Initially, my package arrived safe, clean, and in great condition. We did hit a temporary snag afterward with a few issues, and communication stalled for a brief moment, which had me worried. However... Ver más
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Consulta las opiniones de los clientes
I’ve used a few different suppliers before, but honestly, the experience with this company has been miles better. After trying three others, I can safely say I won’t be going anywhere else now.... Ver más
La empresa ha respondido
Not gonna lie, felt a bit unsure at first because this is a very niche market and buying from a global seller can be quite a gamble. There were also issues with Royal Mail when my order was sent out,... Ver más
La empresa ha respondido
Ordered yesterday (18/04) package arrived today (19/04), excellent delivery service and dispatching. The well packaged box was then opened to display more than what was expected. Great packaging and n... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Top quality supplier of Spores in the UK shipping internationally. Regards Team Mucci
Información de contacto
Birmingham, Reino Unido
- 07544065169
- Sales@muccispores.co.uk
- muccispores.co.uk
4,8
Excelente
565 opiniones
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La gente también ha visto
Allways good genetics and helpful staff…
Allways good genetics and helpful staff great service
1 de agosto de 2024
Respuesta de Muccispores
Hi Master,
Thank you for trusting us and supporting our small business and wider mental health awareness :)
Your Mycology work is well respected and recognised by us.
Pleasure having you as a customer :)
Rich
CEO
What customer service should be like.
Rich was so helpful. He went above and beyond to help me with my research.
A big thank you.
3 de julio de 2024
Opinión espontánea
Respuesta de Muccispores
Hi Colin,
Thank you for trusting us and supporting our small business and wider mental health awareness :)
We always try to offer as much help as we can to everyone who needs us :)
Pleasure having you as a customer :)
Rich
CEO
Good products, mediocre service and delivery
Items came nicely packaged with everything being correct.
Delivery time was fast when it finally happened, next day. I paid instantly after placing my order but it took about a week for the items to finally be fully processed and delivered. It took me multiple attempts by email and WhatsApp to get any type of answer and they mostly went unanswered for days at a time. Only way to get a straight answer is by calling their landline number. The guy was friendly and was apologetic for the delay, and pretty much doubled my order amount as an apology, I was happy enough with that. Would buy from Mucci again, but not if I'm in a hurry.
Cheers
2 de julio de 2024
Great customer sevice) all nicely…
Great customer sevice) all nicely packed and ready for microscopic research) thank you)
8 de mayo de 2024
Great and very fast delu
2 de mayo de 2024
These guys are really good
These guys are really good. They have the full range of products, and they are very efficient. Delivery is mostly within a couple of days. I would definitely recommend. And polite with their communication.
25 de abril de 2024
Third time ordering from here will…
Third time ordering from here will always come back as great service and fast delivery also great customer service
14 de abril de 2024
Respuesta de Muccispores
Liam,
To get a customer to buy once is a challenge these days we are a small business if you want to call us one and we don't go in for advertisements and fancy Instagram's.
To get a review is even harder, so to read you are a returning customer is the best type of review we can get.
We are always here to support any of your myco journey
Kind Regards,
Rich
CEO
Always good
9 de abril de 2024
Respuesta de Muccispores
Tom,
To get a customer to buy once is a challenge these days we are a small business if you want to call us one and we don't go in for advertisements and fancy Instagram's.
Thanks for reviewing and choosing us.
We are always here to support any of your myco journey
Kind Regards,
Rich
CEO
Fantastic customer experience
This is a great shop. Outstanding selection, always the highest quality. They clearly operate with meticulous scientific / operational precision. I must have made ten or fifteen purchases over the last few years and it's been a consistently smooth, successful process each time. On a couple occasions I've made shipping mistakes and they've bent over backwards to help me out. Great people doing great work - thoroughly recommended.
10 de abril de 2024
Opinión espontánea
Respuesta de Muccispores
D,
This is the feedback any small business can only dream of, we are not like the big players in this trade, we are real people (a small few) with real struggles just like everyone at the moment the struggle is real and we fully appreciate and respect your orders. I am always here to support and help were we can on your myco journey.
Rich
CEO
Fast delivery
Fast delivery. Good syringes. Will definitely trade with these guys again
25 de marzo de 2024
Respuesta de Muccispores
Ben,
Thanks firstly for trusting us with your order and secondly for reviewing us. We are always here in the good, the bad and anything in-between to help with your myco journey.
Rich
CEO <<<<(This sounds fancy but I am just a normal guy like everyone just helping via mycology)
Great Service and Top Quality Products!
19 de marzo de 2024
Respuesta de Muccispores
Corey,
I will sort you out free next day postage for offering a honest and open review.
