Needed only one new tyre due a glass cut. Martin was extremely understanding and helpful, especially when I told him I wasn’t working at the moment. He offered to beat any competitor’s price a... Ver más
Localización
Cambiar localizaciónCarrum Down Regional Shopping Centre, 100 Hall Road, 3201 Carrum Downs, VIC, AU
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Consulta las opiniones de los clientes
Everything from the online booking system to dropping off and picking up was easy. I didn't have to wait around to drop off or pick up and they called me to let me know my key was low on battery and g... Ver más
As usual great service Honesty Detailed invoice Phone call to tell me what the car needed, but when I asked for advice on what car I should be looking at upgrading too Spencer wasn’t very helpf... Ver más
I couldn’t be more happy, with the support I get, from the team at Carrum Downs, I got my car serviced last Saturday, an engine light came up Tuesday morning, rang them and the where very accommodati... Ver más
Información sobre la empresa
- Tienda de neumáticos
- Servicio eléctrico para autos
- Tienda de baterías para automóviles
- Mantenimiento y reparación de automóviles
- Taller mecánico
- Servicio de cambio de aceite
Sobre mycar Tyre & Auto - Carrum Downs
Escrito por la empresa
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Información de contacto
Carrum Down Regional Shopping Centre, 100 Hall Road, 3201, Carrum Downs, VIC, Australia
- (03) 8585 7112
4,2
Muy bueno
250 opiniones
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Replacing Windscreen wipers
The two guys I spoke with were organised and helpful. No complaints from me.
24 de mayo de 2026
The person on the front desk could try…
The person on the front desk could try being friendly to customers otherwise I'm happy with the work carried out
4 de mayo de 2026
I am quite happy with the job on my…
I am quite happy with the job on my car, I received a phone call explaining what needed doing on my car and how much it would cost the person on the phone was very polite and considerate.
29 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Took my car to have a wheel alignment
Took my car to have a wheel alignment.
Customer service was NOT great.
Staff did not elaborate in more detail about damage or next steps to work on damage. (Very minimal feedback on pick up of car).
Staff appeared disinterested in engaging with myself. I would imagine if my husband dealing in this situation staff may have been more engaging and elaborate further regarding my cars issues.
Customer service needs work.
I went to a local small business and received much better service that showed interest and explained my cars damage and how to move forward.
As a female I do NOT recommend my car Carrum Downs.
21 de abril de 2026
Opinión espontánea
Respuesta de mycar Tyre & Auto - Carrum Downs
Hi Katie,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
I’m just happy with the service I get
8 de abril de 2026
Everything was done well except I had…
Everything was done well except I had to wait for the car for about 45 minutes
8 de abril de 2026
Replaced battery without customer…
Replaced battery without customer written approval. Disputes about follow up payment and end up with refund
4 de abril de 2026
Respuesta de mycar Tyre & Auto - Carrum Downs
Hi Peter,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Great customer service and very…
Great customer service and very informative - explaining the service and warranty and tyre repair
13 de febrero de 2026
Fast and easy experience
Fast and easy experience! Booked online and was able to get my car serviced two days later. Staff were friendly and helpful also.
19 de marzo de 2026
Dropped off tyre for repair and they…
Dropped off tyre for repair and they advised it will be ready at 5pm and it was.
18 de marzo de 2026
Car service
The staff are always helpful and knowledgeable and our car was done when we asked for it to be done have never had a problem with the staff we were informed of future repairs to be done thanks
17 de marzo de 2026
Mycar The Best!
Mycar great tyre work and do everything they say that they would do and look for the best deals. Close to home and easy to deal with!
7 de marzo de 2026
Poor customer service …
I had a logbook service done on my Wolkswagen recently and after the service I was told I require number of items to be replaced .
Usually with my service previously with Wolkswagen I have been given a quote for items requiring replacement at the time of service which was not provided this time.
I have asked for a quote and have been told it will be emailed to me .
Quote was never received.
The person I have dealt with was very short and unwelcoming also.
I have always been happy with the service received at this store in the past. The staff was always very friendly and helpful and great to deal with, however this experience has not installed the coconfidence in me to return to this store for any future work due to poor customer service.
17 de febrero de 2026
Extremely helpful
Extremely helpful. Saved costs where they could. Kept me informed of progress.
19 de febrero de 2026
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