I would give them a zero if possible. I ordered two v neck sweaters from them, neither on sale. Because I did not meet the minimum cost for free shipping, I had to pay the $9.95 shipping. When I rece... Ver más
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Consulta las opiniones de los clientes
One of the BEST customers care service I have ever experienced. Any doubt along the way of the purchasing they are there for a personal help so you feel comfortable until your item arrive into your h... Ver más
Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. C... Ver más
I have not received my ordered items yet, so at this point I can only speak to Naadam’s exceptionally good customer service. I realized after I placed my ordrr that I had ordered the incorrect size. I... Ver más
Información sobre la empresa
Escrito por la empresa
At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
Información de contacto
10012, New York, Estados Unidos
- support@naadam.co
- naadam.co
2,9
Medio
252 opiniones
Ha contestado el 29% de las opiniones negativas
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Oh, no! Wrong size
I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply from Barbie, Customer Care Agent. She retrieved my order number and gave me instructions on how to proceed with returning the sweater for exchange. It was so easy!
18 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Ellen,
Thank you for taking the time to share your NAADAM experience. We’re so glad Barbie was able to help quickly and make the return process easy for you. We’ll be sure to share your kind words with her!
Return process is unnecessarily…
Return process is unnecessarily combative and complicated. Sitting on products I don’t quite like and not able to exchange the brand new items for another Naadam product in their system, even know the products are eligible for exchange. Disappointing. Won’t buy from them again.
21 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Marisa,
I’m sorry to hear you were disappointed with your experience. After reviewing your order, I see it was placed under our Original Sweater promotion with Wirecutter, which was advertised as exchange only. That said, I completely understand how this could have felt frustrating, and I truly appreciate you taking the time to share your experience.
We never want our customers to feel stuck with something they don’t love. While we do our best to make our return and promotional policies as clear and visible as possible, your comments are very helpful, and I’ll be sure to share them with our team as we work to make the process smoother.
Returns/Exchanges
I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrific. When I spend money on something, I appreciate a vendor who cares about customer satisfaction. I hope the sweater becomes available in my size, I am on a notification list if and when it does. This was my second purchase from Naadam - a great on line shopping experience. Thank you. Kathy Felt
8 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Kathy, Thank you so much for sharing your experience. I’m glad to hear the return process was easy and that you felt taken care of – that’s always our goal. Once the sweater you've had your eye on is back in stock, you'll receive a notification to your email, but in the meantime, don't hesitate to reach out to our team if there's anything we can assist you with!
Poort Quality - Horrible Customer Service
This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly transparent. The customer service is less than helpful - and the return functions on the website do not work without multiple attempts. Never again.
17 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Cassandra,
I’m so sorry to hear about your disappointing experience with both your NAADAM order and our service. That’s never the impression we want to leave!
I wasn’t able to locate your order or Customer Care history based on the details provided. If you could email us directly at support@naadam.co with your order number, we’ll be able to review your order and help resolve this for you as quickly as possible.
Thank you for taking the time to share this feedback!
All Winter Long
My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get. The quality is AMAZING and just straight luxurious! I own a handful of cashmere pieces from different brands and price ranges, and these are hands down the ones I know I’ll keep reaching for all winter long. Love that they offer different ranges and hit all price points too.
7 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there, Thanks so much for your kind words! I’m so happy to hear your sweaters are keeping you cozy now that it’s getting chilly, and even better that they’ve become your go-to pieces. We love being able to offer a range of styles and price points without losing out on quality, so it means a lot to know that really stands out for you!
I cannot say enough good things about…
I cannot say enough good things about Naadam! First off, their styles and quality are both classic, contemporary and effortlessly chic. What really sets them apart also is their incredible customer service. I ordered two sweaters for my trip to Ireland and I was worried they wouldn’t arrive but Naadams customer care team monitored my shipment and got it to me in time! I’m a forever Naadam fan!
10 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Jennifer,
Thank you so much for this wonderful review! We’re absolutely thrilled to hear you love the styles and quality of our sweaters, and it makes us so happy that our Customer Care team could ensure your pieces arrived in time for your trip to Ireland. We’ll be sure to share your kind words with them!
We’re so lucky to have you in the NAADAM community, and we’re excited for you to enjoy your sweaters on all your adventures, and your cozy days at home too!
Naadam has a very poor and expensive…
Naadam has a very poor and expensive shipping and return policy. The sweater I purchased was very short in the sleeves. It cost 9.50 to originally ship it, and $12.75 to ship it back. The poor sizing and poor service make this a risky online shopping experience.
