My Perfect Art Opiniones 

200
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

If I could give 10 stars I would give 11. First class service, quick professional explaintive all the way through the process. Russel gave us his personal attention and kept us informed every step o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having previously bought some art via Rus. We went back to him to see if he could source a particular painting we had found elsewhere. He went one better and put us in touch with a brilliant artist ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rus was a pleasure to talk to and really helpful. He told us where our order was and informed us of when it was getting despatched. He was that helpful we even asked him if he coud source us another... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered a Doug Hyde print a few months back for my mum’s 60th. Russell was super helpful over the phone and even price matched a website selling the print for a lower price. Really great communication... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Galería de arte

Escrito por la empresa

My Perfect Art - One of the UK’s Leading Fine Art Retailers | Welcome to My Perfect Art, a family-run gallery business established in 1983, proudly serving art lovers across London/Essex, the UK & Worldwide. | As one of the largest online fine art stores in the UK, we offer a vast array of high-quality artworks—from classic to contemporary masterpieces —for every taste and style. | Discover art up close up close & personal or browse our extensive online gallery at your convenience. | We’re committed to delivering the highest standards of customer service, ensuring you find the perfect piece at the right price with our Price Match Promise*. | Our dedicated team supports you every step of the way, from selection to after-sales care. | With decades of experience and passion for art, My Perfect Art is your trusted destination for authentic, beautiful, signed limited editions prints, sculpture & original art at unbeatable prices. | Contact us today on 020 8530 6900 or visit www.MyPerfectArt.co.uk to explore our artwork. | Part of the Classic Designs Group of companies | Best wishes, Russell - formerly of Picture Perfect Gallery


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(200)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service…

Massive thanks to Russell for finding the picture I have been searching for. Super fast delivery too, ordered on the Tuesday and delivered on the Wednesday! Would highly recommend.

3 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We bought two paintings from Russell

We bought two paintings from Russell. The paintings arrived save and well in The Netherlands. Well packed. It was good doing business with them. They are doing what they are saying. We are very delighted with the paintings.
Regards, Paul

3 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wanted to give my thanks to Russell & Jay

I wanted to give my thanks again to Russell, Jay and the team for all their efforts (my thirds purchase).

I ordered a Rebecca Lardner print from them and the whole process was smooth from start to finish, friendly efficient and even got the item sped up for me to meet my anniversary.

Highly recommended! Tom

2 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Clueless, Rude & Unprofessional

The absolute worst customer service experience of my life. Russell and Asif were highly unprofessional and untrustworthy in their dealings.
I called to try to purchase an artwork advertised as available on their website. Russell took my call. Despite showing as available, the artwork was not available; an omen of sub-standard experiences to come.
Russell proposed facilitating a bespoke artwork from Wishbone Publishing, around 10 times the cost of the print I was interested in. I trusted Russell. However, when the item arrived, it was nothing like what I specified (wrong frame, wrong print, no glass to frame as shown in photos agreeing the commission).
No formal contract was put in place by Picture Perfect and all dealings were carried out over WhatsApp.
When I received the item, I notified Russell about the problems. Russell acknowledged the faults and said “I am sorry about this but ill look to resolve this and get you to the end 😊”, but quickly become aggressive and defensive and stopped responding.
Asif stepped in to ‘resolve’ the issue. His resolution involved us paying more money for their faults to be rectified.
Ultimately, we would have had to take it to court. Unfortunately, the national pandemic slowed legal proceedings but thankfully, I was able to resolve the issue without involving this cretinous duo.
By cutting Picture Perfect out of the equation, I have ended up with a piece that far exceeded my expectations!
I would avoid doing business with Picture “Perfect” at all costs. Instead, contact the artist or publisher and seek a recommendation of where to purchase.
If you have any doubts about this review, I imagine that Russell and Asif will pen a passive-aggressive, unprofessional response to it, so please see that as further evidence of our abysmal experience with them.

2 de febrero de 2021
Opinión espontánea
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Respuesta de My Perfect Art

Hi Lee,

Nice to hear from you.

Sorry you felt you had to leave a negative review, but I understand these things happen in life.

Just from our side: we are always highly professional, open and honest as
a company & as people and try our very best to resolve customer issues with great care.

Good news you were able to resolve things on your own.

with best wishes

Russell & the Team

Valorada con 5 estrellas sobre 5

Fantastic customer service!!

We have now used the gallery 3 times to purchase sculptures. They have all been delivered in perfect condition and quickly. What I love most about the gallery is the personal correspondence from them, there are no automated emails and the team are incredibly friendly and go out of their way to help and make you feel like a valued customer. I will continue to purchase all my pieces through the gallery and would highly recommend them to everyone!

27 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect Service

We have purchased four pieces from Picture Perfect Gallery in recent months and on each occasion the items have been couriered in a timely manner and without any issues and all of the items have arrived in perfect condition. Russell is very helpful and maintains communication throughout. Overall an amazing service and a pleasure to deal with.

13 de noviembre de 2020
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Respuesta de My Perfect Art

Thank you Jamie, pleasure to speak with you as always, thank you again, Russell & the team.

Valorada con 5 estrellas sobre 5

Excellent as always!

Have used Perfect Galleries before and we always experience the same efficient service delivered in a friendly and professional way. Good web site and competitive pricing and easy to order. Good communication from Gallery and Russell is always most knowledgeable and helpful. Delivery quick and secure.

