I signed up for a rental car with Wisecar, an auto rental broker I was unaware of. However, I did so because Expedia listed it as an option. As it turned out, Wisecar directed me to Movly, and I follo... Ver más
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Consulta las opiniones de los clientes
It was easy to rent, once we got past all of the priceline, kayak and other travel businesses leading us in different places. Anyway, the rental agent was helpful and efficient. The vehicle was troubl... Ver más
La empresa ha respondido
I was a little concerned about renting from a digital company especially when traveling with another family and I canceled our reservation. Elizabeth promptly and courteously handled our refund. Movl... Ver más
La empresa ha respondido
Really happy with my experience with Movly. It was great being able to reach a real person without sitting on hold, and the app was simple and easy to use. The price was also a great value. I’ll defin... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Movly is a digital-first airport car rental platform that makes renting a car faster, simpler, and more transparent. Available across major airports in the USA and Europe, the Movly app combines competitive pricing with a streamlined booking experience, helping travellers spend less time at the rental desk and more time on the road. Why travellers choose Movly * Transparent pricing with no hidden fees * Free cancellation up to 48 hours before pickup * Digital pre-check to speed up the rental process * Smart Pickup available at selected locations * 24/7 customer support * Car rental at hundreds of airport locations across the USA and Europe A smoother rental experience Book your vehicle in the app, complete your document verification before you travel, and pick up your car using either Smart Pickup or our trusted rental partners. Returning your vehicle is just as straightforward, with clear instructions provided for every location. Movly operates at leading airport hubs, including New York (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Seattle (SEA), London Heathrow (LHR), Paris Charles de Gaulle (CDG), Rome Fiumicino (FCO), and hundreds of other destinations worldwide. Our mission is simple: make airport car rental faster, easier, and more convenient through a seamless digital experience. If you’ve rented with Movly, we’d love to hear about your experience. Your feedback helps us continue improving our service.
Información de contacto
Estados Unidos
- support@movly.com
- movly.com
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Ha contestado el 37% de las opiniones negativas
Suele responder en menos de 1 semana
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Great idea, didn’t execute.
I booked through movly as I liked the idea of skipping the lines and embracing how car rentals should work in the modern age. What I got was a budget car rental with the same budget car rental process for pickup as I’ve had for the last 20 years. Presumably movly over booked their fleet and moved my booking to budget.
Two Car Rentals in Hawaii, Movly was not available for help
The rental was outsourced to Budget on both islands in Hawaii. The first time I was notified. The second time I had to guess, and it was Budget. You failed to tell me where to report and did not answer your phone. Budget gets and A, Movly get a C.
It was easy and I used Fast Break-they…
It was easy and I used Fast Break-they kept me informed
The price without a doubt
The price without a doubt. The process was fast with no hiccups. Same car from the rental places without this app at least hundred dollars more. If I had anything to say that left me a little uncomfortable because this was my first time using Movly. Was I had to wait until so many hours before knowing what rental place and car I was assigned to. But now knowing the process I plan on only ever using Movly in the future. Thanks; Garry G.
It was good deal.
This company is a failure!
I placed a rental through a big travel search engine with Movly. They canceled my rental 48 hours prior to my trip since I did not download the app. I received emails prior about downloading the app...it was on my list to do prior to travel. Nowhere in the initial emails did it say the rental would be canceled if not completed in 48 hours!! This caused undue stress and extra work prior to a trip. The company only messaged back via WhatsApp and made no attempt to help rectify the matter. I would never recommend this company! There communication is extremely poor and emails rudimentary! Avoid and use a known car rental service!!!
Excellent customer service
Excellent customer service. Also great prices for their rentals. Highly recommend.
This was our first rental with Movly and it was great.
This was our first rental with Movly. Unfortunately we chose to cancel our trip due to the incredible floods in Maui. We made the decision after the 48 hour deadline but Elisabeth and Christian worked with us to change our reservation and book the rental after things improve.
We had great service "on the phone" and via email.
5⭐️ experience
5⭐️ experience. Christian was above and beyond helpful. He understood our dilemma, helped resolve the issue, and specified to call him back directly if anything else changed.
Elizabeth did an excellent job with my…
Elizabeth did an excellent job with my reservation. Her customer service skills were exceptional!
Really good experience
I was hesitant because it was a new app, but I got live call before booking which helped me feel more secure. I got location of rental pick up 72 hrs before reservation and all went very well!!
Christian
Christian, the sales rep that I spoke with, is the only reason I felt comfortable keeping my reservation. I called to cancel because of internet reviews that I had read, but after speaking with him I've decided to stay with Movly. Hopefully I don't regret it!
Modifiche al noleggio prenotato
Effettuato noleggio attraverso la loro APP, prezzi molto buoni e assistenza su Wapp veloce e risolutiva. Ringrazio tanto Elisabeth per il supporto.
Elizabeth was n courteous and concise…
Elizabeth was n courteous and concise appreciate her help
Awesome guys
Awesome guys! The app is convenient, but the customer support is just awesome, handled my date change with no worries. Will use Movly again for sure!
Smooth
From booking to pick-up the experience was so smooth. I had a small issue with our flight change, but Elisabeth from customer service sorted it out, and made us feel at ease. The App is so convenient and all your booking details are always in your pocket. Thank you, L
good deal and the car ran smooth
good deal and the car ran smooth. the app made everything super easy, would use again in the future!
Thank you
easy to book and no hassle at the pick-up. one of the cheapest prices I found
Movly was quick and easy
Movly was quick and easy. I made a mistake during booking and called support. They figured it out fast and sent new details. The pick-up was smooth and the app was clean. Would use again
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