I was told to come to the garage at 12pm. I was just just before that, and was told it will take 2-3h or maybe 4h. I went for a lunch and I came back to see a progress at around 1.30pm, the van wasn't started yet. They started after 2pm and it was handed to me after 4.40pm. Also I think the windscreen quality is not the best, it is catching dust and any small particles when driving. Didn't have that issue before with original one.

Absolutely terrible experience.
Waited 4.5 hours and technicians couldn’t get my windscreen wipers to work once eventually fitted a new windscreen. Took the car without them working and called out land rover assist. They came to my house and discovered the wire connecting the wipers had been damaged. They repaired it (at my cost). 2nd long and painful experience at this branch. Will never use them again even if my insurance demands it.

Prompt and professional response
A very good job done

The engineer just didn’t turn up, waited in all day with no explanation. I had to up twice to get rebooked.

No issues with the actual windscreen replacement, but rather with the time for the work.
I was told it could take up to four hours, implying it would likely take less. In fact it took five hours and I arrived before the requested booking time.

Great service. Professional staff

Staff members are very polite and always provide excellent service

They were so kind and quick. Wasn’t any problem. Thank you

Very happy with the service the staff are friendly & helpful. Was done on the time they said. Only issue was that it wasn't a genuine windscreen but thats down to my insurance company.

Really quick service! Friendly staff. Large waiting room with WiFi and tea/coffee making facilities so you can work whilst you’re waiting.

What an absolute masterclass in incompetence! I genuinely didn’t think replacing a windscreen could turn into a multi-day saga, but congratulations — you proved me wrong.

I patiently waited nearly four hours for the replacement. Nothing wrong with that. But out of those four hours, a solid two were spent watching your technicians battle with calibration like it was some sort of high-stakes rocket-launch procedure. They eventually handed the car back to me, but before I even put it in gear, the dashboard lit up with fault messages. Impressive work.

So back the car went, and you spent another two hours trying to fix what you should’ve done properly the first time. The next day? Same fault messages. Brilliant. I called your garage three times, and three times I was fed the classic “someone will call you back.” Spoiler alert: nobody called.

The following day I called again (at this point, I’m basically doing your job for you), and suddenly I’m told the entire windscreen needs to be replaced — something you could’ve figured out, say, at any earlier stage. You needed to “find out where to get one from,” because apparently sourcing windscreens is a surprising plot twist in your line of work. Shockingly, I then actually got a call back and booked the re-do for the following week.

Repair day comes. I drop the car off before 8am. By 10am, I get a call saying it’s ready. Amazing turnaround! Except… no windscreen was replaced. Just another round of camera fiddling and calibration déjà vu.

I take the car home, only to notice tiny pits all over the supposedly "new" windscreen and damage to the silicone seal (or maybe the glass?) above the camera/sensors. Honestly, at that point, I couldn’t even bring myself to call again — I’d already wasted enough of my life dealing with what should’ve been a simple job.

In short: spectacularly bad service, complete lack of communication, technical skills that inspire zero confidence, and a final result that still isn’t right. Well done.

Edited (the following day!): the electrical windscreen heating (defrost) doesn't work either!

Well fitted, clean and tidy and thanks to fitter who took the trouble to remove parking pass sticker and transfer it to new windscreen

Good communication

National Windscreens came when they said they would and fitted a new windscreen to my car, as the chip was to big to repair.

Same day repair

Excellent customer service with very friendly staff, well done.

Great experience the chip in my screen was quickly repaired
A very professional team thank you

Timing was a disaster. Booked in for 8.30, but nothing started until 11.00am. Camera was not replaced, and sticky pads I was given did not work. Very unhelpful.