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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought an unspecified mystery box. It contained men’s leisure and sports shirts. Absolutely of no use to me a 79 yr old woman. I have no family or male friends. This means I will be donating th... Ver más

Valorada con 5 estrellas sobre 5

Ordered a mystery football shirt box and I’m really happy with it. Communication was great from the start and delivery was nice and quick. My nephew loves the surprise factor — he gets so excited open... Ver más

Valorada con 5 estrellas sobre 5

Superb customer service. I ordered for Christmas and hadn't realised I could select no Premier League teams so we received 3 Premier league team tops that my daughter doesn't support so wouldn't wear.... Ver más

Valorada con 5 estrellas sobre 5

I ordered some boxes for my Son to put away for Christmas. I was uncertain around the mystery kit, and did leave a note not to include UK teams unless the team my son supports. Not only was this not... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de ropa

Escrito por la empresa

Mystery Boxd is an online retailer specialising in unique mystery boxes across many sectors offering customers a chance to shop mystery items at a fraction of the retail price. We are a non-manufacturing retailer working with big and small brands to help prevent stock from going into landfill or being destroyed.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

774 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I bought an unspecified mystery box

I bought an unspecified mystery box. It contained men’s leisure and sports shirts. Absolutely of no use to me a 79 yr old woman. I have no family or male friends. This means I will be donating the lot to a charity shop.
I expected to find some duds but who on earth thinks this is a suitable box
Lots of money wasted
They need to be more careful.
To say I am cross is an understatement.
I’ve sent an email. No reply

28 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great idea for football fans

I have ordered several times from Mystery BOXD for my grandsons who are all huge football fans. It's always a lovely surprise to find out what they're going to get in their 'mystery box' and they've never been disappointed with the selections sent. All of the items are great quality. Matty and the team reply quickly and politely to any queries or small requests made via email. It really is a breath of fresh air to deal with a firm who actually seem to care about keeping their customers happy, which seems to be a rare thing these days! Can't praise them highly enough.

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely awesome company!

Absolutely awesome company!! The customer service is outstanding, couldn't be more helpful if they tried. They always replied straight away and such a brilliant idea, makes a really great surprise gift *****

18 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and reliable

Quick and reliable. Ordered a top for mauler and my son. Both very happy with the tops. Good communication from company as well. Well recommended!!!

28 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys have been great

These guys have been great.

I needed to return a shirt, they responded immediately to my email (at a weekend) and dispatched a new shirt as soon as I sent proof of my return.

Surprising to get such good customer service these days.

6 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to order

Easy to order and like you can name 3 teams you would not like. Kept up to date with progress. Quick delivery

21 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM WEBSITE

SCAM WEBSITE : This is a scam website run with AI based software don’t ever order here . I made a payment and never received any package nor any refunds. AI bot support email gets generated from at and keeps asking for repeated questions.
I would be taking this legally.

26 de febrero de 2026
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hey, we have emailed you already on this in aim to get a resolution. You emailed us already to say you got a shirt on Saturday then afterwards left this review? Sorry the customer service ai tool we use didn't come up to standard. Please do contact us back so we can organise next steps if you would like to return.

Valorada con 1 estrellas sobre 5

Still waiting for refund from Christmas…

Still waiting for refund from Christmas order sent back. Poor communication and now ignoring my emails. I am not sure what to do next if I am honest.

10 de enero de 2026
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hi, please can you drop us an email on help@mysteryboxd.com

I am struggling to locate an order under your email name, happy to help if we can :)

Valorada con 5 estrellas sobre 5

Great customer service

Order was easy to make, everything went fine. Unfortunately I accidentally ordered the wrong size, but after contacting them about this they responded immediately and amended the order for me. Excellent customer service.

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

💯 The Best

Absolutely thrilled to have used this company, their communications are great, nothing is ever a problem and they do what they promise, can't wait to what we get next Xmas in our mystery box.

30 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Quality

This is the second box and will not be the last, I have liked everything from both boxes

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

I ordered the mystery boxd for my grandson i thought it was a great idea that they won’t know what they get to they open it
He absolutely loved it
Would definitely recommend to family and friends
The service was excellent I was kept informed of journey and delivery which arrived in perfect time for his birthday

30 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What an incredible company

What an incredible company! The idea behind it is fabulous and their customer service is the same. I bought a mystery box for my nephew, and decided it wasn’t quite what I wanted. Matty and his team have been fabulous at helping me return the item and to choose something that better suited my requirements. Everything was done with kindness and efficiency, and I felt like a truly valued customer. It’s sad to say there are not many companies that make you feel like this. Highly recommend looking at what they have to offer… it’s brilliant from start to finish. Thank you🙂

15 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend Mystery box for your…

Highly recommend Mystery box for your child, after I’d ordered the wrong size and not been precise with my choice, Matty couldn’t have been more helpful , my son now has a really nice looking kit and is over the moon, I will be using again.

16 de enero de 2026
Opinión espontánea

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