My Vape Store Opiniones 

1907
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a small issue with my online order over the bank holiday (completely my mistake), but the customer service was nothing short of outstanding. I emailed for advice and the team responded almost... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fantastic so helpful & knowledgeable! Really helped us with an issue with a vape that wasn't bought from them either & went above & beyond! Absolutely recommend & would give more than 5... Ver más

Valorada con 5 estrellas sobre 5

Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a r... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vaporizadores
  2. Tienda de baterías
  3. Tienda de cigarrillos electrónicos

Escrito por la empresa

We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1907)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service

18 de diciembre de 2024
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Respuesta de My Vape Store

short and sweet! Thanks bud. Happy new years!

Valorada con 5 estrellas sobre 5

Really know there stuff

Really know there stuff, excellent staff, really friendly

18 de diciembre de 2024
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Respuesta de My Vape Store

Thanks for that Jonathan! We learn it all inside and out, so you don't have to! Happy new years!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, excellent value for money, explained in detail how to use the vape I purchased, no hard sell either, really great little shop I will definitely be returning to again and again.
5 ⭐️⭐️⭐️⭐️⭐️

24 de diciembre de 2024
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Respuesta de My Vape Store

Thanks Shelley! So happy to hear you enjoyed your time with us and we hope to see you back in soon for any juices or bits you need going forward! Happy new years to you!

Valorada con 2 estrellas sobre 5

Not impressed with the service I…

Not impressed with the service I got,the guy did not acknowledge me when I came in the shop,tried to ask questions about the mods I was looking at,felt like I wasn’t welcome,
Luckily I worked out what I wanted ending spending £77, currently looking elsewhere.

24 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great customer service every time…

Great customer service every time couldn’t be more helpful

23 de diciembre de 2024
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Respuesta de My Vape Store

Thanks John! Same great staff and service every time around. Expect the same great service through 2025 and beyond. Happy new year!

Valorada con 5 estrellas sobre 5

Very impresive range of vape liquid & E…

Very impresive range of vape liquid & E cig devices. Friendly, well informed staff, helped me to find the right E-cig for me at a very reasonable price. I can totally recomend this place, very much worth a visit even though not in the town centre, it is very accessable with free parking. I will be using them again I am sure!

23 de diciembre de 2024
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Respuesta de My Vape Store

Thanks for taking the time to leave such extensive feedback Mark! It's all very helpful to us at this early stage of growing and developing this new branch for our customers. We're happy you've got on a treat with us! If ever you see room for improvement be sure to let us know. Our staff are quick to adapt to the ever changing needs and expectations of our customer base. Hopefully see you back in again soon and thanks again for the review!

Valorada con 5 estrellas sobre 5

Blinding experience!

Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great atmosphere!! Great selection of products. The one with the beard (sorry didn’t get his name) showed me how to set up my new device and explained all the functions so well. Best costumer service I’ve ever had in a vape shop!! Will definitely be coming back and recommending to the lads at work!!!

28 de diciembre de 2024
Opinión espontánea
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Respuesta de My Vape Store

Every customer is important to us whether you're hoping to make a purchase or just out browsing. So happy to hear you've had exceptional service with us, but it's no surprise to us. Expect that same great service going forward! Hopefully you can make good use of us through 2025 and beyond. Thanks for your glowing review Robert we appreciate it!

Valorada con 5 estrellas sobre 5

All I ever needed from a vape store

Guys are extremely knowledgeable, friendly too. With soooo many products on offer

13 de diciembre de 2024
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Respuesta de My Vape Store

Love to hear it Nathan! Pop back in anytime for the same great services and range of products. For as many products as we have we're also quick to rotate them, so you never know what new bits we may have in for you to try!

Valorada con 5 estrellas sobre 5

Attentive staff

Attentive staff, willing to take time to help and don’t over sell

20 de diciembre de 2024
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Respuesta de My Vape Store

Nice of you to notice! We don't upsell at my vape store. We take the time to make sure you leave with the products that are right for you! Hope you've enjoyed your holidays and hopefully see you in again soon!

Valorada con 5 estrellas sobre 5

Staff are really nice and helpful any…

Staff are really nice and helpful any you need if they don’t have it they will do there best to get it for you

21 de diciembre de 2024
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Respuesta de My Vape Store

That's exactly right! If you don't see what you're after all you have to do is ask and if we can get it in for you we're happy to so so! Hope you've been enjoying the holidays Haydn!

Valorada con 1 estrellas sobre 5

Vape store torquay. AWFUL SERVICE


Hi there, at approximately 2.30pm today 23rd Dec we visited Torquay, my son purchased a vape from your store for myself. He immediately opened it outside and noticed it wasn't working. He is used to that model so I asked the assistant (Jam) to help. Initially he tried to assist and help diagnose problem but he then realised it was faulty and stated abruptly " nothing I can do, it's against the law for me to refund you" , I asked if he was certain and that there must be some assistance for us. He wasn't budging to assist. I left the store momentarily as I saw another customer waiting and to also retry the vape but to no avail. I then came back in and asked for details to call yourselves as I'm sure there must be a complaint system ? He aggressively told me in front of another customer to get out of HIS shop or else he will call the police.
I think you should know I'm proceeding with this matter through trading standards and will also leave as many trip advisor, Google and Facebook reviews that I can unless this is sorted. We have used all your other shops and never had anything like this happen. You should be aware you have a staff member who refuses customers the correct procedural information when receiving a faulty item. His attitude stank and I'm certain you'd like to know about this. When I left the store the customer and even security told me that "that guy is known for it".
Just rang my bank and told them the situation they they will refund me then pursue you if it's not remedied.
Thank you. Hope you assist

23 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Local store with good staff

Very helpful staff and reasonable prices.

21 de diciembre de 2024
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Respuesta de My Vape Store

Thanks for that Terence! Glad to hear you've got on well with us and can continue to make good use of our services in the New Year!

Valorada con 5 estrellas sobre 5

Extremely helpful and friendly staff

Extremely helpful and friendly staff

12 de diciembre de 2024
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Respuesta de My Vape Store

Love to hear it! Thanks Amanda! We appreciate you taking the time to leave us such positive feedback. Hope you've enjoyed this holiday season and hope to see you again in the new year!

Valorada con 5 estrellas sobre 5

Super fast dispatch ordered Wednesday…

Super fast dispatch ordered Wednesday evening arrived Friday morning. Very competitive prices would highly recommend. Thank you to all the staff at Newton Abbot store

18 de diciembre de 2024
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Respuesta de My Vape Store

Thanks for that Michelle. Whether you're shopping in store or online you can expect the same great service from us. Expect the same in 2025 and beyond! Happy new year!

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