Mule Opiniones 

An advert came up for this company on my Facebook Ads when the Royal Mail strikes where on and I thought I would give them a trial run. I wish I hadn't. I used them for a 2 week period and sent 56 parcels, 5 were lost in transit that's almost a 10%!! of parcels sent did not get delivered. My biggest bug bare with this is that they have in their terms and conditions that claim has to be made within 7 days of the last tracking update of the Customer Goods from Evri. This is not standard practise with any courier I have used previously, I believe if I use Evri directly I have 28 days. Quite honestly with such a poor delivery rate and high delivery delays .I'd guesstimate that out of the 56 parcels I sent 50% had delivery delays, some taking 2-3 weeks to arrive, instead of 2-3 days. I simply do not have time to go through all my parcels and contacting them within the 3 to 7 window of last Evri updates. This is just not conducive of a efficient, hassle free delivery service. I have been told I am not even entitled to your money back for the postage I paid for these lost parcels. I am pretty sure this is a breach of my consumer rights under The Consumer Rights Act 2015 as I have not received a service I have paid for, this is irrelevant of what their terms and conditions say.

We've been using the Mule App for our Online Distribution Business since the end of 2021. We ship baby related products to new mothers across the globe (from Cornwall, UK) and had found quite a variation in our experience with other international shipment providers until we switched to Mule.

Mule offered the promise of a lot of things - easy Shopify Integration with our selling platform, the ability to avail of competitive international shipping charges by merging shipments together (Mule Bags) as well as the ability to expedite shipments for faster delivery times through prominent courier providers.

Shipping overseas from the UK had created a significant burden upon our international offering since Brexit. Something we were starting to worry about as our international customers had been complaining about delays and lack of visibility for their orders.

The Mule platform has brought a lot of clarity to all of the above for our growing business. We have consistent Shopify integration for all our shipment items, the ability to store HS codes for products, clear shipment price points (which we offer up to our client base) when it comes to speed versus cost of delivery. Most of all, it has removed a lot of the headaches around the speed of our workflow and that's golden in the business we run.

Has it all been plain sailing? Mostly...but what I've valued a lot in the earlier days of integration was the online support. It has always been a fluid and painless interaction. The first line support teams have been able to help with a handful of minor queries - always polite and aware of how to resolve many of my issues. On occasion, I've been handed directly to their competent and knowledgeable Development Team when I've observed repeat errors - again knowledgeable, grateful for any observed insights I've had to refining their platform. All queries with Mule to date have been ticketed efficiently and followed up by e-mail to ensure adequate closure......you'll not see that with Hermes/EVRi!

I've scanned down through a handful of the reviews before I've thrown my two cents worth in, here. If only we could engage with impeccable and perfect platforms in this constantly evolving world of ours! I can honestly say that I've never had a negative experience with anyone at Mule I've engaged with thus far.

Has the platform performed flawlessly? I've yet to deal with one that does! We have UPS and Royal Mail integration for our domestic shipments and they're far from perfect. There are occasional irksome interface issues, but there's a reassuring drive at Mule I've observed that keeps refining the platform. I've been able to make suggestions directly to Developers that HAVE been gathered for future releases - and I've seen them trickling through over the past few quarters and they've made my workflow more efficient.

Our international orders have been growing steadily the past quarter so we've a lot more throughput across the Mule Platform. The odd parcel gets delayed here and there, occasionally they are lost - these issues reside with the individual international courier companies and not the folks at MULE. Refunds have been issued when appropriate and that's more than I can say for many of the companies I've dealt with to date.

There you go folks! Put that in your pipe and smoke it! I have been recommending this platform to others in my business community....something I don't do unless I've had positive first hand experience of a platform.

Bernie Murphy - DIRECTOR (Libra Baby, Cornwall, UK)

PS - A special thanks to Idries for all his help and support in the earlier days of integration. Epic service dear Sir.

Spam you with unsolicited emails. When I don't reply the first hundred times, perhaps it's time to stop.

**reply**

I made payment for all shipments, their app inputted all my dimensions from Shopify! They can’t decide a year later that my sizes were wrong just because their app is glitchy & take £800 from my bank card without my consent! I did not give them permission to debit this or permission to store my details. I have been to police & reported this & also my bank ! And furthermore I have over 15 failed deliveries from them - most couriers infact ALL couriers refund for a failed service - mule tho don’t & even have the audacity to charge you to return the item (an item that should be returned to SENDER not Mules offices)

Beware & be very wary of this app much better options out there , much more reliable & trustworthy shipping services

Very disappointed. Consistent undelivered parcels , which incur so called “return fees” which are often more than the cost of the actual product!

A totally poor service with returns - countless parcels undelivered, which most couriers would refund cost of postage for, but not mule! They keep the money for a failed service, then get couriers to send returns back to them & then charge you “return” fees which don’t even match up to Hermes return costs! I was charged £8 to get a £4 face mask returned !! I find it totally inconsistent, unreliable and untrustworthy.

Then to top it off , they store your card details which they use without your consent. They charged my card today , illegally for over £800, claiming we owe for packages that were not the imputed sizes! It’s worrying that they have the power to simply decide this & take the money without even consultation with us! They didn’t discuss this issue once , didn’t give me chance to dispute or resolve - instead went ahead took the money & then email me after the event! I have since reported this to the police as fraudulent & also have contacted my bank to dispute the money they took without my consent !