If you need a super quick delivery for any reason like within 24hours or a set day drop us a call 0121 630 1886 and I will also try and get it though if I can and I will be honest if I can't and its the quickest way to contact me and to pay also.
Hope this helps
As always stay safe and enjoy your myco journey.
Rich
CEO (<<<< this is just a fancy title, I am just a normal myco guy trying to help as many people as we can :) )
Respuesta de Muccispores
Hi J,
We pride ourselves on fast delivery and service. Many Thanks for support our small business.
Team Mucci
The Best & Most Reliable Spores Supplier in UK
I have tried many spore suppliers in United Kingdom and Mucci Spores is the absolute best. I have been buying from them for the last 2 years. Their spores are the best quality I have ever seen with fast & well packaged delivery.
21 de marzo de 2024
Opinión espontánea
Respuesta de Muccispores
Thank you for using and trusting us with your spore requirements for so long, we all appreciate you.
Team Mucci
Quick delivery and great service
Quick delivery and great service - will use again.
14 de marzo de 2024
Respuesta de Muccispores
Hi Emma,
Thank you for supporting our small business if you need any support reach out to us.
Team Mucci
Respuesta de Muccispores
Hi Garry,
Thank you for supporting our small business if you need any support reach out to us.
Team Mucci
3 spore syringes, all high contaminated
I ordered 3 samples, all were bacterial contaminated (i work in very clean environment). after many transfers i managed to get clean samples. I Send a email with a question and no answer. very unprofessional
2 de febrero de 2024
Opinión espontánea
Respuesta de Muccispores
Drop me an email and reference the order number 5517.
We will fully investigate this and not fob it off or it get missed in the email backlog.
Rich
CEO (<<<< this is just a fancy title, I am just a normal myco guy trying to help as many people as we can :) )
All arrived promptly
All arrived promptly. Well packaged and cleanly sealed.
Will definitely order again.
24 de febrero de 2024
Respuesta de Muccispores
Hi Tim,
Many thanks for taking the time to review us and supporting our small business.
Team Mucci
Respuesta de Muccispores
Hi Tom,
Many thanks for supporting our small business and taking the time to review us :)
Team Mucci
Con artists
Con artists, don’t waste your time or your money, I’d be surprised if my card details weren’t sold
(Their response is null and void)
EMPTY syringes on the first package (how can that happen?) delivered, God knows what the second ones were filled with but it wasn’t spores, I asked for a picture of the syringes they sent me the second time as they said they were going to take some, when they sent me the image of a syringe FULL of spores I knew they were conning people, they did offer a refund but I mean come on how many times do people complain about a somewhat “illegal” activity and then be threatened (veiled) with the fact afterwards? I don’t care for legality I do this as a hobby, personal growth and overall well being, these jokers are playing a field knowing full well what they’re actually doing, trust, don’t waste your time with these clowns, hopefully they find a bit of self respect in future interactions with honest people, God be with you MOOCHI
13 de febrero de 2024
Respuesta de Muccispores
Hi Rosalind,
We have tried to work with you on your issues and I personally repacked and sent your order with pictures and dedicated support via our WhatsApp support service. When asked for pictures of the second order these were not provided. We have the WhatsApp backed up and our customers can see our responses if they want too, as we always say feedback and reviews are a two way thing and we respect our right to defend ourselves fairly and using and evidence backed approach.
Now lets move on to the more serious part of this review regarding your card details, we don't save any details via our card processing software and comply with GDPR, full terms and conditions can be found on our website, but better than that for your total piece of mind we record all our calls and all of our staff inform you that no card details are saved for quality assurance. The calls are saved on a AES 256bit encryption cluster server with various system security protocols just for anyone else reading this review.
Now as a small business and a supporter of mental health and now that we have defended ourselves we have asked for your bank details so we can refund you for your troubles even if we have been called clowns and part of the circus and various other abuse.
We respect your review and our right to defend ourselves as a small business operating in the UK with no access to normal business operating support due to our government stance on spores and our ethos is not around profits or ripping customers off but around mental health and making people life's better.
Many Thanks,
Richard
CEO
Dealt with swiftly and professionally
There was a bit of contamination in the syringes i rang up and all was dealt with swiftly and professionally I can’t fault this company the customer service was amazing I’ve never had service like it I will definitely be back for more genetics in the future
13 de febrero de 2024
Respuesta de Muccispores
Hi Ellie,
We launched an investigation into the batches mentioned in this order and will update you shortly.
We appreciate open and honest feedback and will act to correct the issue you have experienced swiftly.
Sorry for the inconvenience,
Team Mucci
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