Murphy Door® Showroom Opiniones 

Savannah did a great job of reaching out to me to confirm all pieces of my order and was helpful in getting my shipping address updated when my door moved into shipping status.

Savannah was incredible to work with, she was very knowledgeable about the product! I love that she was diligent in making contact to check the order before it ships. It shows a company who cares. She also helped me add on the cheeky book latch. Thank you Savannah! You deserve a raise!

Anna was absolutely magnificent, helped me figure out the problem I was having and get everything running smoothly. Anna had great energy and great customer service.

Vica was so helpful and very courteous. She called to make sure there was anything else we needed. She answered all my questions with professionalism.
Thank you.

Vica was super helpful and quickly assisted me in fixing my order after I discovered I had the wrong measurements. Truly excellent!

Very knowledgeable, patient, and kind. Was understanding and helped make sure the doors would work in all aspects for our unique project!

Good company and friendly employees who care about your projects from start to finish, highly recommend

Savannah was very professional and courteous. I appreciate her call as she updated my order as needed.

Service by Savannah was fantastic. She took her time and gave me options. She was very clear going over my order.

Savannah called me personally to confirm my door measurements and that made a big difference as my jamb was a custom depth which Savannah was able to accommodate. Great customer service and attention to detail!

Savannah took the time to explain the product in detail, and answered all of my questions so that I could make a more informed decision. I was on the fence about a couple of things, and she had me focus on the goals and end product. There was never any pressure! Not w if only she sold cars😁

Savannah was great and very thorough. I appreciated the call and texts and updates.

I really appreciated the call from Vica, we went over my order to make sure everything was correct. She told me that I need to apply an oil or solvent based primer, an important step in protecting my new door. She clearly explained the shipping process and told me to take picture of any damage. I feel confident that this big purchase is being handled with care. I can’t wait to see my new door in place!

I needed some help with a missing piece of trim and a damaged piece of trim, and talked with Vica Robertson. Super helpful, helped me figure out what we needed, and is sending the replacement parts. Thank you so much!!!

Vica was incredibly nice and very knowledgeable about their products. I would certainly love working with her again!

Vica made the experience streamlined and answered all of my questions. Great customer service!

Vica was super helpful.

I placed my order and within a couple of hours Vica reached out to me to review my order. When we got to the book latch hardware she asked if I had a book
I didn't realize it didn't come with the kit so she helped get it added to the order. Vica was knowledgeable, polite, professional and friendly. So far a great experience.

Oh boy, I have been very excitedly looking forward to writing this review.

I’ve known what I’ve been wanting to do, and it’s obvious that Murphy is one of the most well-known brands in this space. I first tried to reach out to a customer using the Murphy scheduling portal. My appointment was confirmed, but no one was actually there – twice. Honestly, sounded like an awesome thought, but how many people would be available for free or have the product that I was looking for?

I still had questions, so I emailed. They respond – fast, and they’re friendly, and helpful, and all of the good attributes. I ended up getting a free book lock (c’mon, this is why we have hidden doors, right?) which I wanted to buy anyway, so worth it. Also was a little bothered by the price tag, and after talking, it was decided that the unfinished door was the way to go – for lots of reasons (ease of shipping, ease of staining, etc).

I almost immediately got a call from my Concierge – which was a nice touch. I figured that the exorbitant price tag may be worth it for this type of service. She confirmed everything, made sure I had her contact info, and then before I knew it, the parts arrived – literally within ~2 weeks.

It still took me another 10ish days to stain the pieces before assembly – and and then still another 2 weeks to start installing in the opening. And that’s when things started to go downhill.

The gap between the top of the jamb top and wall opening is off by 3”. I measure my jamb, it’s 79” – mind you, this is for an 82” RO. No problem, right? I’ll just call my concierge – oh wait, she doesn’t answer. I’ll text, she responded like that last time, right? NO, STILL NO ANSWER. Ok, so I’ll call customer service – no problem, get a response, they tell me what’s up, we’re good.

Next problem, the instructions DO NOT MATCH the pre-drilled holes for the hinges, nor do the instructions show which hinge is correct. The instructions say to put the silver hinge on the bottom, which is the smaller one. Ok, so I’ll try my concierge again. Guess what? NO ANSWER. Great, do some online research. Found some random homemade video online and it directly contradicted the official instructions. Then found some MurphyDoor videos online that confirmed this random video was correct. Turns out, it was the correct move.

Oh and a funny tidbit – the instructions…they were 3d rendered. How do I know? Things are oddly placed – if the lines were present, it would be logical, but they’re just floating there, appears that they’re mounted …off. They’re not.

Next problem, some parts, like the Narrow Friction Door Catch, were different. Did the instructions indicate anything? NOPE! Got creative and things worked out.

Now it’s time for the book latch. It’s super cheap pressed wood that doesn’t stand firmly, nor does it have the designs that the instructions adamantly state are on the book. Instead, it’s just a solid blue box with some painted “pages.” The book doesn’t open like the instructions state, it’s just a box. Additionally, it would have been nice to not install the standard friction door catch stopper on the threshold. The book latch stopper (per the instructions) was supposed to line up exactly with the holes I drilled. Of course they didn’t, I mean, right? More new holes! Fortunately, the fresh, now unused ones, were covered.

Many of the holes weren’t routed/drilled out completely, so I had to spend some extra time cleaning them up. I didn’t have a huge issue with this; it was moderately cathartic with the other issues I experienced.
The front casing was an easy installation, but nothing in the instructions or any videos online, or really anywhere talked about the back casing. I did some thorough testing for gap checking and had to neatly cut the corner of the bottom of the vertical casing to get it to fit over the threshold. Hope this was the right thing to do, no idea!

I reached out on Murphy Door’s Subreddit to complain (I thought into the abyss), but Murphy actually responded. Apologized for the issues, admitted to having an updated process, but not updating the instructions, apologized for the concierge, etc. Said it’ll be fixed in the future. What good does that do me though? My door is installed – I have already paid full price. None of this is good for me.
Now, I know this sounds like a super negative review, and the reason it’s not 5 stars is because of the above, but overall, it IS a good product. The wood is solid and the hinges are mature and look like they’ll hold a pretty significant amount of weight. It’s very good looking and I’m VERY excited to show it off. Just make SURE to get a brad nailer. It’s my first time with one, and I’m very happy with it. Totally required for the casing installation.

If my concierge answered, this would have easily been a 4 or 5 star review, but their QA sucks.

I ordered a mirror murphy door. I was charged over 2400.00 for this with shipping. comes in completely taken apart and NO instructions on how to build it. I could have hired a trim carpenter to build this for me and bought a mirror to hang. NO instructions. Like what am i supposed to do with this. I'm such a fool for buying. with this amount of cost, it really should have been built like a pre hung door to just hang and square up. The time it will take for me to get all this together i could have just built it myself making the parts as well.