Love ♡ my new tricolor pants Absolutely loving my new pants. Top quality material and loving the zips ☻. Found my original size a bit big so I contacted Simon who was absolutely fantastic and arra... Ver más
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Love ♡ my new tricolor pants Absolutely loving my new pants. Top quality material and loving the zips ☻. Found my original size a bit big so I contacted Simon who was absolutely fantastic and arra... Ver más
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I had ordered a pair of pants that ended up big too small in the waist. No biggie. I ordered for a return and exchange for a size 30 right away. Everything seemed to go through after getting confirmat... Ver más
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Ich habe einen Artikel bestellt, der mir leider nicht gepasst hat. Innerhalb der 14-tägigen Rückgabefrist habe ich den Kundenservice zweimal kontaktiert, um die Rücksendung zu veranlassen. Leider... Ver más
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Ich habe in dem Shop einmalig bestellt, weil es dort ein optisch sehr ausgefallenes Lederjacket gab. Leider war die naht der Tasche sehr schlecht vernäht und hat sich bereits nach wenigen Minuten... Ver más
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MR. Riegillio is Europe’s #1 fashion fetish brand, designed with love in Amsterdam. Feel free to explore our 10,000+ reviews for an even better impression 😉
Cruquiuszoom 51, 2142EW, Cruquius, Holanda
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Their clothes are nice *when they are made right. I've ordered from here half a dozen times, and almost every time there has an been issue.
Ordering the same size shirts and shorts and having them be made noticeably different sizes. Some some fit nicely, others very tight, some to the point of not fitting at all.
Leather wrist wallets listed in size increments of 1cm, yet the variance within the same size (different colours) being over 1cm.
Poor packaging where smaller more delicate items were place under larger heavier items, leading to permanent indentation/crush marks.
Items incorrectly labled with the type of leather they are made with. The standard item being made from sheep leather, the "sample" item being labelled as "same materials as our regular items", but really it was cow leather. And when this was mentioned in an email, their response was that some other random item is made out of cow leather, so too bad. Smug would describe it.
I kept going back for more because it's a great price on sale right... Despite all the issues right... Surely if I order the same labelled size, it will be made the same size right...?
If you can go into a physical store, and try something on, great. But don't roll the Dice online, it's just not worth it. And while I do like the stuff I have, when people ask where I got it from, I'll be more than happy to give them all the relevant details.
EDIT: The response.
The is exactly what I went through via email. Here is the full text from the item in the sample sale, interesting that you left of the part that says same materials as normal.
"ABOUT SAMPLE SALE
What are samples?
Samples are made from the same materials as our regular production, in the same factories in exactly the same way, just in smaller quantities. We use samples to help us finetune new collections or they’re used for photoshoots. Some samples may have small aesthetic differences, for example a label might be in a different place, or the information on the label might be incorrect, but the product is for all intent and purposes the same."
And the text from the regularly available blue cargo shorts, the closest equivalent
"These rugged cargo shorts are made from 100% Sheep Leather which adds style and durability. The Jeans Blue finished leather is very supple and has an excellent feel and weight.
The design elements make these shorts really stand out. The front pockets are tailored to add style and accessibility while the back and side cargo pockets secure with a snap closure. Five belt loops, a zipper fly and saddleback detailing give these shorts a solidly sexy appearance.
Looking for a different color or type? Check out our collection leather shorts here. Oh boy, we have it all! 👊
Sheep leather is known for its softness, light weight and strength. It is one of the most resilient leathers, as the leather is composed of a very dense weave of fibres of small diameter interspersed by numerous elastic fibres. This structure of the leather gives the hide a distinctive tight grainy texture with ridges, resembling to pebbles. The natural properties of the full grain sheep leather means that the backside can look like it's damaged, this is not the case, it occurs naturally inside the skins specially with sheep leather."
I never had issues with small marks or defects, but a completely different material should have been listed.
Edit 2: I had planned a more comprehensive update. But now I've been poked to hurry up twice.
You're correct I made the mistake on the blue, I own that I should have clarified the materials when it said cow in the description, and "regular materials" in the sample blurb. The issue still stands with the green. The only mention of its materials was the blurb that it's the same as regular productions (the regular green 5 pocket being sheep).
I get it, it was a quick sale, we both over looked things.

Respuesta de MR. Riegillio
Great quality products with very good service and speedy delivery. Be sure to check sizing carefully before ordering, but using their chart everything has fitted perfectly. They clearly care for their customer experience and would definitely order from them again.

Respuesta de MR. Riegillio
Very good quality and fast to arrive.
I live in Spain and in one week you have your fetish gear at home. The clothes are like the photos.

