Movenpick Accor Opiniones 

Movenpick di Bari ex hotel Palace, pensavo ci fosse continuità dopo la transizione dal Palace alla nuova struttura, purtroppo mi sono ritrovato da uno staff di operatori molto professionali ad un gruppo di ragazzine per niente preparate, di fatto ignorano le esigenze dei clienti e non hanno la minima percezione della situazione e el responsabilità

I am really disappointed with my experience at Mövenpick Makkah. Just one day before my arrival, my booking was cancelled because my card was supposedly invalid. In a panic, I had to rebook at a higher rate using the exact same card, and the payment went through successfully. Then, after just one night, I received another email saying the payment had failed and asking me to pay again. My bank confirmed the payment had gone through and advised me not to make another payment.

The whole situation has been incredibly stressful and upsetting. I came to Makkah for Umrah, hoping to have a peaceful stay and focus on my ibadah, but instead, I’ve spent my time worrying about payment issues. This is the last thing anyone needs during such a special and spiritual journey.

Sadly, I wouldn’t recommend Mövenpick Makkah if you’re looking for a peaceful, stress-free stay for Umrah. I really hope the hotel looks into this because guests deserve better, especially at a time when their focus should be on worship, not worrying about whether their hotel payment has gone through.

Our stay at Mövenpick Hotel Lalez was one of the most disappointing hotel experiences we have ever had.

From the moment we entered our room, there was a serious ant infestation. The ants were not limited to one area—they were everywhere. We found them crawling across the floor, inside our beds, inside our suitcases, on our belongings, in our baby's clothes, and even in our daughter's food. As parents travelling with a young child, this was extremely distressing and completely unacceptable.

Instead of enjoying our holiday, we spent our time constantly checking our belongings, shaking out clothes, inspecting the bed before sleeping, and making sure our daughter wasn't exposed to insects around her food.

While the infestation itself was unacceptable, what made the experience even worse was the hotel's handling of the situation afterwards.

We were promised a refund, but despite countless follow-up emails and phone calls, the refund was not processed as agreed. Communication gradually stopped, our emails went unanswered, and it became almost impossible to speak with management. When calling from a different number, the hotel answered the phone but still refused to transfer us to anyone who could resolve the matter.

I also contacted Accor Customer Care, expecting a global hotel brand to stand behind its customers. Unfortunately, the support was equally disappointing, and resolving the issue became a long and frustrating process.

Problems can happen at any hotel. What defines a great hotel is how it responds when things go wrong. Sadly, Mövenpick Hotel Lalez and Accor failed at every stage—from the hygiene standards during our stay to the customer service afterwards.

I cannot recommend this hotel based on our experience.

What a fantastic time at this hotel! The waiters and pool staff couldn't do enough for you! Ibrahim was amazing and looked after us at lunch and dinner for all of our stay. Thank you 🙏