North American Learning Institute Opiniones 30

I really enjoyed the anger course material and their support staff have been the easiest to work with I appreciate it so much! Thank you!!

Not Accepted by Probation Officer – Ridiculous Refund Policy

I didn’t even take the course, and this company still made it hard to get a refund.

I signed up thinking it would meet a requirement from my probation officer. Before starting, I asked my PO if North American Learning Institute was acceptable. They told me no—it’s not on their list and they don’t recommend it.

When I contacted NALI for a refund under their “100% money-back guarantee,” they told me I needed written documentation from my probation officer proving it wasn’t accepted. An email showing my conversation with the officer wasn’t good enough. Like my probation office has time to write a formal letter just so I can get my money back? Seriously?

This is a trap for people trying to do the right thing. They promote this refund policy, but make it nearly impossible to use. If you’re on probation or have court-ordered requirements, don’t waste your time or money here. Ask your PO or court what’s actually accepted before giving NALI a dime.

The customer service team was very helpful and the course was easy to use. Very satisfied and would refer others to this course :)

Totally unprofessional scam site, surprised they are allowed to offer CEUs given how vague, poorly written, and poorly supported the information was, especially about an issue as serious as domestic violence. The first two references were from a website lacking any legitimacy (no research, no names or institutions attached to the site even, advertised celebrity news (inspyr.com)). In one section, the course suggested that getting friends together to tell the abuse victim you all thought she was "just stupid" would be a helpful intervention. Lastly, the material consisted of 139 paragraphs, which took at most 1.5 hours to read, but requires you to review the material for 12 hours to get the certificate. It's insulting to the consumer and, more importantly, does not provide any actually useful information for social workers to address domestic violence. Chat GPT could do a far better job.

The course was very informative, but why do y'all charge for more hours with no more information on the subject.

So, NJ court ordered me to take counseling for anger management from a DV case that happened earlier this year... I started off doing therapy sessions with my therapist which I couldn't afford anymore lol.
So, they wound up telling me to look for a course online, that comes with an AM completion certificate. So I chose here.
A lil hesitant at first because I saw all of the negative reviews... especially the court ordered reviews that didn't work. But fortunately enough, the judge accepted it!! That being said, my case was dismissed and record will be expunged. Thanks NALI!

The anger management course is super shady! The material takes an hour to get through for the 16 hour course but you have to stay on it for the full 16 hours. My son kept having to click through and read and reread the same sections for 16 hours straight! After about 5 hours in, it signed him out and lost all of the work done! Not to mention he was double charged for the course. Do not use this company for your classes if they are court ordered!

Class is not legit. Lacks information. Dont waste your time. Not recognized AVOID THESE SCAMMERS

I was a customer and have Proof, response was a LIE.

Received this text today 12/6/2024

" Hello John,

Senior management reviewed your Trustpilot review and has approved reimbursing you for the course, if the review is removed.

Please reply to this message and we will process the refund for your 8-hour Anger Management Class once the Trustpilot review has been removed."

Cynthia

"Customer Service
North American Learning Institute
Phone/Text: (888) 338-8855
Email: help@ nalearning.org
https:// courseforcourt.com/
https:// courseforwork.com/
https:// nalearning.org/"

Was Asked to be removed. Long story short just recommend health dept. Initial reply was misleading with incomplete message transcript.

UPDATE 02/01/26
On 01/28/26, the company falsely accused this review of defamation and reported it to Trustpilot in an effort to have the negative review removed. The review was temporarily taken down during Trustpilot’s review process. After Trustpilot’s independent assessment and review of supporting documentation, the review was reinstated in full, confirming it complied with Trustpilot’s guidelines and that the defamation allegation was unfounded.
DO NOT RELY ON THE ADVERTISED “refund if not court accepted” guarantee. My experience is documented below.

Factual record
1. I was a paying customer who completed the course in full.
I enrolled, paid, completed the course, and was issued a completion certificate. Proof of purchase and certification exists and has been provided to Trustpilot. Any suggestion that I was “never a customer” is false.
2. The course was not accepted by the court. At the time of purchase, the course was represented as meeting court requirements. The alleged jurisdictional limitation was raised only after course completion and submission of the certificate.
3. The advertised refund guarantee was not honored.
After the course was not accepted, I requested a refund. The company refused to issue a refund even after I obtained and provided a court order confirming non-acceptance.
4. No refund was issued by the company.
Any reference to “assistance” or “transfer of payment” did not resolve the issue. Resolution occurred only after my credit card issuer reviewed the documentation and processed a chargeback.
5. Claims that written confirmation was required are contradicted by the record.
Written proof of non-acceptance was provided, including a court order. The refund was still denied.
6. Disputing my status as a customer is demonstrably false. Payment records, course completion, and issuance of a certificate — all submitted — directly contradict the company’s claim that I was not a customer.
7. Public explanations have shifted over time.
Earlier responses disputed my status as a customer; later responses reframed the issue as jurisdictional. None addressed the refusal to honor the advertised refund after formal proof of non-acceptance was provided. (The company has edited responses overtime on Trustpilot)
8. Irrelevant matters were referenced.
Any reference to a DCFS matter is factually inaccurate. That matter was dismissed and was not pending at the relevant time. It has no bearing on the non-acceptance of the course or the refusal to issue a refund.

Conclusion

The course was not accepted. A refund was requested and denied. The company did not issue a refund. The refund was issued by my credit card provider through a chargeback. That outcome directly contradicts the advertised “money-back guarantee.” The factual record stands. In addition, the company had falsely accused of defamation. When considering working with this company I strongly recommend reading this review with consideration.