It is impossible to speak to anyone on the phone and difficult to navigate the site. On top of this it took a long time to get any response via email. Charges adopters a fee to register their detail... Ver más
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Consulta las opiniones de los clientes
Once understanding the choice of register and payment choices it than was simple and managed to do it BUT VERY EXPENSIVE TO CHANGE OVER REG .VETS ARE MUCH CHEAPER ..also company takes long in emails... Ver más
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... Ver más
La empresa ha respondido
It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de animales
- Mayorista de productos agrícolas frescos
- Servicio agrícola
- Servicio de control de animales
- Organización de protección de animales
- Tienda de suministros para mascotas
Escrito por la empresa
We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.
Información de contacto
864 Manchester road, OL11 2SP, Rochdale, Reino Unido
- 0330 223 6237
- info@myanimaltrace.com
- myanimaltrace.com
2,7
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139 opiniones
Ha contestado el 25% de las opiniones negativas
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The only microchip database to charge rescue centres
Charging a rescue centre £30 to move microchips into their rescue centres details or into a new owners name does not seem very fair, especially when the alternative is to pay £45 to have the microchip released in order to be registered with another microchip company.
9 de abril de 2024
Respuesta de My Animal Trace
Hello,
We do not charge rescues to register pets in their care temporarily whilst the pets are awaiting rehome. Our policy is that all NEW pet keepers register via our website and pay the one off fee. If a pet is rehomed, this means the onus is on the new keeper to register their details against their pet microchip for the lifetime of their keepership for reunification purposes. This is a process much like changing the records for keeping a car and it is a legal duty of the new keeper. If as a rescue you offer to cover the charge of this fee to register the microchip of a rehomed pet, we cannot change our policy to suit those requirements. We do however transfer and store details for rescues free of charge for the period of time the pet may be in you care.
We hope you can understand that we firmly believe the most important part of a pets journey is ensuring their microchip is registered and kept up to date by the keeper, as this is a pets only voice to tell a human where it belongs. We also believe that £30.00 spread over the lifetime of the pet is a very small price to pay for this service and should the keeper require updates to their contact details in the future then we will not charge a fee for this as future admin is covered by the initial £30.00 fee.
Kind regards,
My Animal Trace Customer Care Team
Respuesta de My Animal Trace
Hello,
Thank you for your feedback, your time is genuinely appreciated!
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Customer Care Team
SCAMMERS!!
Terrible customer service from a guy who had a chip on his shoulder the full way through called James Roberts. He was so disrespectful and sure of himself that he didn’t care that I was going to report him.
This company has your eyes out at £30 to register your dog with them, change their details and cancel. So do yourselves a favour and go somewhere cheaper as they really do have pet owners eyes out.
EDIT To Reply - it’s funny how you’ve only seem to reply to my review of your poor company. Just shows that this James isn’t as low down the ranks as he makes out to be.
4 de marzo de 2024
Respuesta de My Animal Trace
Hi,
I would just like to start off by saying, we have reviewed the call and we don’t appreciate aggressive and threatening behavior, and as a company we make sure our staff terminate calls when this happens, Jason was doing his best to help you but you was very much rude and flippant, in all honesty we are happy you have moved to another company so we never have to deal with that sort of behavior again.
This is from the company owner,
Junior Obeng.
EDIT - please note we are a busy team and do not always get a chance to reply to trust pilot reviews, but we do ensure the issues are resolved with the customer directly.
Your review was replied to swiftly as you named a member of staff who we believe was unfairly targeted by yourself and there is no other issue to resolve with yourself directly.
Many thanks.
Respuesta de My Animal Trace
Thank you for your feedback, best wishes to you and your pet :)
My on line experience
I tryed on line but failed a good few times , so I rang the number and a guy called Jason helped me through on line which was so helpful,
28 de febrero de 2024
Respuesta de My Animal Trace
Thank you for your feedback, we are happy Jason was able to help you :)
Best wishes to you and your pet.
Kind regards,
The Team at My Animal Trace
Respuesta de My Animal Trace
Many thanks for your feedback, best wishes to you and your new pet :)
Kind regards,
The Team at My Animal Trace
Our puppy came with one of there chips…
Our puppy came with one of there chips and I followed instructions to register it and all I received was a debit of £30 , nothing else , I’ve sent several emails and the phone number is pointless just goes to voicemail
29 de noviembre de 2023
Opinión espontánea
Respuesta de My Animal Trace
Hello,
We are sorry you experienced issues with the phoneline - our phonelines are open 9am - 5pm for general enquiries and 24/7 for emergency calls.
Our email inbox is monitored 24/7.
Our website also states, your registration is online based, you do not receive anything in the post. The fee is for us to hold your contact details against your microchip for the lifetime of your pet, and have members of staff on hand to aid with reunification for missing pets.
Future updates to your registered details can be made via email to customercare@myanimaltrace.com stating your microchip number and required changes to your home address, contact number or email address.
Many thanks and best wishes to you and your pet:)
Kind regards,
My Animal Trace Customer Care Team
Respuesta de My Animal Trace
Thank you for your positive feedback, we greatly appreciate your time!
Best wishes to your and your pet:)
Kind regards,
My Animal Trace Team
AVOID this Co. My 9 month old puppy went missing…
My 9 month old puppy went missing yesterday afternoon thankfully due to a swift and caring community and social media he is safe, unharmed and back home. One of the neighbours had a microchip scanner which when scanned did not detect any details for Mika or myself, just a reg No and their name. He was taken to the vets who haven't heard of "My Pet Trace" they logged into the website which confirmed he was registered on their database but no personal details to myself. The website had their 24/7 emergency number which when called states they are closed but open Monday.This morning I called their Emergency Lost Pet Line 0330 223 6237 which goes to "what sounded like you are connected to voitsown voicemail"? I would never say anything wrongful to anybody or a company but I urge anybody thinking about using this company to AVOID or anybody registered to change immediately to a reputable company.