6 de septiembre de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Mary,
Thank you so much for taking the time to share your feedback about your recent NAADAM experience. I’m truly sorry to hear it wasn’t a positive one.
While we do have a return fee of $12.75 per order, there are a few ways to avoid this fee: exchanging for another size or style, opting for store credit, or using our Shop Now feature (which even gives you a bonus credit toward something new!). I apologize if this wasn’t clearly outlined in our return policy or portal.
On sizing, we know it can sometimes be tricky, which is why we offer detailed guidance for each product as well as our “Find My Size” tool, which provides personalized recommendations based on your measurements. And of course, our Customer Care team (support@naadam.co) is always happy to help with specific sizing questions.
I really appreciate you sharing your thoughts as it helps us improve. I also understand someone from our team has already been in touch with you directly, but please don’t hesitate to reach out if there’s anything else we can do!
first time order with Naadam I…
On my first time order with Naadam I made a mistake in sizing on one of three items. My item was clearly marked Final Sale, but I contacted Naadam anyway in hopes I could trade for another size. To keep my business, Naadam graciously allowed a one time only exchange for the correct size. Response time and attention to my concern are appreciated and will keep me as a repeat customer.
17 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Pamela, thank you so much for sharing your experience with NAADAM and our Customer Care team! Mistakes happen, and I’m glad we could accommodate this one time courtesy exchange to ensure you received the right size.
If you ever need help with sizing or fit in the future, our team at support@naadam.co is always happy to assist, and you can also use our on-site 'Find My Size' tool. I hope you’re loving your new pieces!
Kept working to make it work
Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a problem with the sewing on the waist. I contacted Naadam and they worked with me to find a perfect solution to the issue. Quick response and loved their flexibility to make it work.
15 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Margaret, I’m so sorry there was an issue with the pants you ordered, but I’m glad we could find the right resolution together! Thank you so much for taking the time to share your feedback – we’re always here to help. I hope you’re loving your new pants!
Sizing varies between items
After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, those three items were much, much larger. (I ordered the same size for all items.) Unfortunately the three additional items were "on sale" so I couldn't return them So be careful with the sizing from Naadam. They vary widely by product, in my experience. Otherwise, I like the product.
16 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Paul, Thank you so much for taking the time to share your feedback with us. I’m glad to hear you’re enjoying your Original Sweater, but I’m really sorry the sizing on your other pieces didn’t meet your expectations. We know how frustrating it can be when fit feels inconsistent across different styles.
If you haven’t already, please reach out to our Customer Experience team at support@naadam.co and mention Trustpilot, we’d love the chance to look into this for you!
Competent and Professional
My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timely manner. Both contacts were professional and kind
8 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi, Thanks so much for sharing your experience with NAADAM! We appreciate you taking the time to leave this review and look forward to helping you again whenever you need us!
The sweaters did not look like they did…
The sweaters did not look like they did on the website. After I wrote an email complaining and requesting a waiver of the return feethey still sent me back a generic response just telling me that I have to pay $12 for a restock fee. Lousy customer service. I would never order from them again!!!
11 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Sara,
Thank you for sharing your feedback. We’re sorry to hear the sweaters didn’t meet your expectations and that you felt our response was not helpful. We always strive to provide clear product images and descriptions and to support our customers throughout their entire experience.
Regarding the return fee, this can be avoided through exchanges, store credit, or by using our Shop Now feature. I apologize if this wasn’t clearly explained in our return process. That said, we completely understand your frustration and want to make this right.
A member of our Customer Care team will be reaching out to you directly soon.
Thank you for your patience and for giving us the opportunity to improve!
BEST COMPANY! BEST PRICE/QUALITY!
BEST COMPANY! BEST PRODUCT! BEST PRICE!
I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their customers. I had a very small product issue and expected the usual back and forth you get with most companies. INSTEAD… their team jumped in immediately, solved the problem on the spot, and made the entire process effortless. Meredith was outstanding.
The quality of their clothing is by far the best, BY FAR. It is soft, durable, and made to last. Somehow they offer it at a price that feels like a steal for what you are getting compared to the other luxury brands… but… real difference is the people. Every interaction I have had with Nadaam has been warm, professional, and genuinely caring… genuinely! They did not just check a box to fix my issue. They continuously went above and beyond to make sure I was happy and it is rare to find that level of service anymore. I am super grateful and now trust them more than ever to keep providing the best products and bring them to us!
