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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everything delivered and useable as requested. We underestimated the effort to fully erect and dismantle which meant we couldn’t use it to get to all the upper level gutters around the house. But it w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a fantastic experience recently when we had a job that required a small mobile scaffold. The product range was presented to suit our needs. The amount of documentation supplied for assembly in... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

WA review. Experienced, Competent and Confident is the Scaff crew who work at Henderson WA led by Nathan Hammil the site Supervisor an absolute asset to this company who delivers the highest q... Ver más

Valorada con 3 estrellas sobre 5

I am still chasing an invoice nearly 2 weeks after payment was processed on our M/Card & works were completed??? this is their response Final invoice gets sent out after completion of works. It... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de maquinaria para la construcción
  2. Tienda de muebles
  3. Persona de mantenimiento
  4. Agencia de servicios de ayuda a domicilio
  5. Tienda de herramientas

Información proporcionada por diversas fuentes externas

Aluminium Scaffold Specialist. We have specified and created our own aluminium scaffold range which we use for our hire operations daily, and we can sell to you direct. Walk-Through Scaffold Mobile Scaffold Folding Scaffold Medium Duty SupaScaf Light Duty EasyScaf - (really easy to handle) Our own LockScaf - (includes security point to prevent removal of components on erected towers) We Sell, Hire and in some states provide labour as well.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

383 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(383)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very helpful

Very helpful - easy to deal with - fast delivery - will use them again

10 de junio de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Tim,
Thank you for the positive feedback, we appreciate the kind words and recommendation.
All the best and can't wait to help you out again in the future.
Kind Regards,

Valorada con 5 estrellas sobre 5

Very helpful and patient with the…

Very helpful and patient with the process of setting up accounts, a pleasure to deal with.

2 de junio de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Jason,
We appreciate you taking the time to give us your feedback and we appreciate your 5 star review.
Kind regards,

Valorada con 1 estrellas sobre 5

You guys sent out the wrong scaffold

You guys sent out the wrong scaffold. I was promised a call back and I still haven’t received it. Please call me back to arrange a full refund

1 de junio de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Mark,

When Dry Hiring a scaffold, we send the scaffold out that that is requested by you our customer. If it does not not suit the application, or you weren't able to set the scaffold up to satisfy the job, then that is on you the customer unfortunately. We offer the service of erection and dismantle by our qualified scaffolders of course, but in the situation of simply dry hiring the scaffold and erecting on your own, it lands with you, the customer. We will not incur the charges involved with miscalculation and/or oversight from our customers.

We are sorry that you had a negative experience with Mr Scaffold but we will not pay for the mistakes made by our customers.

Kind Regards,

Valorada con 5 estrellas sobre 5

We were very satisfied

We were very satisfied with the scaffolding and service provided by Mr Scaffold. It was easy to book, with helpful advice about what we needed for our second storey window repair job. Delivery was prompt, the service very agreeable and the price was right. Thank you

10 de mayo de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Marie,

Thank you for the feedback, we are glad to hear of your positive experience with Mr Scaffold.

Kind Regards,

Valorada con 3 estrellas sobre 5

Delivery costs for 3 metal bars was…$72.72

Delivery costs for 3 hollow metal bars ( 2 x 2.5 m and 1 x 0.6m) was very steep. Delivery from Melbourne to Adelaide.

8 de mayo de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Helen,

Thank you for taking the time to give us your feedback. We will admit that it is hard to find a competitive price for delivery of any smaller packages sent from Melbourne to Adelaide. We always encourage our customers to engage their own transport if they can source a cheaper 3rd party.

Kind Regards,

Valorada con 5 estrellas sobre 5

The whole service was excellent

The whole service was excellent.

When I arrived to view the scaffold it was even more than I expected.

The erected it on time and I have a nice working relationship with the team now.

7 de mayo de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Shane,

We appreciate the positive feedback and look forward to working with you again soon.

Kind Regards,

Valorada con 5 estrellas sobre 5

Hello Mr Scaffold

Hello Mr Scaffold, I recently enquired about adding a height extension to a mobile scaffold base unit I owned. Simon was very informative & helpful.
Thanks Simon. Regards, Peter, Gold Coast

5 de mayo de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Peter,

We appreciate the positive feedback. We've passed your kind words on to Simon our depot manager in QLD.

