Terrible customer service and print quality
I placed an order for a custom hoodie on the 8/11/23 with the standard 5-day shipping. 2 weeks later and I received no updates from the company.
I had to follow up twice by email, call them, and send them a question through their web chat, before I finally got a response.
I eventually was told that it would be shipped out that same day and that I would receive a tracking number via email.
Needless to say, I never received that email. However, the hoodie was delivered.
Unfortunately, the print quality was subpar and due to a bias in the hoodie, the pocket bulged on one side, also making the print look out of place.
I reached out to the company straight away letting them know that I'd like to return the hoodie, only for them (Johnny Turner) to tell me they couldn't see a problem and that they wouldn't refund me for the faulty hoodie.
I replied going into further detail and providing photos, to which I have received no response.
I followed up twice afterwards and not even an acknowledgement from the company.
I am extremely disappointed by the terrible customer service and quality from this company.
8 de noviembre de 2023
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