Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... Ver más
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Consulta las opiniones de los clientes
Easy ordering process. Contacted customer service and spoke to a real person in real time. I had made an error with my order regarding the colour choice. No problem for the person In spoke to. Amende... Ver más
Bought a Vectaire bathroom fan from these guys, cost £30 less than the next cheapest competitor. Arrived within the week. The product was exactly as described and fully working, well packaged wit... Ver más
La empresa ha respondido
A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... Ver más
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Información sobre la empresa
Escrito por la empresa
Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101
Información de contacto
3 Chirgwin Road, TR1 1TS, Truro, Reino Unido
- 01326 727102
- info@mould-stop.co.uk
- mould-stop.co.uk
4,9
Excelente
206 opiniones
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Serious Mould Issue
I had a serious issue with mould in my house and I wanted advice on a PIV system. Mould Stop were extremely helpful in discussing both my mould problem and suitable solutions including which PIV would be the best one for my house and what to expect when fitted. Would highly recommend as have vast knowledge and experience in treating mould
22 de julio de 2021
Respuesta de Mouldstop
Hi Andrea,
Thank you for the five stars and positive review.
I recall speaking to you and am pleased that you were happy with everything!
Kind regards,
Simon
Arrived on time and good product
18 de julio de 2021
Respuesta de Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
Respuesta de Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
good source of Ubbink parts
needed some Ubbink spares - they had them, sensible price incl delivery
13 de julio de 2021
Respuesta de Mouldstop
Hi Andrew,
Thank you for the five star review.
Best regards,
Alan
Respuesta de Mouldstop
Good afternoon,
Thank you for the five star review and positive comment.
Kind regards,
Leanne
Many thanks for the super quick…
Many thanks for the super quick delivery and for your time yesterday, looking forward to further use of you service in the future!
9 de junio de 2021
Respuesta de Mouldstop
Hi Tim,
Thanks for the 5 stars and I look forward to dealing with you again soon.
Kind regards,
Simon
Respuesta de Mouldstop
Hi Graham,
Thank you for the 5 star review.
Kind regards,
Simon
Great service from the supplier
Great service from the supplier, very quick and efficient and knew exactly what i required.
Filters fitted and massive improvement in air quality in our house.
Company saved in 'favourites' for future requirements.
Would certainly recommend their products & business.
20 de mayo de 2021
Respuesta de Mouldstop
Good afternoon Mr Pearce,
Alan recalls speaking with you regarding your filters and we're please that we were able to help you.
Many thanks for the five star review and positive words.
Kind regards,
Simon
great price would recommend
13 de mayo de 2021
Respuesta de Mouldstop
Good morning Mrs Moore,
Thank you for the five stars and positive review.
Best regards,
Alan
Great service thank you
30 de abril de 2021
Respuesta de Mouldstop
Hi Steve,
Thank you for the five star review.
Kind regards,
Simon
Respuesta de Mouldstop
Good afternoon Mr Cox,
Thank you for the 5 star review.
Kind regards,
Simon
Terrible company, no customer service
Terrible company to deal with, complete lack of customer service, rude and abrupt communication and then just completely ignored by them in the hope that I go away.
I ordered replacement filters via their Amazon shop, buying process was fine, but when Hermes (Mould Stop's terrible courier choice), failed to deliver my item, Mould Stop wanted absolutely nothing to do with it and basically told me it was my own fault. It's now nearly a month and they haven't responded to my messages and are clearly hoping I'll just go away. I don't advise anyone to use them if you may potentially need any sort of customer service from them after they have your money!!
26 de marzo de 2021
Opinión espontánea
Respuesta de Mouldstop
Hi,
We replied to all your messages except the last one, including showing a picture of the delivery and the GPS location showing that it was delivered to your building.
We didn't reply to your last message as you opened a return request on Amazon, which is only done when someone wants to return an item they have received.
If you have specific delivery instructions (which from the messages you have sent to us you do) then this needs to be stated at the point of ordering otherwise the couriers don't know that they would have to try and enter the building rather that leave the parcel with all the other parcels in the lobby.
There is little we can do once the parcel has been delivered (as evidenced by the picture and GPS log) as there is no proof that the goods haven't been received.
Regards,
Simon
Fast delivery
Fast delivery, well packaged. Great products with equal quality of original parts.
23 de marzo de 2021
Excellent yet again the goods turned up…
Excellent yet again the goods turned up the following day thank you
Mike
19 de febrero de 2021
Respuesta de Mouldstop
Hi Mike,
Thanks for the five stars and positive review!
Kind regards,
Simon
Excellent service
Excellent service, ordered Friday at 14:30, delivered on the Monday, that’s next day in reality. Excellent customer service.
15 de febrero de 2021
Opinión espontánea
Respuesta de Mouldstop
Good afternoon Mr Price,
Thank you for the five stars and positive review.
Best regards,
Alan
Bit expensive and delivery in 4 days.
14 de febrero de 2021
Respuesta de Mouldstop
Good afternoon,
The price is in line with other sellers and what the manufacturer would charge (it would be more) if you were to go direct to them. Compared to some MVHR units these filters are a bargain!
They are shipped with Royal Mail who are having issues in some areas of the country at the moment with everything going on.
Kind regards,
Simon
Prompt delivery and great product
14 de febrero de 2021
Respuesta de Mouldstop
Afternoon Georgina,
Thank you for the five stars and positive review.
Best regards,
Alan
Great product and fast delivery
Great product and fast delivery. Will order again from this website!
7 de febrero de 2021
Respuesta de Mouldstop
Hi Sylvie,
Thank for the 5 stars and positive words!
Kind regards,
Leanne
Respuesta de Mouldstop
Hi Valerie,
Thank you for the five stars and positive review. We're glad we performed to your expectations.
Best regards,
Alan
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