I would give them a zero if possible. I ordered two v neck sweaters from them, neither on sale. Because I did not meet the minimum cost for free shipping, I had to pay the $9.95 shipping. When I rece... Ver más
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Consulta las opiniones de los clientes
One of the BEST customers care service I have ever experienced. Any doubt along the way of the purchasing they are there for a personal help so you feel comfortable until your item arrive into your h... Ver más
Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. C... Ver más
I have not received my ordered items yet, so at this point I can only speak to Naadam’s exceptionally good customer service. I realized after I placed my ordrr that I had ordered the incorrect size. I... Ver más
Información sobre la empresa
Escrito por la empresa
At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
Información de contacto
10012, New York, Estados Unidos
- support@naadam.co
- naadam.co
2,9
Medio
252 opiniones
Ha contestado el 29% de las opiniones negativas
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I purchased 3 items on November 19th…
I purchased 3 items on November 19th and all were in stock at the time. I noticed nearly 2 weeks later it hadn’t shipped so I reached out because I’m moving. One item is no longer in stock, so they have to wait a month to ship all items. In the meantime, I am moving and won’t be able to get my $400 worth of items when it arrives. Customer service has so far been worthless. Christmas presents will be missed. All I asked them was to cancel the now out of stock item and send what was possible now to ensure I get what I need, but somehow my order is being processed so that’s not possible. So NAADAM can’t send it, yet is ok if I never receive it and still have to pay for it. My husband and I have bought tons from them, but they’ll now lose a customer.
19 de noviembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there,
Thank you for taking the time to share your honest feedback. We're truly sorry to hear about your experience and understand the frustration caused by the delays you encountered. This is not the typical NAADAM experience, nor the experience we strive to deliver to our customers. We did experience delays this season that impacted some orders, and our team is actively working to prevent situations like this from happening in the future.
I wasn’t able to locate the specifics of your order based on the details here, but if this has not yet been resolved, please reach out to support@naadam.co with order details and our Customer Care team will be happy to look into this further.
Thank you again for taking the time to share your feedback.
My sweater is lost in USPS and Naadam…
My sweater is lost in USPS and Naadam doesn't have a person available to handle it. I'd gladly spend more and have an actual sweater to weat
3 de diciembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Carolyn,
Thank you for taking the time to leave a review. I wasn’t able to locate your order details based on the information here to look further into this. If this has not yet been resolved, please email our Customer Care team at support@naadam.co and they’ll be happy to assist with locating or resolving the issue with your package.
I would give this company zero stars…
I would give this company zero stars for customer service items that are listed as in stock on their website have huge shipping delays because they claim the item is not available after it’s purchased. You cannot call customer service at all. All communication is due through AI chat. they don’t give you any updates on shipping or delays and shipping. You have to do all the legwork to just receive a pre-written response. Beware do not order from this company unless you never want to receive your item but they will deduct your money from your account as soon as you hit that button. Buy from somebody who has better customer service. I wish I could review the actual item but I never received it.
26 de noviembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Krista,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand the frustration of not receiving clear updates regarding your order status. This is certainly not the experience we want our customers to have, and our team is actively working to ensure these types of delays and communication gaps do not happen in the future.
Our Customer Care team is also always available via email, and we sincerely apologize if it felt difficult to reach someone for assistance.
First Experience with Naadam: Great Quality, but Shipping and Return Policy needs to be reviewed
This was my first time ordering from Naadam, and while it took nearly two weeks to receive my items, I was very impressed with the quality of the sweaters. I had to return one and exchange another for a different size, and Barbie from customer service was incredibly helpful, even making an exception to their return policy, which I truly appreciated.
The overall experience was positive, and now that I know my size (similar to Quince), I’d definitely order from Naadam again. However, I do have some concerns about their return policy—specifically the restocking fee, shipping costs (to and from without min order) and delivery times which could be a bit of a deterrent for future orders.
Overall, I’d recommend Naadam for the quality, but be mindful of the return terms and shipping costs which competitors don’t have.
9 de noviembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Dina,
Thank you for taking the time to leave such a detailed and honest review of your NAADAM experience. During the holiday season, we did experience some delays that impacted our fulfillment times, and we sincerely apologize for the inconvenience this may have caused. While this isn’t typical of the NAADAM experience, our team has been actively working to ensure we’re better prepared for any delays during our busiest times of year.
I'm glad to hear that Barbie was able to assist with your return, and we truly appreciate your feedback on our return policy. We’re continuing to review and improve our return process, and your input has been shared internally.
If there’s ever anything further we can assist with, our Customer Care team is always happy to help at support@naadam.co.
A true test of customer service
Besides that the product is superb, my customer care experience was exceptional! I first ordered the wrong size, reached out to cancel before the product shipped and successfully worked with NAADAM to cancel before shipment. It was a smooth process and most satisfying. I was able to order the correct size with a timely arrival. And I love the product!
6 de noviembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there,
Thank you so much for taking the time to leave a review! We're so glad our team was able to help with your order adjustment and make sure the correct item was sent. We're also happy to hear you're loving your NAADAM piece!
