MyCanvas Opiniones 

I can’t echo what other people have said enough. Like so many, I was forced to rush my family history project so that my book was completed in time for a very tight deadline to be reached when MyCanvas suddenly announced they were dispensing with their site. I spent months completing the book using MyCanvas and finally completed and ordered it about 4 weeks ago. I heard nothing from them at all after placing my order and it went way beyond the time frame it takes them to ship a book according to their website. I complained repeatedly and was told that they were busy and I had to wait (it was worded more politely than this but that was the feel). I was repeatedly told it would be despatched imminently as it was almost ready and they were working around the clock to do so. Almost two weeks on from being told that there is no sign of my book. I have tried calling but it just tells you to send an email. I email but am now getting no response. I can honestly say that the way My Canvas treats its customers is appalling and have never known a company like it. To not even bother replying to perfectly reasonable emails from customers whose product is long overdue is about as bad as it gets. It looks like it’s months and months work down the drain and is going to be a very disappointing for Christmas for the person who I wrote the book for.

If I get no response today Im planning to get in touch with Ancestry to tell them of my experience and the contempt with which My Canvas treats its customers. If they don’t listen I will stop using ancestry also and go to another site who treat their customers well and listen to their concerns.

I’m also considering taking legal action against My Canvas for all the time that looks like it has been wasted. Has anyone else considered doing this?

I would also give a zero if it was an option. It doesn't import data from ancestry website properly, there is a character limit which doesn't show and they don't tell you about. Half my information is cut mid word, can't possibly give this as a present, only fit for the bin. No response from customer services apart from an email saying how did our customer services rate, even though they haven't actually answered me yet. Can't see me getting my money back after reading others comments.

I have to give My Canvas one star on your system but it deserves none. My poster arrived damaged. In addition I received an unexpected additional bill from FedEx for and Advancement Fee and Import Duty. All emails of complaint to My Canvas go unacknowledged and unanswered. Don't use My Canvas

Do not use MyCanvas. I have spent 18 months creating my family history book, for my brothers big birthday in a couple of months. It is very over-due on delivery - they do not reply to emails and I have called twice at a cost of 10p per second and each time it goes to answer message saying they are very busy. If they are busy its understandable but not responding to customers is despicable service. I have come round to the fact that I will not receive it, so I have started again with a local company. I have also called Ancestry - as this was the only reason I used MyCanvas. Ancestry do not care one bit, so also wont be using them again. How can you partner with someone and then take no responsibility whatsover when a problem occurs. MyCanvas also have over $200 of my money - absolutely disgusting.

I ordered 3 family history books on 20th October using their old format which I have spent years creating. I wanted to order in good time before the projects were deleted after the change to their software. They said they were expected to be shipped at the end of last week with a promise of a pdf link to save them but no email has been received to say they have or are being dispatched and now they are not even responding to any messages sent. I’m getting very frustrated and doubtful that I’ll ever get my books. I will not be using the new site or format. I tried and hated it and could not get it to work.

WORST EXPERIENCE EVER. Their website DOES NOT WORK. I was trying to create a family history book using data from ancestry.com (this is the only way to create a book from ancestry.com) and the site just does not work. It does not import data properly, editing tools do not work, projects are not saved like they are supposed to, it can only be customized to a point, customer service does not answer phone calls or email

Absolutely terrible with the new changes. Talked to someone twice from Ancestry and they both acted like they didn't care. I have 2 toll free numbers for My canvas and they never ever answer the phone. My problem is in creating family history posters, many profile pictures do not appear on the new charts. They always did previously. So frustrating...

The new MyCanvas family history book online software (October 2020) is awful. The options for page backgrounds, photo frames, text styles, and on and on is extremely limited. It also doesn't allow more than one project to be saved. The initial generated book linked to Ancestry produced 12 pages of contents, then 42 pages of poorly formated history book, then 200 odd pages of random photos and documents from my Ancestry site.

Add to that any previous project on the old platform is now deleted i believe the company has produced a lemon of a product.
MyCanvas is the only photo book that links directly to Ancestry,com. I hope Ancestry realise how bad their partner has become either get it fixed soon or get a new photo book partner.

Find an alternative!!!!!!! I am. Here's why.

First, their new program (online since Oct. 1, 2020) for doing genealogy albums and family tree posters is horrendous!!!!!!!!! It is very user UNFRIENDLY. Good luck if you try it.

Second, they switched to this new online program after their old software was discontinued due to the phase out of Adobe Flash.

And, third when Adobe Flash was dead and their old software discontinued at end of Oct. 2020, anything you had created in MyCanvas was gone!! LOST!! Inaccessible for ever!!!!!!!!!! (Unless you bought a printed copy and got a PDF file copy.)

And even if you got a PDF copy of your prior creations, there is no way in their new software to load up your old PDF project and keep working on it.

How stupid is this?

How could a company impose a bigger dis-service to their customers who had been working on a project for months, if not years???

And, be forewarned, MyCanvas also did this to their customers back in 2014.

If you create something with this company, good luck.

I recommend finding an alternative.

The "new" my canvas software for creating family books is TERRIBLE!! First, can't even start a project in Safari - it thinks you are google chrome and wants you to update to allow flash! Not even in Google Chrome! Next, if you try and sign in through Ancestry it doesn't work. Try and create a new account, it doesn't work. The prior software was pretty bad and extremely cumbersome to work with. Can't even get into the new software package. Extremely inept programmers.

I bought 2 copies of a product this summer. i have now been told i must buy the product again to release the portable pdf which is needed to avoid all the work being lost, due to Flash no longer being supported by mycanvas.
There are months of work in the product which will be lost unless I purchase it again, unnecessarily. Very unfair treatment of a paying customer.

I did my family tree on Ancestry.com. Found a lot of information and needed a way to compile everything. So I decided to take a chance on MyCanvas.
I received the finished product today. I LOVE IT. It is so nice, I can’t put it down. Had to write a review. Very nice. I can’t wait to get my family over to see it. I’m very pleased.

I just received our latest photo book and it was the worst book ever.
The photos in the book were gray and dingy looking and the paper was really bad. The color in the photos are terrible or none existent.

We previously had 4 books done and they were really nice but the latest one was so bad I can't even look at it without getting upset.
I actually through it in the garbage.
They used to be excellent before they started using this awful looking paper.
I will never use them again.
Marie Rossner

I have had nothing but trouble with the quality of these canvasses (and I did have others om other companies to compare) as well as their so-called customer service - they must be totally under staffed. By e-mail they never seem to answer and by phone it's very hard to get hold of them and then you get cut off! VERY frustrated. Price not worth the hassle.

Job very well done. I'd definitely contact again!

Excellent company, with high standard canvas. Picture was done beautifully at great prices. I would highly recommend this