Sent this company a laptop to sell and did not hear anything back from them. Tried to contact multiple times, no response. Be wary of using this company for selling items.
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Consulta las opiniones de los clientes
Thought I was going to get $20. But no. Didn't have an apple battery but a better working 3rd party battery. Plus other problems. Offered $5. Tutez needed more categories about condition. Saying lapto... Ver más
La empresa ha respondido
The whole process of selling my damaged Macbook Air with Tutez was simple, efficient and reliable. You apply online and are given a quote, then receive an email with clear instructions, send off y... Ver más
Claims both my iPad and Microsoft surface never arrived. Given they were sent on different days from different post offices, the chances of both being lost by Australia post seems vanishingly small.... Ver más
Información sobre la empresa
- Servicio de reciclaje y desbloqueo de teléfonos móviles
- también en la categoría
- Tienda de computadoras usadas
- Tienda de electrónica
- Tienda de informática
Escrito por la empresa
Sell and recycle your devices at Tutez Australia. We offer Australia's fastest (Payment in 8 Business Hours of receiving it) and safest way to sell your Used or Broken Devices. Check your device value with our instant valuation through our website now.
Información de contacto
412/530 Little Collins, 3000, Melbourne, Australia
- (03)90149608
- info@tutezaustralia.com
- mrtutez.com.au
2,5
Malo
140 opiniones
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Good service and fast payment
12 de mayo de 2021
Great Service
Great service, quick and easy process.
I dropped my items off on a Tuesday after work, had payment in my account by Wednesday afternoon.
12 de mayo de 2021
Varied price, long shipping
According to the details I filled out it was all accurate regarding the state of the phone. But upon assessment after over a month of waiting, the estimate was far lower as there were issues which couldn't be given by the few options before sending the device. While I understand the reasons for the price I was given I find it a little unfair that I couldn't have had a more realistic price before sending the device.
30 de abril de 2021
Respuesta de Tutez Australia
Hi Lachlan,
Thanks for the reply, we always try to satisfy our customer and we are sad to hear that you are unhappy with our service and please allow us to explain ourselves.
We received the Samsung Galaxy s20 in cracked screen, cracked back glass and cracked camera glass instead of the poor cosmetic condition, no issues selected on the original sales order. We do have the option of choosing front and back cracked on our website, we will have to revise according to the condition received as is more than cosmetic issues.
We require our customer to send us tracking number (as per the confirmation email) after sending them through Auspost, which we can track the status and complain to Australia Post about the shipping time or missing item. We did not receive the tracking number from you and hence we have no way to lodge a complain to Australia Post if is taking longer than expected time.
We understand this may be frustrating, so if a customer is not happy to accept the revised price, we offer to return your device to you at our expense. If you like would like any further clarification on your sell order, kindly ring us at (03) 94924843, our staff is always ready to assist you.
Excellent communication, prompt payment
Excellent communication, prompt payment - I'm very happy with Mr Tutez' service - would happily use again and recommend!
15 de abril de 2021
Great communication and an easy transaction
Great communication and an easy transaction. They paid what I was expecting really quickly after confirming receipt of the laptop and my identification. I definitely recommend using these guys.
13 de abril de 2021
Great service with quick turn around
I recently sold my 2017 MacBook pro through Tutez Australia. The service was great. The instructions and steps were easy to follow. Sending my MacBook through Australia Post was replied paid, so there was no freight cost. The turnaround time was super quick. The following day from when my parcel was delivered to Tutez (a Saturday), I received my agreed upon funds for selling my laptop. I would use these guys again in the future.
12 de abril de 2021
Great Service
I had never dealt with this Company before so was a bit Wary as not many reviews , but can definitely say they will be my go to now, Great Prices and Service and quick responses cannot be faulted. Thank you
10 de abril de 2021
Smooth process, highly recommend
Very easy, smooth process. The website was easy to use and the pricing was fair. Would highly recommend.
3 de marzo de 2021
Great experience
Professional experience and found it to be a very quick process, with fast email responses and payment. Highly recommend.
13 de febrero de 2021
Great service!
Great service!
Super easy to sell electronics at reasonable prices. Very pleased
12 de febrero de 2021
When I found my order number everything…
When I found my order number everything went smoothly
28 de enero de 2021
Second transaction w/ Tutez
I love how they work! It's the same day service! I dropped off my phone in their office, they take a look at it and pay and all done in less than a day!. I have sold four devices I found laying around in my house with them in two transactions now, and they all done in the same way. Checking and payment are made in less than 4 hours!.
Overall a five-star experience, check them yourself!
23 de enero de 2021
Very clear instruction on shipping and…
Very clear instruction on shipping and quick transaction afterwards.
28 de diciembre de 2020
Recommended
Very professional throughout the whole process. Smooth transaction and quick response.
18 de diciembre de 2020
Good services +++
9 de diciembre de 2020
Fantastic company!
I have sold my old devices through this company twice now and I couldn't recommend them enough!
Quick and easy, reliable communication and funds in my account the same day.
Thank you!
7 de diciembre de 2020
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