This company sent me a letter about unclaimed funds. Happily they were correct. I went to moneysmart.gov.au and searched through the ASIC site, then through all the state registries linked from... Ver más
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Consulta las opiniones de los clientes
Thank You NCS! We had written off any chance of receiving any monies back from a failed company we had invested in many years ago. Then we received a letter from NCS advising us that we could be enti... Ver más
La empresa ha respondido
Your agent is professional, respectful, trustworthy, patient & very courteous. I was at ease, knowing the processes & proceedures broken down for me, which were clear & easy to understand from the... Ver más
La empresa ha respondido
Would have scored 5 stars if FULL amount of monies owing was paid to Robert, as he was and still has 100% of said trust fund, despite Genders and then my name on title. I was concerned re the amount... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Australia's biggest and most experienced Unclaimed Money Agents
Información de contacto
Po Box 3093, Erina, 2250, Australia
- 02 8003 7256
- mpratt@nationwideclaims.com.au
- nationwideclaims.com.au
4,5
Excelente
391 opiniones
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Helpful service
Letter sent to me explained all matters in adequate detail. When I phoned about an issue the respondent was friendly and helpful.
11 de marzo de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thanks Kim. We do our utmost to make what can be a complex process as simple as possible. We see ourselves as working for you and that it is always about what is always in your best interest.
Regards Maurice
Great work, Hassle free, They do all the work
Great work, No Hassles they did it all, just had to provide proof now I'm over $2500 better off than before, cheers Nationwide Claims Services.
11 de marzo de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Hi Frank
Thank you for taking the time to provide feedback on your experience. It is great to hear that you found the process was easy for you. We have been doing this for more than a decade now and my staff are very good at what they do.
Kind regards Maurice
Thanks for retrieving misplaced share…
Thanks for retrieving misplaced share dividends and interest. It was a hassle free service and a very welcome financial boost when the Chegue came in the post.
Thankyou Chris Thankyou
28 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Hi Jan & Chris
You are very welcome. Particularly at this time of financial uncertainty, it is much better for you to have the funds than the government!
Glad we could help.
Maurice
I found the whole experience so easy!
I found the whole experience so easy!
I had my suspicions when I first got the letter in the post but what eased my mind was that they were not asking for any bank account details or personal information online. I looked up Nationwide Claims Service website and felt sure this was ok. I work in IT and security is an absolute priority for us and our clients so I filled out the paperwork and sent it back within a couple of days.
The whole process was smooth, except for one small hiccup. I couldn't find evidence of living at a previous address that was quoted by NCS but when I went back to them to say I was unable to get any confirmation, they said that they'll see what they can do from their end and were able to resolve it within days (great service).
24 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Dear JA,
Thank you for your five star rating of our service. Our website aims to provide as much information as possible for our clients on the recovery process re their lost funds. The website also encourages our clients to look up Trust Pilot, an independent client review service that we have engaged, to provide peace of mind as to the integrity of NCS.
In a former career, I was an IT Manager, and thus, I am also very mindful of the security of our client's personal information. Thank you for acknowledging the efforts we go to in assisting our clients in promptly obtaining evidence of former addresses.
Kind regards
Maurice
I was very happy in the way NCS handled…
I was very happy in the way NCS handled my affair
20 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Kenneth for your positive review of our services. We are glad that you were happy with the manner in which the claim to recover your lost funds was handled by NCS.
Kind regards
Maurice
Professional and quick and pleasant to…
Professional and quick and pleasant to deal with.
20 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Linda for your five star rating of our services. We aim as a business is to be highly professional in all our dealings with clients and the government agencies who mainly hold the unclaimed funds. We also aim to be quick and helpful to our clients as we move through the claiming process.
Kind regards
Maurice
I was lazy they chased me
I was lazy they chased me, assisted and sent a cheque swiftly. Unbelievable , reliable service , good work keep it up.
20 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Dear Mukhtar,
We make no apologies for the persistence that we bring to our services, in seeking to reunite our clients with their lost funds. Your positive comments about about services are much appreciated.
Kind regards
Maurice
I can’t thank you enough for what you…
I can’t thank you enough for what you did in finding the lost money, your service is impeccable 😀👍
13 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Lynn for your positive five star rating of our service. We are very happy that you found our service to you to be impeccable. It is useful for you to note that we also gain a sense of satisfaction when we are able to reunite clients with their lost funds, rather than just allowing the lost funds to be eventually absorbed into government revenue.
Kind regards
Maurice
I am very happy with National wide …
I am very happy with National wide Claims Service.
I receive the money and they collect the correct fee .
Easy to communicate and trustful service.
i wouldn't have this money back without them..
13 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Beatriz for your five star rating of our service. We appreciate your feedback, especially your comments that you were very happy, you found communication with NCS easy and our service was trustworthy.
Kind regards
Maurice
In all honesty
In all honesty, when i received your mail several years ago, I thought it was a pure scam, and ignored it
However you persisted and I came in to the conclusion as to "what have I got to lose"
I did contact you on my recent trip back to Australia, and to my disbelief you actually came through
You were helpful and step by step you guided me through to all the process..I would like to sincerely Thank you
13 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you George for your honest appraisal of our service to you. The five star rating is much appreciated. As an unclaimed money business, we do try hard to overcome the client fear that "this is a scam", which is why we commenced using Trust Pilot in 2019 as an independent client review service. With over two hundred positive client reviews to date, we are proud of the integrity and honest approach to unclaimed money recovery that Nationwide Claims Service offers. We are also glad that you found our staff helpful in guiding you through the recovery process.