Respuesta de MR. Riegillio
I have purchased several items from MR.Riegillio and I have been impressed by the quality, styles, choices and fit of each of the items I received.
Their sales are amazing and represent great value for money - quality products at exceptional prices.
I have nothing but praise for their customer service as most of the items have arrived 3 - 4 days after being purchased.
I received excellent service from Simon - great communication and quick replies to my questions.
I will definitely purchase additional items from them based on their first class service.

Respuesta de MR. Riegillio
First time customer and will definitely be ordering again.First Class delivery and service excellent quality and they even gift wrapped my item thanks so much very happy customer 🙏👍

Respuesta de MR. Riegillio
Great company to deal with, First time i have used them & will definitely be ordering again (even got my friends ordering!), quick fast delivery. The Coat itself was very nice and looks great only drawback sizing may be slightly smaller than stated but i'd ordered the larger size so no problems :) Thank you once again!

Respuesta de MR. Riegillio
Die Ware ist ja OK, die Preise jedoch stark angestiegen.,Außerdem scheint man als User überwacht zu werden, weil man das ein oder andere Mal „erinnert“ wird, etwas zu kaufen, weil man sich mal was angeschaut hat. Das dreiste jedoch bei der Bestellung ist, die Aufforderung Trinkgeld zu geben. Wie frech ist das denn?

Respuesta de MR. Riegillio
J'ai commandé pas mal d'articles sur le site de Mr Riegillio et je suis globalement satisfait. Les produits sont de qualité, l'expédition est rapide et soignée. J'ai eu quelques problèmes de taille et les frais de port ont été à ma charge ce qui m'a un peu déçu. J'ai également eu une altercation concernant une veste en PVC qui se tâchait d'elle-même ... Visiblement, ça serait un problème de contact avec une autre matière qui créait une réaction chimique avec le PVC, je recommande donc de les protéger individuellement dans des housses. Le service client est attentif aux demandes faites par les clients et c'est rassurant.
They are lying. They told me that I could exchange it free of charge or get a refund. Even though they are small, they did not want to exchange it with a garment in the right size. I had to pay for the return of the garment that was too small, it took them 3 months to refund my purchase without refunding their shipping costs. In short, do not order from them.

Respuesta de MR. Riegillio

Respuesta de MR. Riegillio
Ordered the Mehron leather snake pants, when I received it, the print was clearly bad. That would have been all fine had they simply taken it back for free. Instead, they refused to do so stating it would not be a defect, but handmade and not flawless.
Handmade my ass! For a 150 € pants I expect nothing less but flawless. There is a crack in the pattern due to a production mistake, that is. And it´s simply ruining the look.
Calling it "not flawless" (a statement you won´t find on the product´s page, by the way!) feels close to gaslighting to me, and refusing to take it back for free is simply an inacceptable behaviour. And stupid as well. The future sales they lost today would surely have been worth more than 10 bucks for the shipping label.
So, if you care on gambling whether your item is fine or being treated like an idiot if it´s not – feel free to go with them!

Respuesta de MR. Riegillio
Toen ik van een mede lederman over hen hoorde, ben ik op hun site, een kijkje gaan nemen. Hun aanbod is groot. De bestelling verloopt vlot. De levering is snel. Ook zit er steeds een fijne persoonlijke boodschap bij je bestelling. Of je nu hetero, gay of fetejist bent.... Voor iedereen wat. Ik noem het een aanrader.

Respuesta de MR. Riegillio
Everything about you is great. Thank you

Respuesta de MR. Riegillio
The product was delivered extremely quickly and corresponded to the description. I recommend.

Respuesta de MR. Riegillio
Bei einem Hoodie aus Leder stellte ich nach knapp 2 Jahren einen Riss im Leder fest.
Nachdem ich dieses bemängelt hatte, wurde mir der gesamte Kaufpreis erstattet.
Immer wieder gerne.
Vielen Dank
Wow, every time I order from here I am surprised by the quality of the clothing and the professional and fantastic customer service.
I bought items from Mr. Riegillio on Black Friday and mistakenly ordered two sizes that were completely different. I quickly got an email asking if this was deliberate. When I informed them of the mistake, my order was changed without any fuss!
A perfect score of 10 out 10 + 5 stars
Shoutout to Simon for his help

Respuesta de MR. Riegillio
Poor customer service ignoring multiple emails. Size and measurements not accurate on website, I double checked and made sure size matched, had to return an item twice but at my own expense when clearly there sizing isn’t correct from there website. No refund on latest returned item. Cannot recommend what so ever.

Respuesta de MR. Riegillio
Première commande reçue ce matin, expédition rapide, produits de qualité, excellent rapport qualité prix, très content merci vivement la seconde commande 😄

Respuesta de MR. Riegillio
Amazing material, ordered a size medium a little tight around the groin and top half of legs, but can still wear will order a next size up, think you should make for larger sized men, also got a jacket got a large size and does not fit at all, should definitely use larger men models for those who are chunky like me

Respuesta de MR. Riegillio
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