Between the product, the price, the quality, and the best customer service I have ever experienced, I am a customer for LIFE! I am on the website every season for new products and new colors…and looking forward to the pop up store in Venice near me!!! Keep creating NADAAM! - Matthew (Los Angeles)
8 de agosto de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Matthew, We’re thrilled to hear our clothes are hitting the mark on quality and comfort, but even more grateful that our team could make the experience easy and personal for you. That’s exactly what we strive for every time.
Knowing you trust us and are excited for each new season means everything. We’re just as excited about all the new styles coming and opening our pop-ups so customers like you can experience NAADAM in person. Here’s to many more seasons together!
Scam, Fraud Company.
I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvious that their warehouse lost the return or didn't scan it in because the tracking shows it was delivered to them on July 5th. It is no August 7th and still no refund. It's absolutely ridiculous that I will have to file a credit card dispute to get my money back when I followed their returns process exactly and used THEIR return label that they issued to me.
5 de julio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Amelia,
Thank you for reaching out and sharing your concerns.
Please note that your return was never received at our warehouse, but we do have an open claim with USPS that was initiated following your initial contact with our Customer Care team on August 4th.
We take all returns very seriously and are committed to maintaining the integrity of this process for all our customers.
Thank you for your patience and understanding.
I've been buying from Nadaam for about…
I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently I wanted to return but, was not able, I sent an email to support and they got back to me in a few hours explaining, very nicely and professionally, that it was a final sale item and not eligible for a return. I didn't notice that at first on my receipt so looked again, and yep, it was stated right next to the picture of the item. It was a great deal on the t-shirt so I didn't mind and appreciated them getting back to me so quickly. Customer service is on top of things.
9 de julio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Kris, Thank you so much for the kind review and for being a loyal customer over the years! We're so happy to hear you love the fit and quality of our pieces, and that our team was able to help quickly. We always try to make things as clear and smooth as possible, so it means a lot to know you felt supported.
NAADAM is my favorite Cashmere of all…
NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman!
You take great care of the precious goats too!
NAADAM is the finest quality!
The representatives respond immediately and resolve my concerns!
24 de julio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Janet,
Thank you so much for the kind words! We’re truly honored to be your favorite cashmere of all time. It means a lot to hear that our story and mission resonate with you. Thanks for being part of the NAADAM community!
Great customer service
Great customer service! Thank you so much:) Cheers, Claire
21 de julio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Claire, Thank you so much for taking the time to leave a review and share your experience with NAADAM! We truly appreciate it. We're always here to help and answer any questions you have!
Free Shipping Is Not A Real Thing
I did not like the fact that free shipping was clearly and repeatedly offered if my purchase was $175 or more. However when I moved from the cart to final check out an additional fee of nearly $5 was added for safe shipping. There was no way to eliminate this fee. From my perspective this is false advertising and when I have that experience it angers me. I did contact customer service and was put in touch with a human who removed that charge and was very pleasant and helpful to work with. I filled out a survey regarding his service and gave him 5 stars.
24 de junio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Cindy,
Thank you for taking the time to share your experience with NAADAM. I’m sorry to hear that the advertising around our free shipping and Shield protection felt misleading. That’s certainly not the experience we aim to create. We’ve recently updated the opt-in feature for Shield, and I’ll be sure to share your feedback with our team as we continue to improve.
That said, I’m so glad our customer service team was able to step in and resolve things quickly for you! If there’s ever anything else we can help with, please don’t hesitate to reach out. We truly appreciate your feedback and support!
⭐️⭐️⭐️⭐️⭐️ NAADAM team was…
My experience with the NAADAM team was both pleasant and efficient. Providing answers and solutions to inquiry.
20 de junio de 2025
Opinión espontánea
Respuesta de NAADAM
Hi Terrence,
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team was able to provide you with helpful and efficient support. If you ever need anything down the line, please don’t hesitate to reach out!
The good and bad
I liked the price (I got at 50% sale), and warmth. This was for their highest-end cashmere hoodie. However the seams under the arm started opening up after 3 months of use -- and my use was only while sitting at my desk working at home. So this was disappointing. I would have been even more and REALLY upset if I had paid full price.
27 de febrero de 2025
Opinión espontánea
Respuesta de NAADAM
Hi there,
We’re so sorry to hear that your NAADAM hoodie didn’t meet expectations. That’s not the quality we stand for, and we truly appreciate you bringing this to our attention. While I wasn’t able to locate your order in our system, our support team would love to take a look at this. Please reach out to support@naadam.co with your order details and photos of the issue, and we’ll be happy to take a closer look.
Thank you for your feedback!
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