26 de octubre de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thank you Maureen, such a pleasure to speak with you again - best wishes Russell & the team

Valorada con 5 estrellas sobre 5

Wow wow wow ..

Wow wow wow ... I’ve just bought my first Doug Hyde print and it is stunning and mounted beautifully. I will definitely be buying from these guys again. I would 100% recommend. Communication was really good and friendly as well.

7 de octubre de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thank you heather, much appreciated and we hope you enjoy it, - best wishes Russell, Jay & Matt

Valorada con 5 estrellas sobre 5

Purchase from Picture Perfect

As always Russell provided an excellent service with my recent purchase. Delivered within the timeframe given to me and at a great price.

3 de octubre de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thank you David, a pleasure to see you again, best wishes from myself and the team, Russell

Valorada con 5 estrellas sobre 5

I can’t recommend Russel and all at…

I can’t recommend Russel and all at Picture Perfect enough! Excellent and friendly service from initial discussions through to delivery. Delighted with my purchases and I won’t hesitate to make them my first port of call for any future art work!

6 de septiembre de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thank you, much appreciated that you took the time to review, do enjoy your artwork and take care - Russell & Jay

Valorada con 5 estrellas sobre 5

Ordered a baby Doug Hyde print a few months…

Ordered a Doug Hyde print a few months back for my mum’s 60th. Russell was super helpful over the phone and even price matched a website selling the print for a lower price. Really great communication throughout, providing me with timescales for the framing and shipping. Print arrived in really robust packaging and was absolutely perfect. Would highly recommend and will certainly return for my next purchase.

31 de agosto de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thanks Beth, I hope mum enjoyed her lovely Doug Hyde Gift, thanks for your detailed review, its so helpful to us and other, take care until next time - Russell & Jay

Valorada con 5 estrellas sobre 5

Picture Perfect-The Best!

Brilliant service from Picture Perfect. Really helpful and friendly and kept me up to date with my amazing new piece of art. Absolute pleasure to buy from and will definitely use again. Thank you Russ for all your help! Can’t wait to get my Monica Vincent

21 de agosto de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Hello Andrew! thank you for your review, it is really appreciated, as have been our contact and chats about Monica's work and a potential new purchase, so many nice ones to choose from! hope to speak again, best wishes - Russell & Jay

Valorada con 5 estrellas sobre 5

kerry darlington picture

Was looking around for a kerry darlington picture for my wife as she has longed for a picture for a long time.I came across picture perfect gallery and after talking to russell and jay they gave me piece of mind and i immediately bought a picture over the phone,It took 2 and a half weeks to arrive (thats because of this present covid crisis)but they kept in touch via email with the final email sending out details of the delivery.Wife is over the moon(happy wife ,happy life)and I would not hesitate to buy from these gentlemen/company again and will in time.5 star all the way.

11 de agosto de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Hiya Darren, big thanks for taking the time on your review, we really appreciate it. Kerry Darlington -'The Elixir Of Love' is a super rare one and one of my favourites as well, so glad you enjoyed it and your wife as well. Thanks for your kind review and we hope to speak again - best wishes Russell & Jay

Valorada con 5 estrellas sobre 5

Incredible service from start to…

Incredible service from start to finish. After buying two pictures from them, i asked if they could source a canvas we really liked, but guessed it would be no, as we have tried everywhere. To my amazement within a few hours they had sourced it and we had ordered it. We ordered a specific frame and on arrival, the frame was not correct. On speaking with Russell, i sent over some pictures and he immediately agreed that the framers had made an error. He then paid to to have the picture re-collected, re framed and returned to me at no cost.Would ONLY buy from here as you know that Russell and Jay are geared to making the experience the easiest and most professional as possible. A great business with customer service at the heart of it all

16 de julio de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Hi Stephen, thank you for taking the time to make this very carefully crafted review in July, your words are most appreciate, enjoy your artwork - best wishes Russell, Jay & Matt

Valorada con 5 estrellas sobre 5

Great Service

Made an enquiry about a print and got a response and all the information I needed. Very helpful and friendly staff.

12 de julio de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Thanks Kathryn, your review is appreciated and we hope you well - best wishes Russell, Jay & Matt

Valorada con 5 estrellas sobre 5

Great service and follow up calls to…

Great service and follow up calls to make sure I had received the Kerry Darlington painting I purchased for my husband’s birthday
Well packaged and received in excellent condition
He is absolutely over the moon
Thank you

31 de mayo de 2020
Opinión espontánea
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Respuesta de My Perfect Art

Hello Jan, thanks for your review back in May and it was nice speaking to you over the phone, hope you enjoying the Kerry Darlington and you keeping well - - best wishes Russell, Jay & Matt

Valorada con 5 estrellas sobre 5

I have always wanted a Doug Hyde

I have always wanted a Doug Hyde and finally treated myself to one, I picked this gallery after reading amazing reviews on trust pilot. They had a nice sale on so I could justify my purchase.
I received emails from Jay keeping me up to date and it made the purchase feel much more personal.
My picture arrived much sooner than expected and I was kept up to date with the dispatch.
When I unwrapped the picture, it was packaged perfectly.
It is now hung up and it’s beautiful.. I didn’t think you could love art. I’m so happy
Thank you, I will definitely buy from you again

13 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly, personal service

I have bought six or seven pictures now from Russell at Picture Perfect gallery now and can't recommend him enough. Russell is a total gentleman and has always provided a friendly, personal service. Delivery is always prompt, and his communication throughout the process is great.

20 de marzo de 2020
Opinión espontánea

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