My Top Trumps Opiniones 

344
•
TrustScore: 3 sobre 5

2,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After my initial order (see previous review), I placed a bulk order. Order placed (Sunday) 1 day approval (Monday) Next day notification re shipping (Tuesday) Delivered Thursday. Minor is... Ver más

Valorada con 1 estrellas sobre 5

Ordered as a wedding gift. Like others, have heard nothing two months later despite phone calls, emails, and messaging on Facebook/Instagram/twitter and LinkedIn. At this point it seems unlikely we'll... Ver más

Valorada con 1 estrellas sobre 5

It shouldn't be a surprise given the other reviews on here, but ordered 6 weeks before the special occasion and order still showing as "processing" as we approach the big day. No response to emails o... Ver más

Valorada con 4 estrellas sobre 5

Great to have the facility to produce our own Top Trump cards. The quality is reasonable and a smooth delivery process. Only reservation that the process for putting together the cards is a littl... Ver más

Información sobre la empresa

  1. Tienda de juegos

Información proporcionada por diversas fuentes externas

Personalised Top Trumps. You played the game. Now, be the game. Top Trumps has graduated from the playground, and now it’s even more fun with brand new personalised playing cards decks that put you in the game.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

344 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,9

Todas las opiniones

(344)

1 opinión en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Highly recommended

Highly recommended! Super simple and easy to set up. Very efficient process for ordering. The prices is very good (the cards are great quality).

7 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Bulk Order

After my initial order (see previous review), I placed a bulk order.
Order placed (Sunday)
1 day approval (Monday)
Next day notification re shipping (Tuesday)
Delivered Thursday.

Minor issues
£9.99 next day delivery!
The website advises bulk order delivery by FedEx who I am a customer of, so I checked and they did not have anything.
Received order on Thursday pm via DPD
Tracking number would solve this.

Overall, top marks for Top Trumps. Thank you.

24 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The finished cards are excellent but…

The finished cards are excellent but the process was fairly painful. I'm not an IT expert and found it quite time consuming to upload my pictures- some formats just didn't work but there wasn't any guidance. The templates were inflexible- the box where I wanted to write the persons name didn't have enough space for longer names or middle names or couples' names. It would gave been better if you could expand the boxes, and do some other basic customisation within the templates.
It would have been better to do on my phone as that's where my photos are. I tried but it was unusable really.
There was a problem (at their end) with my payment card and customer services were rather unresponsive.
But the results were worth it. Really pleased with them.

29 de julio de 2024
Valorada con 5 estrellas sobre 5

I love My Top Trumps.

I love My Top Trumps.
The website is easy to use, save and return to projects.
Easy to upload pictures and edit. Quick turn around and high class product.
Highly recommended.

18 de julio de 2024
Valorada con 2 estrellas sobre 5

Very unresponsive

Unfortunately I really struggled with this order. The issues I had were:
- No info on site about requirements for uploading images, it took me 3-4 days to get a response on the format needed (which they could have just written on-site).
- After I placed my order, no info at all for 12 days - it was like my order fell into a black hole.
- No response to multiple requests for what was going, their customer service team never replied.

I was ordering these for work purposes for a client. Toptrumps informed me they would take ten days to arrive, and I allowed 15 days in total from when I first tried to place my order. They didn't show up, and I had to completely change the workshop I had planned into something different with just a few hours notice.

I would recommend only ordering from this company if you have no timescale in mind for when you need the item and do not need customer service support.

11 de junio de 2024
Valorada con 1 estrellas sobre 5

Valentines Day gone wrong

Ordered from here start of January for a valentines day present. Item not delivered. Customer service is appalling, sent emails and called with no answer from both. No tracking number received.

DO NOT ORDER FROM HERE!

1 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing Delivery

I made an order on the 28th October for a birthday present in November. I have still not received the cards and the team has been very unhelpful.

28 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service Poor Communication

I ordered a set of customised Top Trumps on the 4th December. I am still waiting for the set to be delivered. The set was meant to be a Christmas present for my children. I wrote to the company on 20th December to inform that the product had not arrived and that I had received no information about tracking or delivery beyond the generic page on the company website. It is now the 30th December and despite having emailed twice and reached out on Twitter, nobody has even replied to me. On top of this, the functionality of the website is clunky, poor and ill thought out, with the system for saving sets and accessing uploaded photos a mess. This is such a shame, as I could have envisaged using this service quite a few times.

7 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Almost 2 months later and still haven't received

Ordered 3 decks in November as Christmas gifts and to allow plenty of time for processing and shipping from UK to Ireland.
Supposedly my order shipped on the 4th of December.... and yet here I am the day after Christmas without any sign of my order and with no reply from customer service. No tracking number was provided in the shipment confirmation e-mail and support never replied to provide one, so not sure if this order was ever even sent in all honesty.

I ordered so many items from the UK to Ireland over the Christmas period and all have arrived and yet this somehow couldn't make it?

Not sure if the below positive reviews are accurate or if any negative ones are removed, but this service was absolutely ridiculous and unacceptable.

Never again.

14 de noviembre de 2023
Opinión espontánea

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