I have been off work and avoiding phone calls after losing my partner 2 months ago but answered today, by accident if I’m honest and spoke to kindest man on the phone but I can’t remember his name, ma... Ver más
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Consulta las opiniones de los clientes
Well I was quite peeved off because I couldn’t get the response I wanted and I’m not going to lie I was very abrupt with Toni (female) but she remained PROFESSIONAL even though I was being a bit of... Ver más
Not my expextation when dealing with a debt company. Not only were both calls understanding and helpful Joe today took it a step further. Joe was not just understanding and sympathetic he made sure I... Ver más
La empresa ha respondido
Please be aware!!!!! A complete scam on behalf of Admiral Insurance. The process is designed to ensure they extract maximum money for doing nothing. No history of communication on their por... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal
Información de contacto
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Reino Unido
- 0151 545 1500
- For email address, please see website
- my-drs.co.uk
3,8
Muy bueno
127 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 78% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Spoke to a associate of drs and I was…
Spoke to a associate of drs and I was quite anxious but having a conversation about what to to do moving forward helped he was calm which helped and regarding my current situation was very understanding I believe I hope I got his name right ( marek) sorry if not but thank you
28 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Good Outcome
Very pleasant, calm lady who talked me through the problem and how the debt added up and was happy to help with any questions I had. Matter was resolved in minutes.
27 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Was really helpful put me at easy toke…
Was really helpful put me at easy toke a bit of stress off my shoulder and friendly guy!
26 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Good Service
Patient service.
Understanding and helpful.
Debt isn’t fun, nice to have the right support to manage it.
26 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Someone actually listened for what I…
Someone actually listened for what I had to say with an open mind thanks
26 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
The lady who answered my call was…
The lady who answered my call was perfect I wish the whole acted like she did
Well done
And I feel so better now thank to her sympathy
21 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Scam
Scam. They pretend to be a debt collector from a company, but it is actually a telecom scam
21 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam and it is not helpful for other customers looking to resolve their debts to see such a comment. Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
Was contacted today via phone and spoke…
Was contacted today via phone and spoke to lovely lady who did her best to help me with an issue I was having. Unfortunatly will have to DIY it as my card is playing up!! Would love to name her but my spelling is horrible and I don't know how to spel her name! Thank you!!
18 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Couldn't have been any more helpful and…
Couldn't have been any more helpful and actually listened to me.
15 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Helped me sort my plan right out not…
Helped me sort my plan right out not even the amount at once give a affordable option whoever I spoke to was lovely and helpful
12 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Friendly and helpful
Very friendly and helpful staff on the phone, there had been a misunderstanding with my account and they were able to clear it all up simply and then close the account.
12 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Utterly incompetent company
Utterly incompetent company! EE use this dreadful company to seek debt owed. After the debt has been fully paid off (and documentation uploaded to their portal to provide proof of payment)they continue to send harassing emails & letters for months afterwards! Absolutely abysmal service.
5 de mayo de 2026
Opinión espontánea
Respuesta de my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
DVLA penalty scam
have sent me letters for DVLA fine that does not exist - no communication from them other than a fine letter advising of fine - completely incorrect - SCAM
1 de abril de 2026
Opinión espontánea
Respuesta de my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with the Driver and Vehicle Licensing Agency (DVLA) to recover outstanding penalty fines.
If you would like to confirm that we are a debt collection agency used by DVLA, go to: www.gov.uk/government/publications/vehicle-enforcement-policy/vehicle-enforcement-policy
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
I keep getting calls and texts from…
I keep getting calls and texts from these people about my klarna account.. I have never even used klarna!
20 de marzo de 2026
Opinión espontánea
Respuesta de my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via cp.my-drs.co.uk
Arden Credit scammers
I received an email from ‘Ardentcredit.co.uk’, on behalf on my mobile provider EE. Didn’t engage with them and called EE to dispute. EE confirmed there was no issue with my account, and there is a debt recovery company called Ardent Credit. However their contact details were different. Scammers email - my-drs.co.uk. Phone number - 0151 329 3642. Their email was slick, looked official. Don’t engage with them. Contact the company who they claim to be representing.
21 de febrero de 2026
Opinión espontánea
Respuesta de my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam.
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
DRS Scam
DRS
Tel Number: 01513293701
Scam keep trying to call and text and say I owe money to HMRC when everything is paid up to date .
12 de febrero de 2026
Opinión espontánea
Respuesta de my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with HMRC to recover a range of tax debts.
If you would like to confirm that we are a debt collection agency used by HMRC, go to: www.hmrc.gov.uk/payinghmrc/debtcollectors
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
Helped me sort out my payment plan…
Helped me sort out my payment plan quickly and fuss free. Accepted what I can afford and when, and helped me out. This firm is decent like that.
2 de enero de 2026
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Most horrible 😭 letter i received which…
Most horrible 😭 letter i received which looks like a home print one...(Spend more monay on paper and ink... dont look like scamers by sending simple paper 📜.... And onther think will make sure to provide these info to other victim of yours... In social media
23 de diciembre de 2025
Opinión espontánea
These people put a defult on my credit…
These people put a default on my credit file for 6 years. The female advisor was completely arrogant and rude. I have no idea why people are giving these people good reviews. They are a debt company! I paid of my arears in full and early and they still put a defult in my file for 6 years. Despite me keeping contact with them consistantly through the year. I even explained to them that I had to leave my home due to domestic violence and harrassment that has made me very vunlerable and I had to find somewhere safe to stay. I had no choice to leave my home. I even let them know I was behind in priority bills and needed to keep up woth that amd pay that off as quickly as possible too. These people are WICKED!
21 de diciembre de 2025
Opinión espontánea
…kind and considerate
I had a very good experience they were very patient with me. I told them I had very bad mental health which I have very bad episodes its taken a few months to pay off what I owe but now it's paid but the 2 gentleman I spoke with were very kind,considerate and very understanding and I thank them very much glenda
22 de octubre de 2025
Opinión espontánea
Respuesta de my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
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