MTN - Mobile Telephone Networks South Africa Opiniones 

They deactivated my number in January while am using it like it's was my primary number I used it for call I did recharge at That Sim card I was surprised when I went to mtn to do Sim swap and I told that my number it's deactivated while I was using it and I found it on 22 May 2026 that my number is deactivated.

Mtn they playing with people they can't take a number to give someone else while using the card noooo now I lost everything so I have to change number 😭

I would be happy if they bring back my number

Worst ISP to ever exist do yourself a favour do not get involved with this "business" in any manner my experience: around mid 2025 I subscribed to their Home internet package initially had no problem then the problems began Firstly the internet speed was so horribly slow it was genuinely better to just have no internet connection at all secondly when I decided it was time to end the service I took their router back everything inside the package and was told it would be cancelled following month I was not debited thinking I was finally done with this "business" I relaxed I checked my emails as usual I got an email from mtn telling me they glad I decided not to cancel and that my service will be continued for the next 2 months (mind u I dont have their Sim their router nothing of theirs anymore and clearly cancelled their service) i promptly sent them an email back including my id number name and detailed the experience I received a lackluster email back asking for my email again and this email came 4 /5 days later then they debited me again the next month I acted quickly reported it to my bank and still no email from mtn then in the same month they debit 1650 from my account and I have just noticed they've been trying to do this for a while now still no email still no communication worst isp ever I urgue you no matter what do not do business with these people what you looking for you will not get here but rather just scammed this business is blatantly a scam profiting off shady activity

They may have the fastest internet speed, but their customer service is pathetic. I tried to subscribe to international calling, but after two hours of trying, went to get help at MTN Constantia Village. The service lady was unable/unwilling to help. She said she couldn't, I needed to go home and call them. I tried again and this time the customer service informed me they had no idea what it cost and how to get the subscription. I mean, what do they know?? Still no luck on their app either.

Wish I could make it less than 1 star. MTN South Africa is an absolute criminal that will just steal your money over and over again. Never ever open any form of contract or month to month plan with them. They will never let you cancel and just continue to steal your money for years

Misleading Information, Poor Service, and Unresolved LTE Contract Issue

I am extremely disappointed with the service I received from MTN as a new customer.

On 16 April 2026, I signed up for an LTE contract at the Galleria Mall store. The consultant, Nkanyiso, advised me that since I selected a debit date of the 25th, my first debit would only be on 25 May, as April was already covered. However, I later received an invoice dated 25 April, which directly contradicted what I had been told.

When I raised this, the consultant admitted (via voice note) that he is new and had provided incorrect information.

On 1 May, I experienced another issue—my data was not topped up as expected. This was also not clearly explained during the sign-up process.

On 4 May, after multiple follow-ups via WhatsApp and phone calls, the same consultant ignored my messages and avoided my calls. When he eventually answered, he was rude, dismissive, and ended the call without assisting me.

I escalated the matter to another staff member, Kareece Govender, but instead of investigating the issue objectively, it felt as though she sided with her colleague. My concerns remain unresolved.

I have now been misinformed more than once, treated unprofessionally, and left without a clear resolution.

As a new customer, this experience is extremely disappointing. I expected a much higher standard of service from MTN.

Shocking service. I spoke Simran, Andrew, Michelle, Zamukulunga, Busisiwe, Nqobile, Siyabonga, Thai so. None of these agents were able to assist me. They keep on transferring mentorship another department who is unable to assist. On the phone fir more than an hour. My problem continues.
Then I got told to go to MTN office. I don't want to go there. I wanted to get assisted telephonicall.
Shocking to day the least

I recharged with 130 they took 40 I'm so furious Right now ke sharp with MTN and have to look for another perfect network 😡

Good day
Your agents for the 135 line has a lack of attention. Had to repeat everything I said. I'm also being charged for the router , yet I had given it back and cancelled it almost a month ago. I feel you guys are just good at making excuses and taking people's money unwillingly.
Pathetic service provider

Mtn store at Waterstone Village very poor with unexperienced staff not able to assist with rooming facilities.

