Professional approach to the job and courteous with the client

Great they came to my house at the time they gave great communication from the fitter

Never in my life have I dealt with a company with this level of incompetence.
Booked a repair through my insurance company knowing full well and instructing them that it was unrepairable.
The technician turned up at the house and said it cant be repaired!
Booked another appointment to get it replaced. Took a day's holiday as I was supposed to be working that day. Got a phone call from the technician asking if I had a garage because it was raining. When I told him I didn't (like 90% of the UK population) he said unless I could provide cover from the rain he couldn't carry out the replacement. When I asked why he didn't have a pop up gazebo like RAC, AA, Autoglass, Halfords etc he said "we keep asking for one but they won't buy us one?
So the appointment was cancelled.
I then rang hull depot and tried to understand how they were ever going to carry out the repair if they were going to cancel every time it rained? Especially as its rained every single day for the last 4 weeks.
In desperation I agreed to make a 15 mile trip to their depot in Hull today at 1pm. On my way there I get a phone call saying the replacement screen couldn't be fitted because "it was faulty and delaminating and the fitter should have realised when he came to your house to fit it"
Needless to say I wasn't happy and the appointment was again cancelled. Having moved my day off once and used up 2 days annual leave and wasted my time plus money on diesel I asked if a manager could ring me as to how we were going to resolve this.
No phone call just an automatic text saying my appointment had been rescheduled for the 23rd! What time? God knows? Where? The depot or my house? God knows?
Plus im on nights the night before and im not wasting another days holiday.
If its at my house what happens if its raining again?

The fitter was very helpful and pleasant.He did an excellent job and very efficient.

My appointment was cancelled at 8.10 en route as the glass hadn’t been delivered. I had to book a day off work, then a second day off when the glass hadn’t been delivered arrived. £400 down

Great service great staff

Excellent service and engineer, highly recommend

My Defender was all done within a couple of hours if that. Top service , Too job , Too lads

I am pleased with the quickness of replacing my car windscreen. Everything was done professionally and was able to collect my vehicle is a short time. I can now drive the car with having to worry about the crack on passenger side.

Good service and communication

Adam has been very professional sorting out my RR windscreen replacement timely

Left broken glass in my door panel, didn’t leave job tidy, poor workmanship fingerprints all over my new installed window.

I never do reviews. And using the windscreen team isn’t something anyone ever plans to use especially when it’s not your fault. But the team especially Lee couldn’t have been more supportive at my local branch in hull. He sorted my booking completely between Christmas and job done promptly so I could be back for school run, little things. But big to me. Recommend hugely. We never praise good service or people enough.

Great customer service right from booking to fitting. Guy on the phone was very professional and very clear with booking instructions ect.

Guy who I was greeted with was polite professional and nothing was a problem quick service and not a single problem with windscreen since. I would highly recommend 10/10 for sure 👌

They was a slight issue with the windscreen being much bigger then the company thought and wouldn't fit in their van I was asked if I could travel to Hessle to get the job done which I could not because I was at work that day I booked in for it to be done in my works car park the gentleman on the phone had no issues with this what so ever and gave reassurance he would sort it 😀 which he did immediately!

The guy who came to replace our broken windscreen - called MATT - was fantastic and kind. He did a great job and we are pleased with what he did. He is an asset to your organisation.

Great service , very professional

No fuss, easy booking through insurance. Good communication throughout.
Appointment to suit me.
Did a great job

Great experience with them from start to finish

The staff at the Hull branch were fantastic, updated me early in the day and worked quickly and efficiently. Only down side was that when the job was booked, National Windscreens booked it as a one man job when it was a two man job. This meant that my appointment to be done at home in the morning meant I had to go to the branch in the afternoon, which really wasn't helpful!
Would have been 5 stars if it weren't for that and this is in no way a reflection on the fitters, who did a fantastic job.

It was easy to arrange the repair. Matt the technician was very helpful in telling me when he would arrive. He was very pleasant and efficient.