MySpa UK Opiniones 

379
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had our hot tub installed by Ash & his team, great service, everything explained well, friendly & polite. We were relieved to see them take our Blue Whale Spa away that has brought us nothing but t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just had my first service & thorough clean by Ash from the MySpa team. Ash arrived early, after travelling a fair distance & worked really hard. He also demonstrated exceptional service from star... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Copied from the MySpa website Important Announcement We regret to inform you that MySpa UK Ltd has made the difficult decision to cease trading and enter liquidation due to ongoing ma... Ver más

Valorada con 1 estrellas sobre 5

Placed my order in September after being told we have it in stock and estimated delivery will be in the first weeks of October. Then the excuses started we have delivery issues, high orders an... Ver más

Información sobre la empresa

  1. Tienda de jacuzzi
  2. Servicio de reparación de jacuzzis

Escrito por la empresa

The UK's number one destination for hot tubs, pools and swim spas. We are the UK's Hot Tub Retailer of the Year 2022, with showrooms in Leicester, Derby and Macclesfield, delivering high quality hot tubs and swim spas, as well services, repairs and aftercare throughout the Midlands, North West and beyond. Finance Available. We are a WhatSpa Magazine accredited 'Professional Company' offering multiple Best Buy Award winning products. A family run business established in 2009, MySpa have grown to be one of the UK hot tub industries most established companies.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

379 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(379)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super friendly service from the whole…

Super friendly service from the whole team at MySpa. In December 2021 we had our Sundance Spa installed and were so happy it was an easy decision to order a Covana top for it, which was installed in last week April 2022. Top engineers installed the system and were only too happy to help in every way. An easy 5* to review company.

25 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service from Maddy at…

Great customer service from Maddy at MySpa. Very polite, knowledge, patient and helpful. Such a lovely young lady. Thank you Maddy. Installation with Ashley went very smoothly - thank you. Some slight damage to the new retaining sleeper wall as the hot tub was lowered over. Full explanation of how to use and maintain the hot tub made simple. Answered all my questions. Thank you.

11 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got my Hot tub last Friday!

Got my Hot tub last Friday. Great service from start to finish.

A special shout out to Brooke in sales and to Bob, Ash and Leon from the installation team.

Would definitely recommend to anyone looking to get a hot tub.

22 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

second service…

Cathy came back for our second clean on Friday our hot tub.

Cathy did a very good job with the hot tub made it all shiny and clean looks like new. Cathy is a very friendly lady and has very knowledgeable of hot tubs and what to do.

thank again
see you again in 3 months

20 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Choose MySpa, you won't regret it.

Although we had a long wait to get our hot tub (due to a variety of factors- some at our end), it has been well worth the wait
The service provided by MySpa has been honest,informative and responsive from the get go. We looked at several suppliers and outlets and are very pleased that we chose MySpa in the end.
The installation team were excellent, making sure I was happy with the final position of the tub, patiently explaining how to maintain it (several times!) and even performing a bit of pruning of shrubs that were catching when the cover lifter was operating!

19 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Every three months our hot tub is…

Every three months our hot tub is cleaned out by MySpa normally Cathy comes to us …. We are very lucky to have her regularly as she is always happy cheerful and works really hard. I would recommend the company they are really helpful even bring my chemicals for me.

2 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great spa maintenance

Excellent professional service very friendly

18 de enero de 2022
Opinión espontánea
Logotipo de MySpa UK

Respuesta de MySpa UK

It was great to see you for your regular service and clean Steve! Looking forward to the next one.

Valorada con 4 estrellas sobre 5

This was our first wash and water…

This was our first wash and water change since having the hot tub. Ashley was very polite and as he knew we were new owners did ask how we were getting on with the tub. It only took a few hours for the wash and valet to complete.
Only issue was I had to chase up my appointment time so it was late in the afternoon before they arrived.

15 de enero de 2022
Opinión espontánea
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Respuesta de MySpa UK

Hi Andrea, thank you for the great review, we will make sure Ash received this. Good to hear you are pleased with his wash and valet for you👍 With each visit ongoing you will be issued a morning or an afternoon slot near the time and for afternoon visits we are unable to give you a time until the engineer is close to finishing their previous job. This is due to various issues that can arise on each job such as water pressure etc. The engineer will contact you prior to leaving site however to update you of an eta when they are en route. Thanks again for taking the time to leave us a review, happy hot tubbing👍

Valorada con 5 estrellas sobre 5

great through out

Hi I purchased a hot tub from you last June, right from purchasing it to having it cleaned you have gave me the best service every.my first service was a lady she was spot on what a lovely job you made thank you, Last week I have two lovely chaps come and cleaned it again, they where lovely polite chaps and they done a great job again. credit to myspa.what a great place to buy from and very friendly staff and great service.

9 de enero de 2022
Opinión espontánea
Logotipo de MySpa UK

Respuesta de MySpa UK

Thank you for your lovely words Sharon. We're so pleased to hear that you found the whole process smooth right through from chosing your spa to aftercare and servicing. We'll pass on your comments to the team and anything you ever need, please do get in touch!

Valorada con 5 estrellas sobre 5

Kurtess and the team at my spa were…

Kurtess and the team at my spa were excellent from start to finish. Professional knowledgeable and willing to accommodate our needs wherever possible. The hot tub itself is excellent and really powerful and fully adjustable. The install team were friendly and efficient and really took the time to explain about the maintenance and care of the spa

7 de enero de 2022
Opinión espontánea
Logotipo de MySpa UK

Respuesta de MySpa UK

Hi Jason, thank you for your kind words! We pride ourselves on our professionalism, knowledge and customer service so it certainly means a lot and we're so pleased to hear that you enjoyed the whole process (and of course the new hot tub!). We've passed on your lovely comments to Kurtess and the installation team. If there's anything you ever need, please do get in touch. Happy hot tubbing!

Valorada con 5 estrellas sobre 5

Highly recommend the company

The whole team have been responsive from ordering to installation. I ordered the hot tub during the pandemic, despite the difficulties this have caused the team have kept me updated throughput the process. During the initial appointment at the show room there was no 'hard sell' and it felt as though there was plenty of time to ask questions and to go through all options. The team kept me updated from delivery through to arranging the installation date. The installation team arrived when they said, they were all very pleasant and professional and gave explanations of what they were doing throughout the process.

10 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Myspa are brilliant!

Myspa in Leicester are absolutely fantastic. From the moment we stepped into the shop the staff were friendly and super helpful. They took their time to explain how a hot tub works and most importantly I didn't feel pressured to make a decision. The staff especially Maddie always took time to answer and explain any questions that I had. Also, special thanks to all the helpful staff in the shop; Lauren, Tom, John, Ben and Andy. You are all very kind and extremely helpful.

I have also had my first Hot Tub cleaning service by Cathy. She did an amazing job in the cold and rain yesterday. She cleaned all jets and filters and explained what she was doing, she did a thorough job (took over 3 hours) and my Hot Tub now looks brand new. Thank you Cathy.

Vijay & Chanda Rathod

7 de diciembre de 2021
Opinión espontánea

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