My Family Vets Opiniones 

35
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All my orders arrive quickly with updates. I use them all the time and they regularly have great offers on. Had a problem with a food bag one time which arrived damaged (during transport), they replie... Ver más

Valorada con 5 estrellas sobre 5

I have my two dog's food on subscription. Different sized bags, different delivery schedules. So easy to set up and I can change it whenever I wanted - great for when I am away and I need the dog's fo... Ver más

Valorada con 5 estrellas sobre 5

Easy ordering system and very reliable and quick service. Great selection of toys and other accessories so loads to pick and choose from. I would highly recommend to everyone and I will definitely be... Ver más

Valorada con 1 estrellas sobre 5

They don't deliver outside of UK which is fair enough. Problem is they don't tell you this and let you order from them, take your money, but then the items you ordered never turn up, you contact to se... Ver más

Información sobre la empresa

  1. Animales y mascotas

Escrito por la empresa

My Family Vets


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

35 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(35)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The call I received was prompt

The call I received was prompt. It was not the best reception but the vet was patient and thorough. I thought I was going to receive an email for some different ear cleaner but I may have Mis understood that due to the bad communication. I would use this service again as a visit to the vets can be a bit stressful for my dog.

4 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Clear connection and very good service

Clear connection and very good service.
Couple of issues trying to connect to the meeting via mobile phone but worked fine when on laptop.
Quick and easy to get an appointment and a great tool to use for concerns, especially in current circumstances!
Would definitely recommend.

1 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very satisfied with the service provided.

Needed help with my cat and the
Veterinarian: Emma Clark
Was very helpful and clear on her instructions regarding the situation. I really advice the pet owners to contact this site if in doubt of what to do regarding your animal health, especially now when is hard to live the house to go to our regular vet.

15 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

The vet I spoke with was charming but could not prescribe online.

The vet I spoke with was charming.
The only reason I used vets online was so I could get medication prescribed for an ear infection - but this online vet is UNABLE TO PRESCRIBE MEDICATION unless they already know the pet or see them in 'person'. This should be made clear immediately on your online landing page - not buried in the FAQs.

1 de abril de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Piece of mind

Excellent service taking the time to understand the situation and provide clear no technical support. Most of all gave the reassurance and piece of mind. Thanks Sara!

29 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a great service

Emma was brilliant. She was friendly and knowledgeable and just what was needed late at night to set our mind at ease and save us a trip to the vets in the morning. I would highly recommend this service to anyone and would use it again without giving it a second thought.

29 de octubre de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Amy,

Thank you for your kind review. We are glad that you found Emma's advice helpful and that your pet is doing OK! :)

Kind regards,

My Family Pet

Valorada con 5 estrellas sobre 5

The service was great

The service was great, convenient for my cat and myself. It was affordable & the lady was extremely helpful and put my mind at ease. I would recommend this service to anyone who has a pet. Thank you Emma

26 de octubre de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Tam,

Thank you for your review! We are glad to hear that the online consult service put your mind at ease, we hope that your pet is doing OK! :)

Kind regards,

My Family Pet

Valorada con 5 estrellas sobre 5

Fabulous Service

Fabulous, a comfortable interview in terms of being able to manage expectations and arrive at prognosis. The use of video face to face allowed for timely, pertinent and succinct evaluation.

This helped manage some mild anxiety and give some reassurance. The report that followed was an accurate reflection of discussion with a summary of potential next steps. The cost involved against service delivery was excellent value.

31 de agosto de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi LNS Zulu,

Thank you for your review. We are are glad to hear that you were pleased with the online service and value for money :)

Kind regards,

My Family Pet

Valorada con 5 estrellas sobre 5

Would use My Family Pet again

I had an online consult with Emma this evening and I found it very helpful talking to her. We now have more information to speak to our vets so hopefully we can get to the bottom of our dogs tummy issues soon. Thanks Emma!

4 de agosto de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Hayley,

Thank you for the great feedback.

We are glad that you found our online consult service helpful and hope that your dog feels better soon :)

Kind regards,

My Family Pet/Online Vets

Valorada con 5 estrellas sobre 5

Would highly recommend this service

Would highly recommend this service. Easy to use, and easy to speak with the vet through my mobile phone. It was great that the vet was able to see my pet in a relaxed state in their home environment.

19 de julio de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Katie,

Thank you for the great feedback, we are glad that this was a positive experience for you and your pet :)

Kindest regards,

My Family Pet / Online Vets

Valorada con 5 estrellas sobre 5

Excellent, friendly and helpful service linked to local practices

I found this very good as a first step to see if I should be concerned about my hamster's health. Using forums and pictures online can be very confusing and I could ask questions as I went. Vet was lovely and although the connection dropped out a couple of times, we managed to agree on a plan of action. Would highly recommend if unsure about something before going to a vet so you can have an idea of what to expect. Also the fee is refunded if I use a local vet very close by. Excellent, thanks!

8 de junio de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Paula,

We are glad that you found our new Online Vets service helpful. Thank you for the feedback regards to the connection, we will pass this onto our IT team.

We hope your hamster is on the mend.

My Family Pet Online Vets

Valorada con 5 estrellas sobre 5

I used Online Vets yesterday and will…

I used Online Vets yesterday and will definitely do so again! I did not have to time to get my cat to the vet, so being able to do it from my sofa was a huge bonus. The vet completely put my mind at ease, and I did not have to waste a visit to the surgery, or cause unnecessary stress for my cat. Thank you so much!

6 de junio de 2019
Opinión espontánea
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Respuesta de My Family Vets

Hi Gemma,

Thanks for the feedback. We are glad to see our new service has helped you and your cat :)

My Family Pet Online Vets

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