Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... Ver más
La empresa ha respondido
Localización
Cambiar localización97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
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Consulta las opiniones de los clientes
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
La empresa ha respondido
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... Ver más
La empresa ha respondido
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Bolton
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, Reino Unido
- 01204-235-168
4,5
Excelente
375 opiniones
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Wrong windscreen ordered at first…
Wrong windscreen ordered at first appointment . No apology.
2nd appointment , broke rear view mirror. No apology.
16 de julio de 2024
Respuesta de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Wrong windscreen
Wrong windscreen, unprofessional, quick to take your money but can't do their job, waiting on the correct windscreen to be fitted, driving with warnings on dashboard
8 de julio de 2024
Respuesta de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Great service, fitted well, no problems on day of fitting, any questions answered by staff and approachable.
Only issue would be my original appointment got cancelled and rebooked several days later, created an inconvenient delay, which effected my work schedule and access to a car. Due to the delay that happened and the rebooking of the original appointment planned. Otherwise 5 stars would have been given.
2 de julio de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
friendly staff polite and great work
17 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Technician damaged both top trims and…
Technician damaged both top trims and left without notifying me. A week later part of the trim was hanging off.
Waiting for the area manager to contact me.
I have let customer services know and waiting for a response!!!
11 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention.
Kind regards
National Windscreens
Very easy to deal with
Very easy to deal with, guy came to me and dealt with windscreen very professionally, 5*
17 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Terrible service
Terrible service. Canceled an hour before the appointment then rescheduled it for eleven days later. Left me without a car.
I rang head office and they were gong to get the local branch manager to ring me, he never did.
Local branch would not answer the phone so there was nothing I could do.
They have your business automatically through the insurance company so don’t need to do customer service as you can’t go elsewhere.
9 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Damaged to trim
Nice guys. Screen fitted but the plastic trim pillars in my £21,000 van were forced back on in incorrectly and are damaged. They are no longer safely attached as the fastening clips are now damaged. Tried yo call the shop to discuss but number not accepting calls.
I’m not very happy about it and would really like it fixed/ replaced.
10 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
No communication whatsoever over a 2…
No communication whatsoever over a 2 week period. I had to constantly ring and ask what they were doing and when.
7 de junio de 2024
Respuesta de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service
24 de mayo de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Disappointed and lost a full day at work
Booked a morning slot between 8am and 1 pm and had taken the morning off work as they were due to arrive at my home address. No show all morning then received a call at 1.10pm saying they believe I had an appointment this afternoon. I explained I had booked a morning appointment but no apology. Then informed they could not come to my address as it had started to rain. Outcome was I had to cancel meetings in the afternoon and take my car to them losing a full days pay. The work itself was completed well when it was eventually done.
16 de mayo de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The fitters couldn't come put to me…
The fitters couldn't come put to me because of the weather so I took the car to their garage, great service, very friendly
15 de mayo de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great staff, poor appointment booking system
The staff were great and my windscreen was replaced in an hour when I eventually got it done. However, the mishap on their system that meant my initial appointment didn't go ahead at home and the need to travel out to the premise due to rain was a hassle and lead to an extra week and a half with a chipped windscreen.
15 de mayo de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly service
Fast and friendly service, the guy thoroughly explained to me what I could and couldn’t do after it had been done. And explained what I could do if any problems.
1 de mayo de 2024
Respuesta de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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