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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This was a wonderful experience all the way around--Robin was a terrific guide and photography instructor, and the Shetland Islands--Fair Isle in particular--are beautiful beyond description. Our acco... Ver más

Valorada con 5 estrellas sobre 5

Yet another success from NaturesLens 😁. Alaska on the cusp of Spring has all the makings of a challenge, and you rely on the whales to be reading the script. Fortunately both the weather and the whal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently returned from a trip to Varanger with NaturesLens. The guide Alison was lovely- friendly and cheerful, nothing was too much trouble. She expertly answered photograhy questions and made sure... Ver más

Valorada con 5 estrellas sobre 5

This was a fantastic trip The location is perfect and the food was plentiful and really goof Home cooked There are many hides and sightings plentiful They were extremely flexible in terms of acces... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Operador de excursiones
  2. Fotógrafo

Escrito por la empresa

NaturesLens provides wildlife photography holidays designed to inspire photographers, with opportunities to capture stunning images, small group sizes &, for the majority of holidays, no single occupancy charge, plus accommodation tailored to individual requirements.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

181 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(181)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Regular and repeat customer.

I've been on one or two Natureslens trips every year for the past 5 years - and to a variety of locations around the world. They have always offered exceptional value for money considering you get a room to yourself. A lot of work goes into making each trip an unforgettable experience and this enthusiastic bird photographer can't recommend them enough. The owners are friendly; the guides are great; the locations are superb; and the variety of species I have had the pleasure of photographing is mind-blowing. I always come home with 1000s of great images. Oh, and you meet some great like-minded people too - I've made some good friends.

2 de abril de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

If you go on wildlife photography…try anybody but these people

If you go on wildlife photography holiday there is of course no way the company can guarantee that you will see anything - this I totally accept. However Nature’s lens promised us an animal (Wild cat) that hadn’t been seen for months and the Spanish guide absolutely knew that.. we went for Iberian lynx which had been seen the week before but didn’t show up, we understand that happens but not why the guide didn’t share the lack of lynx on the cameras and ask what we wanted to do. When we complained to Nature’s Lens we were (laughably) offered a free day in the same hides if we wanted to return to Alpsan in the future. Our promised expert did not materialise he was substituted at the last moment. The local guide was like a moody teenager (but older) who simply left us and then appeared (late most of the time) to take us back to the hotel. no questions, no observations, no discussions.On one occasion we were left in a hide for two hours longer than expected with no means of communication or transport. To add insult to injury -when we returned to the UK we took the matter up with Nature’s Lens themselves and are still waiting months later for any meaningful response. we are absolutely left with the impression that once they have your money they really don’t care. with so many competitors in this field they deserve to fail. we. Will certainly never use the. Again and will make our views known to whoever enquires.

29 de marzo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I booked a trip with this company to …

I booked a trip with this company to photograph wild bears in Finland in June 2017. The company description of the trip was 'a unique photography excursion into the wilderness of Finland, capturing beautiful images of the impressive brown bear as it thrives in its picturesque natural habitat'. The trip was marred by flocks of 80 plus seagulls attacking and mobbing the Bears forcing them to run away into the forest and out of sight. I requested a pro rata refund on 3 of the 8 days cost for the trip, because 3 days were completely wasted, this was met by a solicitors letter from this company, advising there is a clause in their terms and conditions that states they do not guarantee that wildlife / photography subject matter will be present at any location / time, and you accept that no refunds will be made due to lack of wildlife / photography subject matter.
So in a nutshell, they sell you a photography trip to photograph wildlife, but in their terms and conditions have a blanket condition which means that if the trip is no good and for any reason you don't get the trip you paid for, they don't discuss anything with you and involve a solicitor. Thier solicitor has also informed me that they estimate their costs to be between £10,000 and £15,000 and they will attempt to claim that from me if I pursue a claim against the company for the trip and have invited me to confirm that I will withdraw my notice to make a claim against them.

24 de julio de 2017
Opinión espontánea

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