Kind Regards,

Valorada con 5 estrellas sobre 5

I like there work

I like there work, fast delivery good product no complaints. I looked at a few scaffold on ebay and was worried what quality they would be when they turned up. The boys at Mr Scaffold ensured me that is was the quality of a hire one that I use all the time and that was now bull.

3 de mayo de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi,

We appreciate the feedback. We are confident in our product and are glad to know that you are too!

Kind Regards,

Valorada con 1 estrellas sobre 5

Poor Performance

From the moment I called to arrange the scaffold staircase, I was reassured I would get it on the date needed and at the time required. I promptly signed your documents and paid the cost in full. On the late afternoon on the day prior to delivery, I was called about delivery and reassured everything would be on time. I even received a voice mail from your rep that everything was in order and on schedule. I have this on record.

Subsequently, I made a final confirmation with my carpenter the night before, and committed to his work of demolishing the existing stair case. On the morning of the scheduled and confirmed scaffold arrival, and after my carpenter already commenced demolishing the internal stair case, I received a call from someone in your company (a male whose name I did not catch), who bluntly told me that Mr. Scaffold did not have the scaffold that was originally committed to and confirmed multiple times and that was already paid. I asked the man to help me find a solution and he said he could not. He also said to call someone else. That was the extent of his help. Then in frustration, I explained to him the entire process from commitment/order, payment and confirmation and went further to explain that this was our home where we were renovating and these temporary stairs were critical since we have 3 young children and an elderly grandmother who has major health issues. He reiterated that it was nothing that he could solve. I told him that he could do more than this and help to find a solution, and the reason we arranged a scaffold stair case was for safety and security, as the new stairs would not arrive for some days thereafter. For information, the carpenter was unable to come right before the new installation, as he had other commitments, so all arrangements were made on the basis of your scaffold being confirmed.

Your rep callously and rudely said, "what do you want me to do, pull the scaffold out of my a**".

Therefore, I called another 3 companies that morning and none could help. I called 3 builder friends and asked them for help, but no-one had an immediate solution. In desperation, I went to my neighbor and randomly asked if he could help with scaffold, to which he too replied that he could not, but he did own a scissor lift and asked if that would work.

I can tell you that it was certainly not ideal and it was extremely dangerous to operate a scissor lift with 3 children and an elderly grandmother, but it saved us. We were left without a stair case for 5 days and had to rely on the use of the scissor lift.

Therefore, it is absolutely clear that I would never recommend this company and will express my experience with this company to anyone who asks.

Hope this helps you to make real meaningful change within your organisation and not just pretend to take interest into customers through a computer generated feedback form.

Regards

29 de abril de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Mario,

We appreciate you taking the time to give us your review given the circumstances. We have taken your feedback on board and looked internally to resolve the issues surrounding the details. It looks like a compound of errors which has boiled over into frustration of which we apologize. We can assure you that this is an isolated incident and measures have since been taken to avoid another situation like this in future.

Again we apologize for the experience and for our service.

Kind Regards,

Valorada con 5 estrellas sobre 5

Great Scaffold / fast delivery

Great Scaffold / fast delivery - very happy customer

25 de abril de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Michael,

We appreciate the positive feedback, we love to see happy customers!

Kind Regards,

Valorada con 5 estrellas sobre 5

scafold arrived when scheduled and was…

scafold arrived when scheduled and was in good condition ..... it was fit for purpose and collected without deama
cheers
Adrian Ford

22 de abril de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Adrian,

Thank you for the positive feedback, glad we could accommodate.

Kind Regard,

Valorada con 5 estrellas sobre 5

Mr Scaffold

We used Mr Scaffold recently on a domestic job. We received exactly what we asked for at precisely the time promised.
The delivery driver was customer orientated and easily identifiable in appropriate uniform

19 de abril de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Mike,

We appreciate the positive feedback and 5 star review.

Kind regards,

Valorada con 5 estrellas sobre 5

Great service

Great service. Mr Scaffold made the hire so easy . Easy to assemble. Many thanks

14 de abril de 2021
Logotipo de Mrscaffold

Respuesta de Mrscaffold

Hi Shaun,

We appreciate the positive feedback.

Kind Regards,

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