10 de febrero de 2024
Opinión espontánea
Respuesta de My Animal Trace
Hello,
Thank you for your feedback.
Please note microchip readers will only ever ping back a number on a scanner as that is the purpose of us as a database to store details held against a pet microchip for the lifetime of keepership, for the purposes of reunification. The reason for this is a microchip does not hold a live signal and is only activated by the scanner to emit a small enough signal to read a number, this ensures the microchips are safe to implant.
We are extremely sorry you were not able to get through to our phonelines, we do aim respond to voicemail messages for emergency purposes immediately.
We would like to note we have expanded our team to cope with the influx of admin due to the recent XL bully ban and we should hope not to experience a delay with the phonelines again. There is now a completely separate missing pet emergency line to ensure we have no issues with reporting of missing pets over the phone.
We truly apologize for any inconvenience caused.
Best wishes to you and your pet.
Kind regards,
My Animal Trace Customer Care Team
Very quick and easy to do and had an…
Very quick and easy to do and had an email straight away confirming all details and payment x
31 de enero de 2024
Respuesta de My Animal Trace
Thank you for your review your feedback is greatly appreciated:)
Kind regards,
My Animal Trace Team
Hi just brought 2 puppies and had to…
Hi just brought 2 puppies and had to pay £30 each pup to change details breeder had chips put in expensive
31 de enero de 2024
Respuesta de My Animal Trace
Hello,
Thank you for your feedback.
Please be aware our registration fee is a one-off payment that lasts the keeper the whole time of their keepership. Future updates to registered contact details are free of charge for the keeper, and there are no hidden charges or subscriptions for registering a microchip.
We also have the option to activate a QR MAT-TAG for just £1 per month or less giving extra security a missing pet can be reunited with their keeper by anyone with a mobile device!
Many thanks and best wishes to you and your pets:)
Kind regards,
My Animal Trace Customer Care Team
Very good service and easy to set up 👌🏽
30 de diciembre de 2023
Respuesta de My Animal Trace
Thank you so much for your feedback your opinion is appreciated by our team:)
Best wishes to you and your pet:)
Kind regards,
The Team at My Animal Trace
No phone to talk to a human
No phone to talk to a human , takes a long time to answer emails , I would prefer to talk and make sure things are right , so would my vets prefer to phone too , must get a phone line up and running not voicemail that never phones you back ☺️
5 de enero de 2024
Opinión espontánea
Respuesta de My Animal Trace
Hello,
Thank you for your feedback. Our phonelines are open 9am - 5pm for general enquiries at 24/7 for emergency reasons.
Our emails are monitored 24/7 and emergency enquiries are prioritized.
Many thanks and best wishes to you and your pet :)
Irresponsible rip off
I have been trying to contact My Animal Trace for over a week. They are useless.
I have submitted web contact forms.
I have tried twice to leave voicemails but their box is full.
Their costs are extortionate, and I now have no confidence in them. My puppy's breeder put in one of their chips and I can't even register myself as the puppy's owner.
Because they are never available, I now want to request they remove the microchip number from their database so I can register the puppy with Pettrac, where all my other animals are registered, and who answer both emails and phone calls.
Do I really have to put another chip in the puppy to achieve this?
Total rip off, and not prioritising the safety or welfare of animals.
28 de diciembre de 2023
Opinión espontánea
Respuesta de My Animal Trace
Hello,
Thank you for your email enquiry.
An implanter would and should not ever microchip a pet twice, one of the first steps in the process of microchipping a pet is to ensure the pet is not already microchipped for many reasons, but this can also cause issues for reunification.
Our microchip fee covers you for the lifetime of your keepership and enables us to store your details for the purpose of reunification with no hidden charges or subscriptions - future updates to your registered details are free for the lifetime of the pet. We believe £30.00 is a fair price for the service that may last for up to 20 years or more depending on the species or breed!
We hope this helps explain our process a little more.
Kind regards,
My Animal Trace Customer Care Dept.
Took a while to work out what I had to…
Took a while to work out what I had to click on and the price was ridiculous, £10 at my vets but this was £30 and I had no choice as breeder had already had him chipped by you
12 de diciembre de 2023
Respuesta de My Animal Trace
Hello,
Thank you for your email enquiry.
Please note that microchip and registration prices vary across databases.
Our fee covers the keeper for the lifetime of their pet and does not include any hidden fees or subscriptions when updating registered contact details for the keeper.
Many thanks.
Kind regards,
My Animal Trace Customer Care Team
Not the most user friendly website to…
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registration. Doesn't actually say my pet is registered. Is the invoice number the confirmation of the registration. Is my pet officially on your database? I think the website and in particular links to be made much clearer.
18 de diciembre de 2023
Opinión espontánea
Respuesta de My Animal Trace
Hello,
Thank you for your feedback.
As our website states, your registration is online based and you do not receive anything through the post.
Once a registration is placed it is instant, and your details are immediately stored against your microchip for the purpose of reunification.
Many thanks and best wishes to you and your pet.
Kind regards,
My Animal Trace Customer Care Team
Respuesta de My Animal Trace
Many thanks for your feedback, your time is greatly appreciated!
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Team
Register pet
I had to transfer microchip for my pet from previous owner, all went smoothly
4 de diciembre de 2023
Respuesta de My Animal Trace
We are pleased you had a smooth experience with us! Thank you for your feedback!
Best wishes to you and your pet:)
Kind regards,
The Team at My Animal Trace
Respuesta de My Animal Trace
Great to hear! Thank you for your feedback it is more than appreciated!
Kind regards,
My Animal Trace Team
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