I took Contract with MTN back in September 2025, I have to say it is the worst, I have been paying on time, not missing payment even by the day, but they actively trying to destroy my life, they have ruined my credit score, they have put my account in arrears, MTN is the worst internet provider, stay away

82 Unauthorised MTN Card Deductions of R229 Each — R19,000 Removed Without Consent

Complaint:

I am lodging this complaint after exhausting all internal MTN channels without meaningful progress.

On 5 January 2025, I reported that MTN Billing had deducted R229 from my bank account 82 times, totalling R19,000. These deductions were processed as card transactions, not debit orders, using my card details from a single recurring data bundle purchase (which has since been cancelled).

I have provided MTN with:

the original invoice,
the date of the first deduction, and
a full list of all 82 unauthorised transactions.
Despite this, my issue has not been taken seriously. Customer Service and the Fraud Department have repeatedly given responses that are unrelated, dismissive, or simply incorrect. I have been passed between agents, ignored after follow‑ups, and told that MTN will “get back to me when they are ready.”

On 5 February, I was informed that the matter had been escalated to the Superflex team, who would respond within 48 hours. It is now far beyond that timeframe, and I have received no feedback.

MTN has a known history of similar billing issues, and this experience reflects a concerning pattern.

I am requesting:

Immediate investigation into the 82 unauthorised card transactions,
Full reimbursement of the R19,000 deducted without consent, and
Written confirmation of corrective action to prevent further deductions.
I am willing to cooperate fully, but I need MTN to take responsibility and resolve this matter urgently.

I am extremely upset and disappointed by the conduct of MTN regarding my account.

Despite settling all outstanding fees and formally closing my account, MTN has debited money from my bank account again. This is completely unacceptable and amounts to unauthorized deduction.

I have fulfilled all my obligations. I paid the required fees and followed the correct cancellation process. There is no justification for any further debit.

This matter must be treated as urgent. I require:
1. Immediate reversal of the unauthorized debit
2. Written confirmation that my account is fully closed
3. Assurance that no further deductions will occur

If this matter is not resolved immediately, I will have no choice but to escalate it formally. This includes lodging a complaint with the relevant regulatory authorities and pursuing legal action to recover my funds and any related damages.

I expect a response within 48 hours

We signed a 12-month contract at R499.00 per month.

After the first month, the price was increased to R558.00 with no explanation — the invoice simply reflected the higher amount.

This is very concerning. I have logged a complaint and am awaiting resolution.

Bad experience to MTN

If you want to experience new lows of incompetence and poor service, just call MTN's call centre on 135.
I guarantee: you will have to call back at least 8 times for the same problem; you will waste several hours of your time; AND as a bonus, your issue will still not be resolved.
This is my experience, every time I have called over the last 3 years.

I would not even give it a one... this is up to shit. Your wifi get so bad that it doesn't even let you watch YouTube because of the internet.. i am really deeply disappointed... you pay so much and get this shit

I cancelled my contract as it was time to renew and didn't want to continue. Went it all fine but they never disclosed to.em.or told me the insurance is a seperate cancelation I mean when I cancelled my contract I told them I don't even have the phone anymore common sense dictates you ask about the insurance as well. Now I too that and then got billed for it I've been trying to cancel the insurance for 3 weeks now I can't get through on the phone as my sim card was deactivated. Emails is useless they take forever to respond and are not helpful worst service ever. Don't ever use MTN!! It's not worth it.

I was called by MTN agent that I was due to upgrade, then I agreed to upgrade, the online MTN agent was a lady called Shanique. This Lady told me the upgrade cames with new phone Huawei Nova 14i Black CT, and accessories like charger, cable, smart watch and powerbank. The delivery was done by DSV on the 10th Oct 2025, but no powerbank and smartwatch. Please help

Terrible customer experience - they avoid cancelling contracts by having a deliberately confusing process and you can never speak to anyone at MTN!!!

Terrible terrible service provider, do not engage their services.
Once they have your contract, you get no support and spend your days chasing customer service.
Hardly ever able to get hold of an advisor on the phone. When you do eventually get in contact with customer services either on the phone or mail, totally not helpful, not flexible and won't offer any support or additional recommendations to try and keep you. Service provider expects you to do all the work and running around.