Kind regards
Maurice
Excellent work being done
Excellent work being done. Very happy
13 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Sadaqat for your positive feedback of our service to you in recovering your unclaimed funds.
Kind regards
Maurice
Excellent staff who managed all the…
Excellent staff who managed all the hard lifting for this claim. A very quick turn around. I would recommend this company to assist you with any financial assistance.
13 de febrero de 2020
Opinión espontánea
Respuesta de Nationwide Claims Service
Dear Amanda,
As an unclaimed money business, we try and make the claim process as seamless and as quick as possible for our clients. Thank you for your positive review of our services.
Kind regards
Maurice
6 out of 5
I’m still in shock with regards to how quick the whole process was, nothing was transparent and they delivered.
I could not recommend Nationwide Claims enough and for me, it’s actually 6 out of 5 stars, so don’t think twice about using them, you will not be sorry in any way shape or form :)
18 de diciembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Michael for your excellent review of our services. I had stated in an an earlier response to a five star rating, that you can't get a better rating than that. Apparently you can, based on your feedback of six out of five rating. We always aim to be as efficient as is possible in dealing with our claims for lost money on behalf of our clients, whilst still maintaining a high level of transparency for our clients. Your recommendation for other clients to not think twice before using our services, is much appreciated.
Kind regards
Maurice
Excellent staff!!
Your staff were extremely helpful, made me feel like I was a customer not a number 👍🏾
11 de diciembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Mr Waters for your valuable feedback on our services to you. We always aim to treat our customers as individuals, never just a number in our system. We provide the same high level of service to clients with smaller amounts of money to recover, as we do for higher value recovery amounts. Unlike some other Unclaimed Money Agents, Nationwide Claims Service doesn't just target the higher amounts owing to our clients, we actively seek to recover all of our clients lost funds.
Kind regards
Maurice
I had to ring you to remind you to get…
I had to ring you to remind you to get a previous address but I wouldn't have got any of the money if you hadn't gotten intoch so I changed the ratting
11 de diciembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Elizabeth for your valuable feedback. Unfortunately, when a client is unable to provide evidence of their connection to a former address, Nationwide Claims Service is able in some circumstances, to contact the source company and request a letter providing proof that the client's details for whom we are acting are a match with the details on their system. This does, however, place NCS in the situation of having to wait until the source company has the necessary available staff resources to provide this information. They do not charge for this service, and thus, the service provided can be at times, infrequent. In your situation, the source company had advised NCS that they were sending the required proof of connection for you, however they failed to send the letter. Your phone call was a timely reminder for us to follow up the source company to obtain the proof of connection to your former address, which enabled us to complete your claim.
Kind regards
Maurice
Very happy with the system,the polite…
Very happy with the system,the polite and helpful service and the honest approach.
11 de diciembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Peter for your five star rating of our services. We are grateful that you were happy with our system processes, the polite and helpful service and the honest approach. The integrity of our business is critical for our past and future success, operating in the area of recovering lost funds for our clients.
Kind regards
Maurice
Everything was done perfectly no hassles
11 de diciembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Ian for your excellent rating of our services. It doesn't get any better than a five star rating. We do aim to make the recovery of lost funds for our clients as smooth and as hassle free as is possible, whilst still meeting the government requirements to prove the claims.
Kind regards
Maurice
Outstanding Service - wow I hardly ever say that
What a great service. I found an old letter that said I had money to claim from shares I didn’t know I had from 20 years ago. The team and service was outstanding and very nice and reaffirming. Followed up and were always respectful. I wish there was customer service like this from our daily service providers.
Great work
28 de noviembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
What a great five star rating of our service. Thank you Dean. We do try and go the extra mile for our clients, and excellent client service is at the core of how we operate.
Kind regards
Maurice
Another satisfied clent.
My experience of Nationwide Claims Service has been both revealing and rewardingly enjoyable. Right from their initial correspondence informing me that I was illegible for a nominal sum of unclaimed money to the crediting of the money into my bank account. I am pleasantly satisfied that they have conducted themselves with the utmost integrity and professionalism in all aspects of my claim.
27 de noviembre de 2019
Opinión espontánea
Respuesta de Nationwide Claims Service
Thank you Richard for your five star rating of our services. As a business, we always aim to conduct ourselves with the utmost integrity and professionalism. Ultimately, we stand on our reputation that we have built up over a ten year period, both with our clients and with the many government departments and companies that we deal with day in day out.
Kind regards
Maurice
Respuesta de Nationwide Claims Service
Hi Richard
As the owner of Nationwide Claims Service, I was concerned about your experience. It is almost unheard of for a client to leave anything other than a 4 or 5 star rating so I tried to call you to get for information. Unfortunately I had to leave a message and you have not called back.
Therefore I am unable to understand your situation and why you weren't completely happy like so many of our clients.
Please feel free to call me personally so I can address whatever was the issue for you.
Kind regards - Maurice Pratt
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