Motor Range Opiniones 4304

TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently had my car serviced as they promised me when I bought it they fixed the breaks topped up oil and did a great job refurbishing my wheels, the lady at the desk Ericka & Malissa was really hel... Ver más

Valorada con 5 estrellas sobre 5

Ericka and Malissa on the front desk at Motor Range were brilliant while my car was in for brake repairs. From the moment I arrived, they were friendly, welcoming, and put me at ease. They kept me u... Ver más

Valorada con 1 estrellas sobre 5

Car purchased that broke down three days later. Offered a discount on a replacement vehicle which was not honored at the point of sale Nick Mattocks overheard making personal comments about me when... Ver más

Valorada con 5 estrellas sobre 5

Fantastic experience by someone reluctant to buy from a sales lead company. I definitely wouldn’t have bought if the sales person was pushy or your typical car salesman stereotype. Our sales guy... Ver más

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 95% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Matt Tierney is excellent

Matt Tierney is excellent, he was able to get us a great deal. Would definitely recommend speaking to him about your next car.

27 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Thank you Ben for the 5 stars! Your great comments will be passed on to Matt in our Sales Team.

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Oliver was exceptional in every aspect…

Oliver was exceptional in every aspect of buying my new car, he is a credit to Motorrange

27 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Thank you Dave for the excellent review. Happy Motoring!

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

A 10/10 Process!

It was a really stress free process from start to finish! The atmosphere here is unmatched with friendly people everywhere to help! We can’t recommend Mat Tierney enough, he was nothing but helpful, reassuring and very down to the point from the first conversation!

27 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Ellie, thank so much for taking the time to leave this 5 star feedback. We hope you're loving your new car!

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Buying a car with Gareth

Gareth couldn’t have been more helpful helping us find the right car over the last few days, and communicated us patiently and with good humour. Made the whole process a dream. Thanks so much.

27 de marzo de 2026
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Respuesta de Motor Range

Thank you Sam for the 5 star review! Your kind comments will be passed on to your salesman Gareth.

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 1 estrellas sobre 5

Worst customer service ever experienced still no resolution

My son bough ought a hybrid car looked like a good deal but did not get charging cable, handbook or locking wheel nut was told dont need any of these as car ran on petrol! Eventually got cable but car will not charge on it or on public charging station. Other faults not resolved customer service non existant. Was told person dealing with case was on lunch would guarantee would be first call on their return in 20 minutes. 4 days later still waiting. No response to emails or calls. Still no resolution or proper contact would not reccommend

26 de febrero de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Susan,

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and sincerely apologise for the miscommunication and the lack of timely follow-up.

This is not the level of service we aim to provide, and I understand how frustrating this situation must be.

I would like to personally look into this for you and ensure it is addressed as quickly as possible. If you are still awaiting a response, please contact me directly at laura.gilchrist@motorrange.co.uk with the vehicle registration, your son’s name, and the best contact details. I will prioritise your case and work to get this resolved.

Thank you again for bringing this to our attention, and I appreciate the opportunity to make things right.

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 1 estrellas sobre 5

I am writing to formally raise a issues regarding the customer service

I am writing to formally raise a complaint regarding the service my daughter received during her recent interactions with your dealership.

Firstly, she was sold car protection and informed that she could cancel it at any time. However, when she later attempted to cancel, she was told this was not possible. This is misleading and unacceptable.

Additionally, my daughter brought her car in for an MOT, during which she was informed that the wheel locking nut was missing. When she contacted Motor Range, she was told that the missing nut was noted on the sheet. My daughter then questioned how the brake and tyre checks were conducted without removing the wheels, and the response she received was that these checks were done visually. This explanation is deeply concerning, as it raises serious questions about the thoroughness and reliability of your safety checks.

This level of service, particularly towards a young woman purchasing her first car from a dealer, is appalling and unacceptable. I expect this matter to be investigated thoroughly and a resolution provided promptly.

I look forward to your response.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello,

Thank you for taking the time to share your feedback. We are very sorry to hear about your daughter’s experience and the concerns you have raised. Please be assured that we take matters like this extremely seriously, particularly when it comes to transparency, customer care, and vehicle safety.

We would appreciate the opportunity to investigate this further and ensure it is addressed thoroughly. Could you please ask your daughter to contact me directly at laura.gilchrist@motorrange.co.uk with her full name, vehicle registration and contact details? I will personally liaise with our senior management team to review the situation and provide a full response.

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Buying a car

We were able to wander around looking at the cars with no pressure. Matt Tierney was helpful, efficient and friendly and made the process simple, efficient and quick.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Sue! Thanks for the 5 stars! Wishing you many happy miles.

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Came in to look at a new car

Came in to look at a new car, Caitlin kindly offered to help us out and show us the car, she’s been amazing through the process and answered all the questions we had, such a great help. Everyone has been helpful with picking the right car, would highly recommend.

24 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Thank you Millie for the 5 star review! We hope you're loving your new car! Happy Motoring!

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Looked after bt Nick B

Looked after bt Nick B, a legend in his own mind and now mine.
Sorted within 2 days and back on the road.

24 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Kieran, thank you for the 5 star review! Your feedback will be passed on to Nick in our Sales Team.

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Motor range

Ericka from services was from start to finish very professional and friendly, nothing to much for her to book me in for repairs
Many thanks

23 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hi Kevin, thank you for taking the time to leave this 5 star feedback! Your kind comments will be passed on to Ericka in the Service Team. Happy Motoring!

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Nick B made the buying experience very…

Nick B made the buying experience very easy and pleasant.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hi David, thanks for the 5 star review! Wishing you many happy miles.

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Amazing place to buy a car

Tommie who deal with us was very friendly and helpful. Nothing was to much. Explained everything in detail.

22 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Lynette, thank you for the great review! Happy Motoring!

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Thank you Dan!

I visited Dunnings Bridge Motor Range today, not planning to buy a car. We were met by Dan from Motor Range immediately. Dan was very knowledgeable, effective and supportive. Dan’s approach was guiding as opposed to pushing for a sale, which made me feel much more comfortable. I took a long time in weighing up which car was best for me which Dan was very patient with. Overall, great experience and I will be picking my new car up in the next few days! Thank you Dan!

21 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Thank you Lydia for the 5 star feedback! Your kind comments will be passed on to Dan in our Sales Team. Wishing you many happy miles in your new car.

Kind regards,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Despite returning the car, we are happy

We recently purchased a car from Motor Range and, unfortunately, the first vehicle we chose had multiple faults. However, I want to highlight how professional, understanding, and genuinely caring the team were in handling the situation.

They acted very swiftly to address the issues and kept communication clear and supportive throughout. Despite their efforts, we ultimately lost confidence in the vehicle and made the decision to return it. This process was handled efficiently and respectfully, which we really appreciated.

While the experience with the car itself was disappointing, the level of customer service we received was excellent. Because of this, we would not hesitate to return to Motor Range and look forward to finding another vehicle with them in the future. Everybody at motor range was extremely helpful.

18 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello Lisa, thank you so much for taking the time to leave this great feedback. It is extremely unfortunate that the car you originally found was not fit for purpose, and we thank you for your patience and understanding during the process.

We hope to welcome you back in the future.

Best wishes,
Laura Gilchrist
Customer Care

Valorada con 5 estrellas sobre 5

Great friendly service

Great friendly service, no extra hassle from staff or added pressure. Handles excellently.

21 de marzo de 2026
Opinión espontánea
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Respuesta de Motor Range

Hello David, thanks for the 5 star feedback! Happy Motoring!

Kind regards,
Laura Gilchrist
Customer Care

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