respond and say it’s an estimate then I’d suggest you sort your valuation software as it’s obviously just a ploy to get people there so you can try and get the car cheap…..so disappointing

Olly was my sales man and he was lovely; jokey and laid back from the start. Everyone in the dealership was friendly and made us laugh. Even when I went back with questions and Olly wasn't available, his manager helped and he was just as funny and helpful. Upon picking up my car Olly and Matty were helpful and made themselves available for the timeslot I needed. All over great experience!

Caitlin was very friendly and helpful really enjoyable experience

Amazing from start to finish, would always buy my cars here in future along with all my family members who also purchase from here. Andrei has been fantastic helping me through the whole process!