My third experience over 5 years and my…
My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. One product just got cancelled no explanation. 2. The product that was promised as compensation got taken off the order too. Worst customer experience. Never again
11 de noviembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Philipp,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience this holiday season. We understand how frustrating it must have been to face delays, cancellations, and confusion around the items on your order.
This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment. We did check in with our team and it appears the issue may have been resolved, but if things have still not been made right, please reach out to our Customer Care team at support@naadam.co with your order details and mention Trustpilot. Our team would be happy to take another look and help make this right.
Thank you again for bringing this to our attention, and we truly appreciate your support of NAADAM over the years.
Tech Blip Resolved
There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!
15 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Jennifer,
Thank you so much for your kind words! We're glad our Customer Care team was able to quickly catch and resolve the issue with your order. It means a lot to hear the experience felt professional and warm. We truly appreciate you taking the time to share your feedback!
Kind and understanding.
Even though I was past the returns deadline, they were understanding and actually walked me through the process.
20 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Linda,
Thank you so much for taking the time to leave a review on your NAADAM experience! We're happy to hear our team was able to assist with your return and make the process as easy as possible!
The product is very good
The product is very good, and customer service is excellent.
30 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Susan,
Thanks so much for the kind words! We're really glad to hear you're enjoying the product and had a great experience with our Customer Care team. We truly appreciate you taking the time to share your feedback.
They found my third item i order from…
They found my third item.i order from an old email that doesn't exist.
21 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Rob,
Thanks for taking the time to leave a review! We're glad to hear our team was able to assist in locating your order information and get things sorted for you.
Great quality and service
Great quality and service! I love my Naadam sweater purchase and am please with the quality. Fit, color and construction is exceeding my expectations.
I needed service for another item and Rodrigo took care of it with such speed and pleasant interaction that I was blown away. The quick repose and follow up was so great, I wish all online orders would be this quick to resolve.
28 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there!
Thank you so much for your kind review! We're thrilled to hear that you're loving your NAADAM sweater and that the fit, color, and quality exceeded your expectations.
We're also so glad Rodrigo was able to assist you quickly and make the experience a positive one. We'll be sure to pass along your kind words to him.
Thank you again for taking the time to share your experience!
Customer support went above and beyond
Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I ended up ordering 🥰 and will be wearing them a ton.
18 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there!
We're so happy to hear that our Customer Care team was able to assist with your fit questions and that you're loving the items you purchased. Thank you for taking the time to share your experience with us!
Disintegrating sweaters by Nadaam
I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I never even had it dry cleaned and it started to disintegrate.
8 de enero de 2025
Opinión espontánea
Product quality and customer care are exceptional!
The quality of their product is next level! Best cashmere sweater I have ever owned (and I own many). Additionally, their customer care is a 10 out of 10. Evelyn is exceptional.
6 de octubre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Kelly,
Thank you so much for the wonderful feedback. We’re thrilled to hear you’re loving your NAADAM pieces. We’ll be sure to share your kind words with the team. We really appreciate your support!
Making things right
So, I did have a problem with some sweaters. After sharing what was going on, they made it right immediately. Can’t ask for more.
19 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there,
Thank you for taking the time to share your experience. We’re so glad our team was able to make things right quickly for you. We’re always here if you need any help or have more questions!
The sweater I purchased for my husband's birthday
The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'll be ordering more.
29 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Bonnie,
We’re so glad to hear your husband loves his new sweater and that the exchange worked out perfectly. Thank you for sharing your experience and for shopping with us. We can’t wait to help you find more pieces you both love!
Excellent customer service experience…
Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat!
Loving the quality of Naadam sweaters and will purchase obsessively! Quality selection and fun sales along the way. Love the mission.
30 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Pamela,
We’re so happy to hear this! Rodrigo will be thrilled to know he made such a great impression. Thank you for the kind words and for sharing your love for our sweaters, it means a lot to our whole team. We can’t wait to have you back for your next cozy find!
Excellent products, very responsive service
I purchased a sweater from this organization and the “Shopify” payment app moved too quickly to closing the deal before I could change the shipping address, resulting in the product being delivered to my Summer address. When I contacted management about this, they were extremely accommodating and offered me a code for a substantial discount for a future purchase. This company has excellent products. I wish they would abandon Shopify for their payment functionality, but found their response to the difficulties. This app created to be very satisfactory.
18 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi David,
Thank you so much for taking the time to leave a review about your NAADAM experience! I'm so sorry your shipping address couldn't be updated in time. It looks like your order was placed using Shop Pay, which saves your information for a faster checkout. I completely understand how frustrating it can be when that goes through before you can make a change.
I’ve passed your site experience feedback along to our team and we really appreciate you sharing it. Please don’t hesitate to reach out if there’s anything else we can help with.
Good Karma Shopping!
Great company. Great service. Lovely, timeless pieces. Good karma shopping with great prices!
22 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Meredith,
Thanks so much for your kind words! We’re so happy you love the pieces and your experience with us. We’re always here if you need anything in the future!
Multi year buyer
I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and the quality. Customer service keeps buyers aware of when items are shipped and they follow through on any questions.
25 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Sheryl,
Thank you for being such a loyal customer! We’re so glad you’ve been enjoying NAADAM over the years. We truly appreciate your support and look forward to many more seasons together!
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