National Windscreens - Slough Opiniones 

961
•
TrustScore: 4 sobre 5

4,2

562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a second windscreen fiited today at slough after a disastrous 1st one was put in.as soon as I drove away I knew id had a good job done.the acoustics where so much better.id like to personally th... Ver más

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Valorada con 5 estrellas sobre 5

The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Ver más

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Valorada con 5 estrellas sobre 5

Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Ver más

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Valorada con 5 estrellas sobre 5

Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Mantenimiento y reparación de automóviles
  2. también en la categoría
  3. Tienda de cristales para autos
  4. Tienda de reparación de automóviles

Sobre National Windscreens - Slough

Escrito por la empresa

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Información de contacto

  • 562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Reino Unido

  • 01753-415-216

4,2

Muy bueno

TrustScore: 4 sobre 5

961 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(961)

21.868 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Awful all round

I had to wait 10 days for a rear windscreen replacement - i had a msising windscreen not a crack. They finally turned up and didn’t have a windscreen. I then had to wait a further two days and was waiting in for 9hrs having been told from the start of the day i was the next stop and watched the tracker make atleast half a dozen other stops throughout the day.

7 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate you bringing this to our attention. We're very sorry about the delay and the incorrect windscreen. We'll review what happened with the scheduling and parts delivery to prevent this from happening again.

Valorada con 5 estrellas sobre 5

An excellent professional service by friendly people at a very good price.…

National Windscreens replaced a cracked windscreen on my Mercedes van. The booking process was very professional and the 2 technicians were very nice guys who did a great job. Very happy, would recommend.

3 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your feedback and are happy to hear that the booking process was professional and that you were pleased with the technicians' work on your Mercedes van's windscreen. We're glad you would recommend us!

Valorada con 5 estrellas sobre 5

Good

All good and efficient

3 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate you sharing that everything was good and efficient! We are so happy you were pleased with our team's service.

Valorada con 5 estrellas sobre 5

Excellent communication

Excellent communication

1 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Valorada con 5 estrellas sobre 5

Positive Experience

Amazing friendly staff and only had to wait 2 hours 👌was even given some sticky pads to refix my dashcam. Highly recommend.

3 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We're happy to hear that you had a positive experience with our friendly staff! We appreciate your recommendation and are glad the sticky pads helped with your dashcam.

Valorada con 5 estrellas sobre 5

Place available to work while you wait

Place available to work while you wait. Friendly staff and all went well with the Adas tuning

30 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We're happy you had a positive experience and appreciated the workspace and our friendly staff. We appreciate you mentioning the Adas tuning!

Valorada con 2 estrellas sobre 5

The chips in the window look exactly…

The chips in the window look exactly the same. Left feeling that nothing had been done and with no confidence.

1 de abril de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your feedback and time. We're sorry our service didn't meet your expectations, and you felt no improvement.

Valorada con 4 estrellas sobre 5

Po za połamanymi platikowymi zaczepami…

Po za połamanymi platikowymi zaczepami było super szybka i solidna praca wymiany szyby w ford ranger.Jestem zadowolony👍

30 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Valorada con 1 estrellas sobre 5

Damaged tailgate paihtwork

I took my car into National Windscreens Slough for replacement windscreens front and rear
I asked for replacement seals for both which was agreed
However upon completion the said they couldn't get the rear seal so put the old one back (26 years old original seal) which didn't fit
I had waited for five and a half hours so I didn't check anything until the next morning when I discovered the paintwork on both sides of the tailgate was damaged
I took photos and sent them in and copied in the insurance company
National Windscreens Slough said it was done prior to them fitting the screen in spite of my photos showing pristine primer underneath the damaged paintwork
They are still in denial so the case in ongoing

12 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

Hi

Thank you for taking the time to review your recent experience.

Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.

Following your feedback, we will review our process to see where we can make any improvements.

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Valorada con 5 estrellas sobre 5

Easy to arrange and the drop off and…

Easy to arrange and the drop off and pickup was good the worker even waited for me to arrive after the office had closed

21 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We're happy to hear that arranging your rental was easy and that our team ensured a smooth drop-off and pick-up, even waiting after hours for your arrival. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5

Great customer service.

Upon arrival I was warmly greeted by reception staff and told the repair should take about 30 minutes. However, after 5 minutes my technician, Reece, came to inform me that the stone chip was very minor and had not actually penetrated the windscreen. As such he indicated that a specific repair wasn't necessary and I could be offered a reimbursement of my £20 co-pay. However, as the vehicle belonged to my elderly mother, Reece offered to smooth out the impact site and reduce the visible spot as much as possible in lieu of the refund. 15 minutes later, once Reece was done, it was virtually impossible to identify the initial impact spot and I was on my way. Additionally, Reece stated that if I had any further concerns to please call back.
Great job, Reece and everyone at National Windscreen - Slough.

26 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate you sharing your experience. We're happy to hear that the staff provided excellent service and resolved the situation effectively, especially regarding your mother's vehicle. It's great to know the repair met your expectations. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Excellent workmanship very happy with…

Excellent workmanship very happy with the service received.

23 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your positive feedback! We are so happy to learn that you were very happy with the excellent workmanship and service you received.

Valorada con 5 estrellas sobre 5

amazing very fast

amazing very fast, nice waiting area where you can do work as you wait for your car + a little play area for children if you dont have a baby sitter

25 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We're happy to hear that you enjoyed your experience with our fast service and comfortable waiting area! It's great to know the play area was helpful. Thanks for your feedback!

Valorada con 5 estrellas sobre 5

Company Van windscreen replacement

email & text communication good. A special mention to Val in reception who had to re-arrange repair verbally due to repair engineers staff sickness.

Very professional.
Preferred supplier through our insurance company but would use again independently.

19 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your positive feedback and are so glad the email and text communication was helpful. We're happy to hear that the rearrangement was handled professionally. Thank you for your recommendation; we appreciate it!

Valorada con 5 estrellas sobre 5

Staff were Responsive and friendly

Staff were Responsive and friendly. Task completed on time and in good quality.

So caring that we had a common room for me to wait for the job completion as the place was quite isolated and I did not have other transportation ready.

19 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your positive feedback! We're happy to hear that you found our staff responsive and friendly and that the task was completed on time and to a high standard. We're also glad you appreciated the waiting area.

Valorada con 1 estrellas sobre 5

Booked a home appointment

Booked a home appointment. Got a call on the day, techincan off sick they had a appointment at 11am it would take 2 hours. When I arrived I was told running a bit late.... 4 hours later I get told the job is now done. When I got to my car they hadn't even bothered to lock it. Not the best customer service

18 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We regret your appointment was delayed and took longer than expected. We're also sorry to hear about the car being left unlocked. We'll review this situation to improve our service. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk

Valorada con 5 estrellas sobre 5

Staff were very friendly and efficient

Staff were very friendly and efficient. Even charged my cars battery as it had gone flat after I had the car broken into. They also cleared all the glass which had got everywhere inside.

12 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We appreciate your positive feedback! We're happy to hear that our staff was friendly and efficient. We're also glad they went the extra mile by charging your car's battery and clearing the glass.

Valorada con 5 estrellas sobre 5

he did qs good manner

13 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We are happy you found the service satisfactory and appreciate your feedback.

Valorada con 5 estrellas sobre 5

Top class and professional 👏

Absolutely brilliant service. Professional.
Thank you .

6 de marzo de 2026
Logotipo de National Windscreens - Slough

Respuesta de National Windscreens - Slough

We're happy to hear that you had a brilliant and professional experience. Thank you for your positive feedback; we appreciate it!

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