Natural Therapy Pages Opiniones 

200
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Booking system is atrocious. Response time is atrocious. Gave up in the end, as it shouldn't be so hard to receive a response to a simple query.

Valorada con 5 estrellas sobre 5

It helped me narrow the field so I would only approach people who were likely to be the practitioner I was looking for.

Valorada con 2 estrellas sobre 5

I found very few referrals in 10 years. More clients came through word of mouth from clients. The cost for website every year never covered the clientele referral, so through the cost of living crisis... Ver más

Valorada con 1 estrellas sobre 5

I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the cont... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software
  2. Centro de bienestar

Información proporcionada por diversas fuentes externas

With 15,000+ Natural Health Professionals across 120 specialisations, Natural Therapy Pages is the #1 natural health and wellness site in Australia


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(200)

17 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Price hikes for listing with no improvements

As a practitioner, they kept jacking up the price from $500 to $600 to $700 per year with absolutely no upgrades to their very old website. It used to be good, but now they seem to be extracting more cash from practitioners for no capital investment.

29 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing, waste of time and money

As a small business owner I am disappointed in how expensive this service is, for how little it gives.
Over my 4 month time investing in this service there were no leads generated. Once I made a complaint, a very suspicious lead ironically phones me. With no follow up or contact following.

Second to this when I canceled my subscription I then had to spend hours of my time to be able to cancel due to the back and forth of the special offers that try to keep the subscription alive.

After a lengthy phone call I was then able to finally cancel however was charged a non negotiable fee of over $200.

Another part that I didn’t like about this subscription is that it now requires a full digital ID registration.

21 de marzo de 2025
Opinión espontánea
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Respuesta de Natural Therapy Pages

Dear Rachel,

Thank you for reaching out and sharing your feedback. We sincerely regret that our service did not meet your expectations and appreciate the opportunity to address your concerns.

We understand that lead generation is crucial for your business, and we are sorry to hear that you did not achieve the results you were hoping for. Please be assured that we take lead quality seriously and continuously work to improve our services to better support our customers. On 31/01/2025, we proactively reached out via email to offer assistance in enhancing your listing. Since your listing had been active for some time, we wanted to check in and explore how we could support you by adding additional content or making adjustments to improve its effectiveness. However, we did not receive a response to that email.

Regarding your cancellation request, we would like to clarify that we received your email on 22/02/2025 and responded promptly, outlining the cancellation process, including the applicable cancellation fee, which is detailed in our terms of service. Transparency is important to us, and we strive to ensure that all customers are fully informed about any associated costs.

Our records indicate that we received a response from you only today, and this is also the first time you have reached out to us via phone regarding this matter. We truly value your feedback and want to ensure that all your concerns are addressed. If there is anything further we can do to assist you, please do not hesitate to reach out.

Valorada con 2 estrellas sobre 5

Not the most reliable

The group recommended for me never bothered to get back to me. Several recommendation were not on track for what I needed.

23 de febrero de 2025
Valorada con 5 estrellas sobre 5

Rip offa…

If this is about glyco bance,it's a rip off I ordered 3 units for 67 dollars I received 5 and got a charge of $339.00 not what I ordered at all get your act together

24 de noviembre de 2024
Valorada con 1 estrellas sobre 5

"I signed up to use Natural therapy pages with the expectation that I could cancel anytime

"I signed up with the understanding that I could cancel at any time if the service didn’t meet my needs, but I faced a completely different scenario when I attempted to cancel. The platform not only failed to deliver quality listings but also offered no mediation when a client refused to pay me and even threatened me. It’s clear there are significant flaws in the business model, and I’ve noticed that while practitioners have positive reviews on the site, the service itself does not.

For months, I tried to reach out to cancel, but my account manager retained only one recording, in which he briefly mentioned the subscription terms. However, during onboarding, I was told the subscription was cancel-anytime. Given the misleading information and lack of accountability, I now feel it’s in my best interests to contact consumer affairs to explore options for exiting this contract."

1 de enero de 2024
Opinión espontánea
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Respuesta de Natural Therapy Pages

Thank you for sharing your experience, and I’m truly sorry to hear about the inconvenience you’ve encountered.

We always strive to be transparent with our users about the nature of our services, including the cancellation process, which is outlined in the terms and conditions provided at the time of signing up. I’m really sorry to hear that your experience did not align with these expectations, and I apologise for any confusion or inconvenience this has caused.

To ensure we can look into your specific situation more closely, could you please send your account details to our support mailbox at support@ntpages.com.au? We’ll be happy to review your case and work with you to resolve this as quickly as possible.

Valorada con 1 estrellas sobre 5

No one ever got in contact when I…

No one ever got in contact when I contacted twice. Dissapointed we were unable to receive treatment

1 de noviembre de 2024
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Respuesta de Natural Therapy Pages

Thank you for your feedback. Rest assured that this is not the level of service we want you to experience

Please be assured that we prioritise every enquiry we receive. While our office is closed on weekends, we make it a point to respond to all enquiries on the next working day, in the order they are received.

To help us look into this further, could you please send your account details, such as your email address, to our support mailbox at support@ntpages.com.au? We will make sure to investigate and get back to you as soon as possible.

Again, I apologise for any inconvenience this may have caused, and I appreciate your patience as we work to resolve this.

Valorada con 4 estrellas sobre 5

Everything was great

Everything was great. The therapist was very knowledgeable and explained everything to me about what she was doing. Now just waiting for a follow up appt in August

24 de junio de 2024
Valorada con 1 estrellas sobre 5

Appaling service and no way to contact them

As per the previous review left by the person right before me, I can confirm the appalling customer service. I want to close my account before renewal and they are not calling back, not answering their phone and never proceeding with request via email. In their T&C, they mention they're sending a reminder 10 business days before the renewal date and it's false. If they are not closing my account within the next week or charging me for renewal whilst I tried to cancel it 8 days before the end date, I'm contacting ACCC for false representation and unfair trading.

11 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely appalling customer service

Absolutely appalling customer service, I've been waiting months for my calls and emails to be returned. I want to cancel my account but can't. At this point I'm convinced they're a scam.

5 de marzo de 2024
Opinión espontánea

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