Make sure you don’t ever leave card details on the app, as they will simply take what they want when they want!

Superb. An incredible app and service. Has saved me several hundred pounds. My wife supports a charity in Sri Lanka and we regularly send materials over to them. Mule offers a considerable saving and means we can give more. Thank you.

p.s. the people at Mule are lovely too!

I use nothing but Mule, it’s so easy. I buy and sell usually on eBay and this app is my go to, can’t recommend enough

I cannot recommend anymore if I tried. I am not normally one to post reviews, but this was so needed.

The level of customer service provided via their ‘chat’ on their app is amazing. They’re so happy to help and so friendly.

Not only this, but I have saved so much money sending my parcels from my small business.

Thank you Mule, I will continue to spread the word!

Great app but problems when there is a claim or return. I recently sent two packages to Myanmar I have sent many packages around the world including Indonesia and the Philippines. But this company by far is one of the cheapest and most reliable when things go right but when there is a problem they become useless and not helpful and lie to you and you have to prove that they lied to you like for example they told me that my package never left the country and I sent them screenshots of proof that my package did leave the country and then I even got an apology another package went to Myanmar and they refused to investigate it because on their tracking system it said it was still awaiting delivery their excuse was it was my own fault because I should’ve contacted them within seven days of the package tracking missing. I’m sorry but when a package is in transit with a landmark global it always takes over seven days it’s just hassle contacting you every time Hermes drops off the package at Heathrow and then having to wait around 14 days for the package to transit but on day 7 I have to contact you every time not even on Parcel2Go is this bad at least with Parcel2Go you have up to 28 days from the last scan

Fantastic service - always going the extra mile to please - a very user friendly platform and competitive prices overall brilliant we wouldn’t use anyone else for our deliveries.

Thanks
Golf Store UK

Today I spoke with Saafia Ramcheram on the chat service on the app.
Saafia was EXCELLENT. I had accidentally messed up my shipping label, mixing up the sender and the recipient details. Saafia answered my chat within 3 seconds, sorted the issue and resent the shipping label. Fantastic service, pleasant to deal with, very happy with the service.

Mule has helped us tremendously with our shipping overseas. It's super quick and easy to use. Integrates perfectly with Shopify. Customer service is amazing. Will be using Mule all the time now!!

Initially used them as it was a great option to find the cheapest shipping costs for my eBay items but after an issue with a delivery, I have been hugely surprised how helpful they have been in regards to customer service. Would definitely recommend

Had to return an item to eBay, and used Mule to book the courier. Unfortunately it got damaged in transit, DHL was the courier, and after first trying with DHL I was directed to get a refund with Mule, as they arranged it. After some initial misunderstandings I did not think I would get a refund due to the amount of evidence required to validate my claim, but I take my hat off to Mule, who were not only professional but also courteous throughout the process, and refunded me, once I provided with the appropriate information to prove I wasn’t being fraudulent. I wouldn’t hesitate to use them again, and it’s a breath of fresh air to know that there are still some companies that don’t hide behind red tape when presented with a genuine claim. My thanks to Fiona.

I’ve used Mule for 6+ months now, and thankful I was one of the lucky ones that hasn’t had any issues with my parcel.

However, last week my parcel arrived to a customer damaged, which is where I learnt to stop using Mule.

After talking to customer services, I was advised to open a claim. When talking to CS, I was asked to upload lots of images of the product before it was shipped… not just one image, they required 8.

Fortunately I had these images, but that didn’t matter, as the Mule compensation policy only covers total losses.

Their customer service skills are lacking. I decided to use these instead of Parcel2go and other competitors. However, I’ve now found Packlink to be the best services, as their T&Cs aren’t built to trick you.

If you’re an existing customer I’d also be aware of Mule compensation policy, they’ve reduced £250 policy to £50, without any email warning.

I would give 0 star if I could.

I’ve sent an item with mule proper packaged and padded, when it got delivered to the destination the item got damaged. I’ve tried to speak to customer service and now they just got back to me saying that they won’t refund any of the item. So why does the app ask you and the value of the item and it mention they will cover a specific amount?
Not trustworthy delivery intermediary and very unprofessional way of resolving the issue.

Cost effective & value for money parcel shipping service, with insurance upto £250 as standard.

Good range of couriers, but would say best UK parcels or for smaller packages to Europe, Canada and the USA. The app is great, although would be nice to have some integration with online stores for importing recipient details and saving time inputting data.

The part that is most outstanding for me as a small business is the customer service which is absolutely outstanding! They have online chat and email, no phoneline but this is not a problem.

On the chat you actually get to speak to someone! They are very proactive and professional dealing with your queries. Their response with emails is exactly as they promise. If they say they’ll get back then they usually do. This isn’t a isolated thing, the whole team seem to work with the same kind of ethics. If I email I get a very quick response and the chat is almost instant on most occasions. Great, no fantastic customer service, with parcel shipping at a very attractive price!

Thank you team Mule!!

Great postal service with cheap and easy sending options! Offers free protection on my parcels which I send for my business! One of my parcels turned up to a customers home damaged and mule reimbursed me the full price of the items without any issue! Will continue to use them going forward and would highly recommend anyone looking at using this app to do so!